Ready Hosting negative review #38339 by -anonymous- on Nov 2018
Ready Hosting got a negative review on
Ready Hosting
readyhosting.com is inactive, but is redirected to web.com
70 Blanchard Road 3rd Floor
Burlington , MA 01803 US
☎ Phone 888.257.2052
readyhosting.com is inactive, but is redirected to web.com
-anonymous- ( -hidden- )
Poorly integrated services, Poor customer service
RH (readyhosting) is a "semi-self serve" type service. You need to know a lot about how web services work and how to get them to work appropriately together, and the nuances of how RH linked the services together on the backside. You will receive little to no help from RH (either through phone support or through logical self describing admin processes).
RH needs to decide if its a service for IT departments trying to outsource on the cheap, or if its a one-stop integrated provider for individuals and businesses that don't have web server specialist staff. It's current approach is somewhere in the middle, and results in the worst of both worlds.
Most admin actually redirects you to separate admin pages per each underlying service, which means that you must understand what changes are needed on each separate tool to achieve the desired integrated effect, and you must understand the nuances of how RH implemented the services.
In the years I was with them, I had 4 extended downtimes on my services - always because of some problem that you would expect RH to have handled or avoided.
For example, most recently I transferred Domain registration to them, using their forms. But when they transferred the registration, they did not update the registration information which included an outdated contact email. The process did not allow ME to input updated info, nor did it warn that they would not be updating the info to match my account with RH (which was my assumption). As a result my domain was locked because Domain.com sent a confirmation of transfer to the old email. RH apparently does not monitor registration status as part of its reg service and therefore did not separately attempt to contact me about the problem.
Otherwise the full downtimes are generally due to RH modifying and breaking a service, and then not being proactive about contacting me (nor do they offer a central admin alerts system where I could setup monitoring with text/email/phone messaging). Additionally, the email service is just flaky. I've had multiple issues with it being unavailable for short periods with no explanation, emails being lost, parameters I set being lost or modified, and so on.
RH (readyhosting) is a "semi-self serve" type service. You need to know a lot about how web services work and how to get them to work appropriately together, and the nuances of how RH linked the services together on the backside. You will receive little to no help from RH (either through phone support or through logical self describing admin processes).
RH needs to decide if its a service for IT departments trying to outsource on the cheap, or if its a one-stop integrated provider for individuals and businesses that don't have web server specialist staff. It's current approach is somewhere in the middle, and results in the worst of both worlds.
Most admin actually redirects you to separate admin pages per each underlying service, which means that you must understand what changes are needed on each separate tool to achieve the desired integrated effect, and you must understand the nuances of how RH implemented the services.
In the years I was with them, I had 4 extended downtimes on my services - always because of some problem that you would expect RH to have handled or avoided.
For example, most recently I transferred Domain registration to them, using their forms. But when they transferred the registration, they did not update the registration information which included an outdated contact email. The process did not allow ME to input updated info, nor did it warn that they would not be updating the info to match my account with RH (which was my assumption). As a result my domain was locked because Domain.com sent a confirmation of transfer to the old email. RH apparently does not monitor registration status as part of its reg service and therefore did not separately attempt to contact me about the problem.
Otherwise the full downtimes are generally due to RH modifying and breaking a service, and then not being proactive about contacting me (nor do they offer a central admin alerts system where I could setup monitoring with text/email/phone messaging). Additionally, the email service is just flaky. I've had multiple issues with it being unavailable for short periods with no explanation, emails being lost, parameters I set being lost or modified, and so on.
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