iPower negative review #561 by John Littleton (JELittleton2003@y...)
iPower got a negative review on
iPower
ipower.com is inactive, but is redirected to bluehost.com
2800 28th St, Ste 205
Santa Monica , CA 90405 US
☎ Phone 888-511-4678
📧 sales@i...ipower.com is inactive, but is redirected to bluehost.com
John Littleton ( JELittleton2003@y... )
Although I have been with iPowerWeb for three years, I'm no longer impressed with their services and I'M LOOKING ELSEWHERE.
Yes, they offer a competitively prices plan but that is their ONLY benefit. If you need Technical Support for ANYTHING, iPowerWeb is totally inadequate. Customer service is unknown in virtually all of the departments: Sales, Billing, Technical Support, Domain Services and Management. In an iPowerWeb Customer Satisfaction Survey, I responded "as long as I don't have to deal with a human being, I'm satisfied."
I have spoken with Sales people who dropped my orders, Technical Support people who know less about their system than I, Managers who acknowlege the online documentation is incorrect and do not correct it, and Billing people who treat me as if I were an inconvenient interruption in their day!
My most recent problems began when I started losing BUSINESS email. I learned from an iPowerWeb MANAGER, once SPAM filtering is turned on, it cannot be turned off. The iPowerWeb manager openly acknowledged this known bug. I tried SPAM filtering (and found it completely inaccurate) for 30 days. Even after being disabled, SPAM filtering continued to run with the email SPAM rules continuing to INCORRECTLY trash my email as SPAM. iPowerWeb has not fixed this problem, has not informed their customers and I continue to lose email.
Yes, they offer a competitively prices plan but that is their ONLY benefit. If you need Technical Support for ANYTHING, iPowerWeb is totally inadequate. Customer service is unknown in virtually all of the departments: Sales, Billing, Technical Support, Domain Services and Management. In an iPowerWeb Customer Satisfaction Survey, I responded "as long as I don't have to deal with a human being, I'm satisfied."
I have spoken with Sales people who dropped my orders, Technical Support people who know less about their system than I, Managers who acknowlege the online documentation is incorrect and do not correct it, and Billing people who treat me as if I were an inconvenient interruption in their day!
My most recent problems began when I started losing BUSINESS email. I learned from an iPowerWeb MANAGER, once SPAM filtering is turned on, it cannot be turned off. The iPowerWeb manager openly acknowledged this known bug. I tried SPAM filtering (and found it completely inaccurate) for 30 days. Even after being disabled, SPAM filtering continued to run with the email SPAM rules continuing to INCORRECTLY trash my email as SPAM. iPowerWeb has not fixed this problem, has not informed their customers and I continue to lose email.
327 out of 449 users found this review to be helpful!