iPower negative review #4631 by Paul Snyder (pauls@p...) on Apr 2009
iPower got a negative review on
iPower
ipower.com is inactive, but is redirected to bluehost.com
2800 28th St, Ste 205
Santa Monica , CA 90405 US
☎ Phone 888-511-4678
📧 sales@i...ipower.com is inactive, but is redirected to bluehost.com
Paul Snyder ( pauls@p... )
Low cost, high features, agonizingly slow and incompetent customer service.
I encounter ipower about twice per year, and dread it each time. I stay with them only because of momentum and dread the search/uncertainty/porting to a new ISP. Here is what to expect from them:
You get an email with threatening terms each year indicating you need to pay to renew. However, there is no link to the pay webpage, so you have to navigate their crappy interface to pay. There is no immediate indication that you have paid, so you aren't quite sure. Twice, I paid and then received a second threatening email, and had to phone them to straighten things out.
I started to notice that the terms of my plan for new users increased disk space and bandwidth etc, but they did not offer to increase mine. I asked, and they would not do it until my next renewal (4 months away). At that time, I had to negotiate it, again.
I recently received a renewal notice that had a HIGHER price than new users! I used their live customer service (text box) and had to explain in pedantic terms why I had a problem, because they claimed they did not understand what was wrong. Finally, they said "because you are a good customer and we value your business, we will offer you xyz for renewal". XYZ is the same cost a new user, pays. That took 45 minutes of dialog to accomplish.
I once had a technical problem with a domain name. I submitted a ticket, and they CLOSED the ticket without responding to me. TWICE. I was forced to talk to a human, again sinking an hour or 2 into it.
Their behavior is unabashedly HOSTILE towards their customers. regardless of what their snappy marketing information leads you to believe. Stay away from these jerks.
I encounter ipower about twice per year, and dread it each time. I stay with them only because of momentum and dread the search/uncertainty/porting to a new ISP. Here is what to expect from them:
You get an email with threatening terms each year indicating you need to pay to renew. However, there is no link to the pay webpage, so you have to navigate their crappy interface to pay. There is no immediate indication that you have paid, so you aren't quite sure. Twice, I paid and then received a second threatening email, and had to phone them to straighten things out.
I started to notice that the terms of my plan for new users increased disk space and bandwidth etc, but they did not offer to increase mine. I asked, and they would not do it until my next renewal (4 months away). At that time, I had to negotiate it, again.
I recently received a renewal notice that had a HIGHER price than new users! I used their live customer service (text box) and had to explain in pedantic terms why I had a problem, because they claimed they did not understand what was wrong. Finally, they said "because you are a good customer and we value your business, we will offer you xyz for renewal". XYZ is the same cost a new user, pays. That took 45 minutes of dialog to accomplish.
I once had a technical problem with a domain name. I submitted a ticket, and they CLOSED the ticket without responding to me. TWICE. I was forced to talk to a human, again sinking an hour or 2 into it.
Their behavior is unabashedly HOSTILE towards their customers. regardless of what their snappy marketing information leads you to believe. Stay away from these jerks.
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