1&1 IONOS UK negative review #14087 by Antonio (ant3017@g...) on 2010

1&1 IONOS UK got a negative review on
Discovery House, 154 Southgate Street
Gloucester gl1 2ex
Phone 0333 336 5691
Customer review #14087
Antonio ( ant3017@g... )
Time Hosted 3 to 6 months
Global rating
Price / Cost
Customer Relation
Control Panel
I signed for an ASP.NET webhosting package.

It turns out that ASP.NET MVC is not supported, and I can only have .NET 2.0 which is kind of old, since it was released years ago. All my other websites, which i keep in other companies run on .NET 4.0 and MVC2.

I asked some setting for IIS and i discovered that ii can only have IIS6. this is the answer form cutomers service, after 11 emails (nobody could answer me about the IIS settings in technical support):

Our new shared hosting packages are using IIS7. Currently, older packages are still setup with IIS6 and unfortunately I have no timeline for which they will (if ever) be moved to IIS7. Our developers do not always give us accurate timelines for such upgrades. You may want to purchase a new package, the features of which are listed on the website (including IIS7, which runs with integrated mode).

So, they proposed me to buy a new hosting package, just to be upgraded to IIS7. This when more or less everywhere else you get IIS7.5.

I finally decided to move to another host, after 4 months with 1and1. I discovered that i was put on a 2 years contract, so i need to pay £90 to cancel the account. Nowhere in the emails sent by 1and1 , invoice, confirmation email, account setup email was it written that i was on a 2 yrs package and could not cancel before that period.

So now i have to translate my website to use ASP.NET 2.0 and no MVC or else i need to pay £90 for 4 month usage of their service.

PS: average time to have a serious answer from tech support is about 10 days-2weeks....

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