iPower negative review #592 by Kathy S. on Aug 2006


iPower got a negative review on
iPower
2800 28th St, Ste 205
Santa Monica , CA 90405
US
☎ Phone 888-511-4678

ipower.com is inactive, but is redirected to bluehost.com
Customer review #592
1/10
Kathy S. ( -no email- )
Time Hosted under 1 month
Global rating
Features
Price / Cost
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Control Panel
To Whom it may concern:

Let me just say upfront, this is the only time I have ever taken the time to post a review. . . .

I spent several weeks researching Web Hosting companies and found that IPowerWeb received many accolades. Thus, I enrolled. I have had nothing but problems since then. Please read if you want an honest review.

First of all if you are using a Mac, STOP considering IPowerWeb RIGHT NOW! You will be frustrated, trust me. It seems as though, they have used "Mac" as a meta-tag to rank high in Google. This is false advertising. I am a Graphic Designer and know more than a little about Macs. The assistance I needed was in the initial set-up. The representatives that I spoke with, including a Supervisor, admitted that they "do not have any Macs there", but they have "SOME people who are familiar with them". He proceeded to tell me he has a Mac, but "because he does not have one in front of him, he isn't able to walk me through it. I do not have to tell you how frustrating this was. Not to mention the hold time was never less than 23 minutes and closer to 40. Then, not to even get anything resolved!!! I have also been disconnected a few times only to have to call back and hold again!

Even if you are working on a PC, you WILL have to wait a long time for support. So, consider yourself warned. I had read about hold time when researching but did not realize it was this bad. I think that I am an understanding person who expects to be on hold for a bit, but this really was, and is, unacceptable for a company highly ranked among their competitors. Needless to say, I canceled their service.

Honestly,
Kathy S.

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