Hosting 24 negative review #26426 by -anonymous- on Jan 2014
Hosting 24 got a negative review on
Hosting 24
hosting24.com is inactive, but is redirected to hostinger.com
61 Lordou Vironos Street Lumiel Building
Larnaca 6023 CY
☎ Phone +370.68545152
📧 vytas@h...hosting24.com is inactive, but is redirected to hostinger.com
-anonymous- ( -no email- )
If you want educated technicians look elsewhere
I started with Hosting24 in august 2009 and already ran into trouble since the company does not comply will all ISO standards, (concerning reverse lookup of A records in DNS).
fixing this with a intermediary dns, I could use their hosting services.
I learned fast that the staff there was not trained technicians but probably children with data cards that they read from. (sort of "if customer says ..., then you say ....").
In the beginning there was NO understanding of my problem with their dns. Only when my technician spelled out the problem with reference links to ISO standards was there a reply from somebody who seemed to understand the problem, but told us that it would not be solved. Therefore I solved this problem my self with the intermediary DNS.
During the years there has been little downtime, but it has happened occasionally that the site has been down because of something or other. But all in all I am pretty happy with their uptime.
Then it happened summer 2013, that my site got hacked, twice, and a few months after that Hosting24 closed my site and suspended my account so I could not do anything. they sent me a message that I was running scripts on my site, that where taking too much CPU time.
Having my account suspended meant that I could not access the site do look at it or to do anything, that really pissed me off. Being accused of something that I know was not true and not being able to get passed the kids with the data cards was very frustrating.
I had no scripts running on my site that is a simple WordPress site consisting of about 20 pages without any scripts.
Finally getting access to my account showed what I already knew; there where no scripts running on my site, but nevertheless my account was suspended again within the day. This went on for a while until I realised that this is getting me nowhere. Hosting24 was not interested in solving this problem with me, but insisted on me removing scripts that I didn't have on my site.
When I finally learned that their own Cpanel had been hacked around the time my site was hacked, then a new view appeared. Having my specialists looking at this from day one finding no scripts, made me sure that the source of the problem was the hack Cpanel had suffered.
Later Hosting24 apologized for being blacklisted for spam which is another result of the Cpanel hack. All the fingers now pointed at the Cpanel hack.
Knowing all this my opinion of this company plummeted. I do not believe that any company would behave like this on purpose, so the only explanation is "badly run company", therefore I decided to go elsewhere and find a "winner" instead of this loser company.
I terminated my account in November 2013 having been with the company for 4 years.
And a final advice; make big demands on your Hosing service, they should be professionals that WANT to solve your problems, and I haven't found anyone like that on Hosting24.
I started with Hosting24 in august 2009 and already ran into trouble since the company does not comply will all ISO standards, (concerning reverse lookup of A records in DNS).
fixing this with a intermediary dns, I could use their hosting services.
I learned fast that the staff there was not trained technicians but probably children with data cards that they read from. (sort of "if customer says ..., then you say ....").
In the beginning there was NO understanding of my problem with their dns. Only when my technician spelled out the problem with reference links to ISO standards was there a reply from somebody who seemed to understand the problem, but told us that it would not be solved. Therefore I solved this problem my self with the intermediary DNS.
During the years there has been little downtime, but it has happened occasionally that the site has been down because of something or other. But all in all I am pretty happy with their uptime.
Then it happened summer 2013, that my site got hacked, twice, and a few months after that Hosting24 closed my site and suspended my account so I could not do anything. they sent me a message that I was running scripts on my site, that where taking too much CPU time.
Having my account suspended meant that I could not access the site do look at it or to do anything, that really pissed me off. Being accused of something that I know was not true and not being able to get passed the kids with the data cards was very frustrating.
I had no scripts running on my site that is a simple WordPress site consisting of about 20 pages without any scripts.
Finally getting access to my account showed what I already knew; there where no scripts running on my site, but nevertheless my account was suspended again within the day. This went on for a while until I realised that this is getting me nowhere. Hosting24 was not interested in solving this problem with me, but insisted on me removing scripts that I didn't have on my site.
When I finally learned that their own Cpanel had been hacked around the time my site was hacked, then a new view appeared. Having my specialists looking at this from day one finding no scripts, made me sure that the source of the problem was the hack Cpanel had suffered.
Later Hosting24 apologized for being blacklisted for spam which is another result of the Cpanel hack. All the fingers now pointed at the Cpanel hack.
Knowing all this my opinion of this company plummeted. I do not believe that any company would behave like this on purpose, so the only explanation is "badly run company", therefore I decided to go elsewhere and find a "winner" instead of this loser company.
I terminated my account in November 2013 having been with the company for 4 years.
And a final advice; make big demands on your Hosing service, they should be professionals that WANT to solve your problems, and I haven't found anyone like that on Hosting24.
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