Kvc WebHost negative review #26838 by reelstuff (thomasbodetti@y...)

Kvc WebHost got a negative review on
Kvc WebHost
1709 Ada Sage Ln
Edmond , OK 73003
Phone (877) 920-4678
Customer review #26838
reelstuff ( thomasbodetti@y... )
Time Hosted 1 to 2 years
Global rating
Price / Cost
Customer Relation
Control Panel
Bad experience, incompetent customer service

Terrible experience, purchased during a black friday promotion that promised double resources, (SEO hosting plans) found that no such resources were allocated to the account, created a ticket and was told if I wanted more resources I would have to pay for them, provided purchase information and promotion material for the sale, (customer service acted like they did not understand)

After several back and forth Customer service admitted that the resources were not allocated and they would fix the problem.

More than 42 different ticket replies over more than 18 months, hard drive failure lost all websites, (no onsite back up) existed, they did apologize for the inconvenience.

Never received the promised double IP addresses, never received the promised promotional features of the SEO product offering.

Another account holder was hacked, which allowed access to all my files, (shared services incorrectly set?) they blamed it on wordpress plugin on the other hosted account? never really learned what the actual security breach was about or how it happened, had to spend 16 hours removing malicious scripting setup deep in my directories and accounts.

Service moved to another server, without proper setup, they basically redirected the WHM account, (totally insecure)

Terminated account when the service became unusable.

I think that this company could be a good company, however they have a serious problem with outsourced un-reliable customer services, this is nothing new for so many companies all over the world, however when you do make a purchasing decision customer services remains the most important part of any business large or small.

100 out of 103 users found this review to be helpful!