StartLogic negative review #1709 by Brian (Byronkl@a...) on Dec 2007
StartLogic got a negative review on
StartLogic
startlogic.com is inactive, but is redirected to web.com
10 Corporate Drive, Suite #300
Burlington , MA MA 01803 US
☎ Phone +1 800 725 8064
📧 sales@s...startlogic.com is inactive, but is redirected to web.com
Brian ( Byronkl@a... )
Awful. StartLogic technical support is just awful. I've been having email problems for 10 days and it is impossible to get a straight answer from anyone. I spent over 5 hours on the phone and online with tech support, and at the end of that the best they could tell me was that the problem would be fixed in 24 hours. Fine. 48 hours later, the problem still not fixed I spent another hour and forty five minutes on the phone, and the only thing they could tell me was that 'my email wasn't forwarding.' I KNOW. I called you days ago. i was promised that it would move up to level 2 and I would be contacted in the next 24 hours. Two more days pass, the problem still there. Another hour and twenty on hold before talking with someone, thirty five minutes talking with him and the best he could say was that my email wasn't being forwarded. He promised that his supervisor would call me back in the next 10 to 15 minutes. Three hours + later I got a call back, and told that the reason no one has yet looked at my problem (one week after I've called) was that I never sent the error messages people were seeing when they tried to email me. He assured me that the moment I did they would fix the problem. I forwarded an email error message and I received a form email 24 hours later saying that everything was fine. I asked for clarification. No, begged for clarification. Twenty four hours later I received another form email - same thing. There is no problem. Meanwhile email STILL isn't being forwarded correctly, it's impossible to talk with anyone or contact a supervisor (I was actually told by a tech support person that their phones only call out, and they can't take calls, AND they don't have email accounts. A web hosting company, and their employees don't have email accounts. That's rich.) Yes, their rates are great, and when things work everything seems great. But God forbid a problem arise. An awful company to deal with. One of the absolute worst.
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