Inter Server negative review #43849 by chrisghellon@g... on Oct 2019

Inter Server got a negative review on
Inter Server
Secaucus , NJ 07094
Phone +1-201-605-1440
Customer review #43849
-anonymous- ( chrisghellon@g... )
Time Hosted under 1 month
Global rating
I chose to use Interserver as i'd read good things about them online. I was looking for a quick turn around to get my website live within a day, oh how I was wrong.

I purchased Web Hosting on 3/10/2019 using PayPal, the total cost was $60.99 for 1 year hosting and domain registration, I thought this was reasonable. Having tried to pay with PayPal I received an error message saying the transaction was not successful, no worries, i'll pay with credit card instead. That transaction succeeded, at least I thought it did. I checked my bank account, and it was actually the PayPal transaction that succeeded and not my credit card. This already had me worried, and concerned about where my money had gone.

I waited all afternoon hoping the transaction would go through, which it did in the late afternoon. I kept refreshing my Interserver admin page to see if my hosting was enabled yet. Nope. Two days later, I receive and email stating they were unable to apply $47.01 to my invoice, despite the money being physically taken out of my bank at this point. How is this even possible?!

I spoke to an advisor on live chat who directed me to an invoice page, which showed I need to pay an additional $6.99 for domain registration, for the same domain i'd already paid for!

It's now 4 days after I purchased hosting, and i've still not had it approved yet. I'll be cancelling the hosting and domain as I really don't trust this company. Stay away, and use a more reputable provider.

49 out of 63 users found this review to be helpful!