iPower neutral review #2204 by -anonymous- on Mar 2008
iPower got a neutral review on
iPower
ipower.com is inactive, but is redirected to bluehost.com
2800 28th St, Ste 205
Santa Monica , CA 90405 US
☎ Phone 888-511-4678
📧 sales@i...ipower.com is inactive, but is redirected to bluehost.com
-anonymous- ( -no email- )
I wish I had found this site before having all the problems that I have had with them lately.
During one of their recent "email issues" one of our clients told my boss about an email that was sent to me and my boss. We were both on the "TO:" line of the email. I got the email, but my boss never did. I have Exchange server getting the emails for all our staff and I could clearly see (from my own logs) that my Boss never did get that email. I immediately opened a trouble ticket with iPower and when I didn't hear from them after a few days I started to call and use the chat feature on their site. I cannot tell you how many times they told me that "someone is working on it and it will be resolved in a few hours". Finally, after two weeks, one tech support guy said "it has our highest priority on your ticket" (I was told that once before too).
Finally I got a call today from someone asking about my problem and he insisted that he couldn't research my problem. I asked if you lost this email, how many have you lost before that I didn't know about!?
After speaking with a supervisor, I'm clearly taking my business elswhere. The supervisor told me that there are many reasons why an email could go missing...but when asked what specific reason MY EMAIL went missing, he had no answer! He wasn't even willing to look into it for me. I know it wasn't the typical issues like over-limit email account, in SPAM folder, returned undeliverable, etc...It was literally LOST within the realm of iPowers servers.
I got nothing but the run-around from them and they don't seem to care if they start loosing your emails!!!
DO NOT USE IPOWER...BUT, IF YOU ALREADY ARE USING THEM, START YOUR MIGRATION TO ANOTHER HOST TODAY! ITS NOT IF, BUT WHEN IT WILL HAPPEN TO YOU!
During one of their recent "email issues" one of our clients told my boss about an email that was sent to me and my boss. We were both on the "TO:" line of the email. I got the email, but my boss never did. I have Exchange server getting the emails for all our staff and I could clearly see (from my own logs) that my Boss never did get that email. I immediately opened a trouble ticket with iPower and when I didn't hear from them after a few days I started to call and use the chat feature on their site. I cannot tell you how many times they told me that "someone is working on it and it will be resolved in a few hours". Finally, after two weeks, one tech support guy said "it has our highest priority on your ticket" (I was told that once before too).
Finally I got a call today from someone asking about my problem and he insisted that he couldn't research my problem. I asked if you lost this email, how many have you lost before that I didn't know about!?
After speaking with a supervisor, I'm clearly taking my business elswhere. The supervisor told me that there are many reasons why an email could go missing...but when asked what specific reason MY EMAIL went missing, he had no answer! He wasn't even willing to look into it for me. I know it wasn't the typical issues like over-limit email account, in SPAM folder, returned undeliverable, etc...It was literally LOST within the realm of iPowers servers.
I got nothing but the run-around from them and they don't seem to care if they start loosing your emails!!!
DO NOT USE IPOWER...BUT, IF YOU ALREADY ARE USING THEM, START YOUR MIGRATION TO ANOTHER HOST TODAY! ITS NOT IF, BUT WHEN IT WILL HAPPEN TO YOU!
78 out of 86 users found this review to be helpful!