Host Pinnacle Kenya negative review #47311 by -anonymous- on May 2020


Host Pinnacle Kenya got a negative review on and one official response on
hostpinnacle.co.ke
Host Pinnacle Kenya
Pioneer HSE, Tom Mboya ST
Nairobi 00400
KE
☎ Phone +254 717 148 886
Customer review #47311
1/10
-anonymous- ( -hidden- )
Time Hosted under 1 month
Global rating
Brian Muthamaki - Founder - HostPinnacle Kenya Limited a very arrogant person to deal with. Not a service industry person. Does not assist to solve problems. Will not do what you want to achieve. If you want to experience the worst service provider please try host pinnacle
The client(Ibrahim of host.co.ke) was treated with utmost respect by all our staff members for the less than one month that he was with us as we strongly believe that customer is the king. However, from the word go he was unexplainably abrasive in nature and he kept on making demands that were against our terms of service and some that would violate our security policy. For instance, he had a request that we disable a security feature that would put hundreds of clients in acertain platform at a risk of data compromise just to support one of his account. When we failed to enable this and politely made him aware of the consequences and gave an alternative, he became extremely hostile and continued to use demeaning language. We definitely love to support clients with their issues as can be explained by many other clients we have served, but honestly the least we ask is for you to make your requests in a humane manner and for those that we can't do for one reason or another please don't be hostile, don't be rude. If we are unable to get to a consensus we shall always give you a full refund.
Marketing representative (info@hostpinnacle.co.ke, ).

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