Host Excellence review #135 by Oliver Mueller (muell039842@w...)

Host Excellence got a negative review on Jan 12, 2006

Oliver Mueller ( muell039842@w... )

Serverperformance wasn't the best, and often very slow. Availabiltiy was unsatisfactory. My domains often didn't respond, many times it was not possible to log into the control panel or webmailer either. Worst was that sometimes my domain got routed to a totaly different website than my own. But the worst is the customer service. Sometimes they needed over two weeks to answer a high priority trouble ticket. The answer usualy was not relevant to my problem. I finaly canceled requesting a refund (in August 2005), which I couldn't check since I am out of the country and didn't get my credit card statements until now. No refund of course. I called them, they told me to open a ticket (they never can solve something over the phone) and I they answered my question regarding the missing refund with "your account got suspended because you no longer wish to host with and you received a refund" and they closed the ticket. I reopend it asking again about the refund and they answered they now refunded the current month (january) and the ones I already paied in advance (till march) and closed the ticket. I reopened it again asking to refund the money back to the date they suspended my account (in August) and for 2 days I didn't get a response. According to their own invoice system, the refund for January-March never happened either. Probably won't see that money ever again.

The staff also often messes up the Hostexcellence Terms with the terms of their other company IXWebhosting.

Stay away from this place!

196 out of 325 users found this review to be helpful!

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