Host Pinnacle Kenya negative review #68001 by techbydenish@g...
Host Pinnacle Kenya got a negative review on
-anonymous- ( techbydenish@g... )
Hostpinnacle is the most of it's kind. Buy at your own risk
A quick one so you have it right on point. Don't ever go to Host Pinnacle unless you are outright not serious with your business. They have the worst services you can imagine and while I'm new on this review platform, I had to try as much as possible to submit this review so you don't throw your money into the dustbin. Here's a breakdown.
1. Poor response to customer querries
2. Lack of competent technical personnel to support customers. You face them with a question and they literary disappear or go silent.
3. Downtime -This is where they're winning. Expect your site to face consistent downtimes even in offpeak hours when you obviously expect service to not be too busy to handle requests. I wish I could submit jetpack reports so you could see it yourself. And even worse, their downtime can go for as long as an hour or two. Trust me, they have no idea of how to solve it. You report it and they'll just famble. Here is an uneditted example of JetPack report I received. Note that my site is down as I type this. "Your site www.techbydenish.com is still down and has been unresponsive to Jetpack Monitor for 1 hour, and you should check for server issues or contact your host's support team if you continue experiencing problems."
4. They claim to be available 24/7. Big lie. You rarely will get them and on Sundays, they're completely closed. Even their chatbot disappears and you can't submit any request to be acted upon on monday morning, unless you go their email way. Sucks.
I could write more, but at least you now know what you are getting into. I suspect these beautiful comments you see here are just spammed comments or otherwise from their customers who have less understanding about how their websites work or even how to track performance.
Hostpinnacle is just nonsense.
A quick one so you have it right on point. Don't ever go to Host Pinnacle unless you are outright not serious with your business. They have the worst services you can imagine and while I'm new on this review platform, I had to try as much as possible to submit this review so you don't throw your money into the dustbin. Here's a breakdown.
1. Poor response to customer querries
2. Lack of competent technical personnel to support customers. You face them with a question and they literary disappear or go silent.
3. Downtime -This is where they're winning. Expect your site to face consistent downtimes even in offpeak hours when you obviously expect service to not be too busy to handle requests. I wish I could submit jetpack reports so you could see it yourself. And even worse, their downtime can go for as long as an hour or two. Trust me, they have no idea of how to solve it. You report it and they'll just famble. Here is an uneditted example of JetPack report I received. Note that my site is down as I type this. "Your site www.techbydenish.com is still down and has been unresponsive to Jetpack Monitor for 1 hour, and you should check for server issues or contact your host's support team if you continue experiencing problems."
4. They claim to be available 24/7. Big lie. You rarely will get them and on Sundays, they're completely closed. Even their chatbot disappears and you can't submit any request to be acted upon on monday morning, unless you go their email way. Sucks.
I could write more, but at least you now know what you are getting into. I suspect these beautiful comments you see here are just spammed comments or otherwise from their customers who have less understanding about how their websites work or even how to track performance.
Hostpinnacle is just nonsense.
65 out of 68 users found this review to be helpful!