Host Excellence review #2095 by Bob Smith (advertisers2000@y...)
Host Excellence got a negative review on
Host Excellence
hostexcellence.com is inactive, but is redirected to site5.com
1774 Dividend Drive
Columbus , OH 43228 US
☎ Phone +1 (614) 534-1962
📧 info@h...hostexcellence.com is inactive, but is redirected to site5.com
Bob Smith ( advertisers2000@y... )
I´m writing this review as I wait for my e-commerce site to come back up and for Host Excellence to give support to the other 33 callers before me on their phone support. Live Chat is down as well.
If you have an e-commerce site and expect at least 99% uptime, do not host with Host Excellence.
We open an average of 3-5 tickets a week. Their web and database servers crash constantly, including their own support site. Live Chat support is often unanswered and waiting times for phone support are often longer than 40 minutes.
In January 08, a couple of tables from our database were suspiciously lost. When we asked for a security or login log of some sort, Host Excellence could not provide any. To this day we don´t know what happened or how those tables got deleted.
Even more upsetting is the fact that when you visit their site, right on the home page they state 100% Customers Satisfied. From my experience and many others, this is just false.
We are currently looking to move our site to a different provider. I strongly recommend you look somewhere else if you want to have your site live and running. I´d rather spend my time running my business than having to deal with Host Excellence´s unprofessionalism day in, day out.
If you have an e-commerce site and expect at least 99% uptime, do not host with Host Excellence.
We open an average of 3-5 tickets a week. Their web and database servers crash constantly, including their own support site. Live Chat support is often unanswered and waiting times for phone support are often longer than 40 minutes.
In January 08, a couple of tables from our database were suspiciously lost. When we asked for a security or login log of some sort, Host Excellence could not provide any. To this day we don´t know what happened or how those tables got deleted.
Even more upsetting is the fact that when you visit their site, right on the home page they state 100% Customers Satisfied. From my experience and many others, this is just false.
We are currently looking to move our site to a different provider. I strongly recommend you look somewhere else if you want to have your site live and running. I´d rather spend my time running my business than having to deal with Host Excellence´s unprofessionalism day in, day out.
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