Lunar Pages negative review #1389 by ML (michyann17@h...) on Jul 2007

Lunar Pages got a negative review on

lunarpages.com
Lunar Pages
1908 N. Enterprise St.
Orange , CA 92865
US
Tel 1-877-586-7207
Tel 877.586.2772
Fax 1-714-521-8195
Customer review #1389
1/10
ML ( michyann17@h... )
Time Hosted 6 mo. to 1 year
Global rating
Features
Prices / Cost
Customer Relation
Control Panel
I'm not sure where the high customer support rankings for LunarPages come from. First of all, they do NOT offer toll-free customer support anymore - you have to pay to sit on hold for up to an hour when the system dumps you into a mailbox that is full. Second, many of the customer support reps are rude and overall incapable of solving problems or unwilling to try. Third, LunarPages wants its customers to use the online HelpDesk (and after launching the new site for it, they removed the toll-free help desk number to force customers to the online help desk) but it has been down for days. Plus, it generally takes a day or two just to get a response from the online help desk; and at that I've been waiting three weeks for the latest problem to be resolved.

I'm also not sure about the quality of their servers. The first one we were on went down for a week, and a testimony to the poor quality of their customer support is that after a few days of interrupted service from the server when we finally contacted the help desk we were told the server was operating fine. It was another day or two before they realized the server was NOT fine, and then a few more of waiting for the repair before we finally insisted that our site be moved to a functioning server so that we could conduct business.

I would not recommend LunarPages, am sorry that I have in the past, and will be switching to a new host imminently.

86 out of 92 users found this review to be helpful!