Host Excellence negative review #20573 by Jason (jason@j...) on 2012
Host Excellence got a negative review on and one official response on
Host Excellence
hostexcellence.com is inactive, but is redirected to site5.com
1774 Dividend Drive
Columbus , OH 43228 US
☎ Phone +1 (614) 534-1962
📧 info@h...hostexcellence.com is inactive, but is redirected to site5.com
Jason ( jason@j... )
Avoid hostexcellence!
I have been a customer of Hostexcellence for about 5 years. I have not had any problems with their service until one day, a few weeks ago they just shut down my sites with no warning.
They claimed that my resource use was too high. So, I worked with them for two weeks, trying to limit resource use - I set throttling policies, I removed any unused files and plugins, I made sure my software (Wordpress) was up to date, I rewrote my robots.txt files ... I even purchased a second account and moved three of my domains over to the new account.
After all that, they continued to arbitrarily shut down my account, leaving my websites and visitors with nothing but an error screen. Up again, down again, up again, down again over those two weeks. I spent dozens of hours, trying to fix issues that I have now figured out are clearly related to bots crawling my sites and their overloading their servers with too many accounts. I can't control bot activity and I can't control how many accounts they put on each server, but they still hold me responsible for "high resource usage."
Rather than addressing their inability to manage their own services and their refusal to help a longtime customer they told me that the only option remaining was to upgrade me to their dedicated server option, which just happens to increase my costs by 700 to 800%.
I would strongly recommend that you avoid Hostexcellence and look elsewhere for your hosting needs.
I have been a customer of Hostexcellence for about 5 years. I have not had any problems with their service until one day, a few weeks ago they just shut down my sites with no warning.
They claimed that my resource use was too high. So, I worked with them for two weeks, trying to limit resource use - I set throttling policies, I removed any unused files and plugins, I made sure my software (Wordpress) was up to date, I rewrote my robots.txt files ... I even purchased a second account and moved three of my domains over to the new account.
After all that, they continued to arbitrarily shut down my account, leaving my websites and visitors with nothing but an error screen. Up again, down again, up again, down again over those two weeks. I spent dozens of hours, trying to fix issues that I have now figured out are clearly related to bots crawling my sites and their overloading their servers with too many accounts. I can't control bot activity and I can't control how many accounts they put on each server, but they still hold me responsible for "high resource usage."
Rather than addressing their inability to manage their own services and their refusal to help a longtime customer they told me that the only option remaining was to upgrade me to their dedicated server option, which just happens to increase my costs by 700 to 800%.
I would strongly recommend that you avoid Hostexcellence and look elsewhere for your hosting needs.
Hello Jason,
I am sorry for the bad experience you had recently with us. I did look at your account and did see that the CPU issue was resolved and your account is now ok and is enabled and up and running. I am sorry that this caused so many issues for you and we definitely do appreciate your longtime business with us and hope that it can continue. Please do contact us over the phone or via a ticket and let us know if there is anything we can do or to at least possibly talk about this recent issue.
Host Excellence 1-800-792-1197, +1-614-534-1962
Marketing representative (HP M - hpm@e..., ).
I am sorry for the bad experience you had recently with us. I did look at your account and did see that the CPU issue was resolved and your account is now ok and is enabled and up and running. I am sorry that this caused so many issues for you and we definitely do appreciate your longtime business with us and hope that it can continue. Please do contact us over the phone or via a ticket and let us know if there is anything we can do or to at least possibly talk about this recent issue.
Host Excellence 1-800-792-1197, +1-614-534-1962
Marketing representative (HP M - hpm@e..., ).
79 out of 85 users found this review to be helpful!