Fatcow negative review #9135 by Verdad (Verda.2010@h...) on Feb 2010
Fatcow got a negative review on
Fatcow
fatcow.com is inactive, but is redirected to bluehost.com
10 Corporate Drive, Suite #300
Burlington , MA 01803 US
☎ Phone +1 902 367 3369
📧 domainmanager@f...fatcow.com is inactive, but is redirected to bluehost.com
Verdad ( Verda.2010@h... )
WARNING - this is a true story and if you skip it you have yourself to blame for using Fatcow or Globat for web hosting. So pissed am I that I´m even giving entering my e-mail address so you can be sure it is legit. Fatcow is Globat - when you call customer service you get the exact same people, ask David. Globat´s ratings have gone so far down the toilet that they are trying to fool people with a new name. If you don´t believe me, contact their sales person who screwed up my account, his name is David and his number at Globat is: 877-513-7446, x6947
Over the last couple of years I have endured the worst service by Globat. So I figured things couldn´t get worse, their mistakes were an anomaly, so I didn´t move my account to another host - WRONG. Mistakes are the norm.
Here's my story - stick with it, it becomes a nightmare:
Issue 1: The epic begins. One day in late Nov-2009 I discovered that my 2 domains were suddenly split into separate accounts and I was sent an e-mail stating new monthly charges. WHAT! A call to Customer Support (CS) - and even the rep was baffled because my account allows many domains under 1 account, using the same storage and bandwidth. He said he would fix it and put things back as should be.
Issue 2: Next day I discover that my entire site for domain 2 was completely deleted. On hold for long periods, CS reports "of course you added a domain." NO, your rep combined my account that was separated, I replied. CS - your files were all deleted, you have to upload them. I attempt to do so but my logon info is invalid for domain 2. Another call - oh there´s a different incomprehensible file structure and redirection for domain 2.
Issue 3: Next day I discover that my e-mail accounts for domain 2 are gone. CS - You have to create new accounts because your domain was deleted and added. Attempt with failure, their system won´t let me create any new e-mail account for any domain. Another call, on hold, the CS doesn´t know why. On hold for another 30 minutes. Hang up, call back - I´m told 1st rep went to lunch, but you can now create e-mails. What! I´ve been on hold waiting. Hmmmm, I can hear them scratching their nimble heads. I´m somewhat put off. Supervisor please. He´s sorry for all the inexplicable mistakes, offers to help by giving me free hosting time on my account. Connects me to David.
Issue 4: The nightmare really begins. David checks my account. I still have 9 months left. My rate was higher and they have a better, cheaper package. He´ll refund my 9 months and charge me for 1 year at the better rate. Ok, I agree. Later that day, my account info shows no refund, my credit card was charged, my renewal is at double the rate. Call back to David - "don´t worry now, call back in 1 year if you have problems." RIGHT! You´re going to remember me in 1 year. Where´s my refund for the 9 months?
Issue 4 on steroids: E-mails later and calls on hold, CS Billing Dept - sir you account expires in 1 year. Yes, I know, David change it. But I had 9 months left originally. I want everything put back to the way it was, expire in 9 months, refund for the 1 year charge. I want nothing from you, and I will not renew. CS - Our info doesn´t show that you had 9 months, prove it. WHAT! That´s right, prove it. Are you kidding? CS - We have no records, we can´t look up anything, the company was bought about 11 months ago and we lost all our records. You´ll have to prove it or live with it. So I dig through e-mails and records and find an e-mail from... the Billing Dept. A few days later my account is put back in original state.
In all, I spent 5 hours on the phone with these morons just to get my account back to it´s original state, 2 domains under 1 package. Several times on hold the line went dead and no call back. I had to prove I had an account and it´s expiration. No one gave a s__t that I had endured such a mess. Thinly veiled apologies and boiler plate e-mails "We apologize for any inconvenience this may have caused you."
YOU'VE BEEN WARNED! If you decide to use Fatcow or Globat, you have no one to blame but yourself.
Verda
Verda.2010@hotmail.com
Over the last couple of years I have endured the worst service by Globat. So I figured things couldn´t get worse, their mistakes were an anomaly, so I didn´t move my account to another host - WRONG. Mistakes are the norm.
Here's my story - stick with it, it becomes a nightmare:
Issue 1: The epic begins. One day in late Nov-2009 I discovered that my 2 domains were suddenly split into separate accounts and I was sent an e-mail stating new monthly charges. WHAT! A call to Customer Support (CS) - and even the rep was baffled because my account allows many domains under 1 account, using the same storage and bandwidth. He said he would fix it and put things back as should be.
Issue 2: Next day I discover that my entire site for domain 2 was completely deleted. On hold for long periods, CS reports "of course you added a domain." NO, your rep combined my account that was separated, I replied. CS - your files were all deleted, you have to upload them. I attempt to do so but my logon info is invalid for domain 2. Another call - oh there´s a different incomprehensible file structure and redirection for domain 2.
Issue 3: Next day I discover that my e-mail accounts for domain 2 are gone. CS - You have to create new accounts because your domain was deleted and added. Attempt with failure, their system won´t let me create any new e-mail account for any domain. Another call, on hold, the CS doesn´t know why. On hold for another 30 minutes. Hang up, call back - I´m told 1st rep went to lunch, but you can now create e-mails. What! I´ve been on hold waiting. Hmmmm, I can hear them scratching their nimble heads. I´m somewhat put off. Supervisor please. He´s sorry for all the inexplicable mistakes, offers to help by giving me free hosting time on my account. Connects me to David.
Issue 4: The nightmare really begins. David checks my account. I still have 9 months left. My rate was higher and they have a better, cheaper package. He´ll refund my 9 months and charge me for 1 year at the better rate. Ok, I agree. Later that day, my account info shows no refund, my credit card was charged, my renewal is at double the rate. Call back to David - "don´t worry now, call back in 1 year if you have problems." RIGHT! You´re going to remember me in 1 year. Where´s my refund for the 9 months?
Issue 4 on steroids: E-mails later and calls on hold, CS Billing Dept - sir you account expires in 1 year. Yes, I know, David change it. But I had 9 months left originally. I want everything put back to the way it was, expire in 9 months, refund for the 1 year charge. I want nothing from you, and I will not renew. CS - Our info doesn´t show that you had 9 months, prove it. WHAT! That´s right, prove it. Are you kidding? CS - We have no records, we can´t look up anything, the company was bought about 11 months ago and we lost all our records. You´ll have to prove it or live with it. So I dig through e-mails and records and find an e-mail from... the Billing Dept. A few days later my account is put back in original state.
In all, I spent 5 hours on the phone with these morons just to get my account back to it´s original state, 2 domains under 1 package. Several times on hold the line went dead and no call back. I had to prove I had an account and it´s expiration. No one gave a s__t that I had endured such a mess. Thinly veiled apologies and boiler plate e-mails "We apologize for any inconvenience this may have caused you."
YOU'VE BEEN WARNED! If you decide to use Fatcow or Globat, you have no one to blame but yourself.
Verda
Verda.2010@hotmail.com
83 out of 94 users found this review to be helpful!