Host Excellence negative review #943 by Elvis (qvkrrlyd@t...) on 2007
Host Excellence got a negative review on
Host Excellence
hostexcellence.com is inactive, but is redirected to site5.com
1774 Dividend Drive
Columbus , OH 43228 US
☎ Phone +1 (614) 534-1962
📧 info@h...hostexcellence.com is inactive, but is redirected to site5.com
Elvis ( qvkrrlyd@t... )
These are the facts:
I signed up about a year ago and was on the original "Linux basic" plan (or something like that), which gave me 50mb web space for $2.95/month. Then around December some time I was looking on their home page and saw that that for the same price the new plan now called “Linux express.” I contacted the “live chat” and asked them if I can change plans, a seemingly simple request. After a convoluted conversation I finally got a response basically saying it would cost me the equivalent of almost two-years of what it would otherwise cost to sign up for a new plan! When I inquired how they determined this I was met with no response. I kept prompting but still no response. So I closed that window and opened a new one to ask the same question.
This time the “agent” once again gave me a convoluted explanation of how they determine the outrageous figure but he assured me that the refund of the existing plan would equal the cost of “starting” the new plan so the actual charges would be zero. At the end of the conversation I simply asked, would I be charged anything? He said no. So I was like, great, lets do it.
A few days later I checked my credit card bill and what d'ya know, the clowns did charge me. Fortunately I had kept a transcript of the conversation in which the “agent” clearly says I won't be charged. So I opened up a helpdesk ticket, and attached the transcript of the conversation explaining basically what happened and politely requested they refund me immediately.
Well, to save a month's worth of going back and forth with what seemed to be a robot at the other end of the keyboard this is what happened:
1.Their first response was that the “agent” told me there would be a charge
2.I pointed out the plain English wording there wouldn't be a charge
3.They admitted the “agent” was mistaken but said they don't always have the right information and I should have logged a helpdesk ticket to get a true answer
4.I said fine, but I still want a refund
5.They responded saying that the agent had been sent on further training and that they were very sorry for the problems.
6.As before, I was like, okay, but I still deserve a refund
7.They responded by saying they are very sorry for the inconvenience.
8.Again, I want my refund
9.They said that the only way I would get a refund was to have my hosting account canceled!
Outrageous. So they screwed up and instead of just refunding me a paltry US$45, they would have to cancel my account. What choice did I have but to cancel. I'm now with a different provider and am exceptionally happy with their service. I don't live in the USA but I am shocked by this service. Notonly did they lose a customer for life but I will take any chance I get to dissuade others from using their service.
That's it.
I signed up about a year ago and was on the original "Linux basic" plan (or something like that), which gave me 50mb web space for $2.95/month. Then around December some time I was looking on their home page and saw that that for the same price the new plan now called “Linux express.” I contacted the “live chat” and asked them if I can change plans, a seemingly simple request. After a convoluted conversation I finally got a response basically saying it would cost me the equivalent of almost two-years of what it would otherwise cost to sign up for a new plan! When I inquired how they determined this I was met with no response. I kept prompting but still no response. So I closed that window and opened a new one to ask the same question.
This time the “agent” once again gave me a convoluted explanation of how they determine the outrageous figure but he assured me that the refund of the existing plan would equal the cost of “starting” the new plan so the actual charges would be zero. At the end of the conversation I simply asked, would I be charged anything? He said no. So I was like, great, lets do it.
A few days later I checked my credit card bill and what d'ya know, the clowns did charge me. Fortunately I had kept a transcript of the conversation in which the “agent” clearly says I won't be charged. So I opened up a helpdesk ticket, and attached the transcript of the conversation explaining basically what happened and politely requested they refund me immediately.
Well, to save a month's worth of going back and forth with what seemed to be a robot at the other end of the keyboard this is what happened:
1.Their first response was that the “agent” told me there would be a charge
2.I pointed out the plain English wording there wouldn't be a charge
3.They admitted the “agent” was mistaken but said they don't always have the right information and I should have logged a helpdesk ticket to get a true answer
4.I said fine, but I still want a refund
5.They responded saying that the agent had been sent on further training and that they were very sorry for the problems.
6.As before, I was like, okay, but I still deserve a refund
7.They responded by saying they are very sorry for the inconvenience.
8.Again, I want my refund
9.They said that the only way I would get a refund was to have my hosting account canceled!
Outrageous. So they screwed up and instead of just refunding me a paltry US$45, they would have to cancel my account. What choice did I have but to cancel. I'm now with a different provider and am exceptionally happy with their service. I don't live in the USA but I am shocked by this service. Notonly did they lose a customer for life but I will take any chance I get to dissuade others from using their service.
That's it.
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