Eirca review #11303 on Jun 2010
Eirca got a negative review on
Eirca
eirca.net is inactive webhosting company!
255 Water Street, Unlisted
Shelburne , NS b0t 1w0 CA
☎ Phone 18888834722
📧 contact@e...eirca.net is inactive webhosting company!
Disillusioned Former Customer ( disillulsioned@e... )
Eirca servers went down a couple weeks ago, taking with it all our accounts. Servers were down for five days, FIVE DAYS. They got their own site up after 24 hours, but took down the help desk, the only means of contacting them (phones don't work, chat doesn't work, all email addresses bounce, etc.). So customers had no way to communicate with their provider for the entire outage + two days after.
Simon, owner and "CEO" vaguely claimed it was a network issue, but needed to resolve it with their control panel provider Parallels (?!), and couldn't resolve it until normal business hours (Parallels tech support is 24/7, SALES is normal business hours - what the!).
No official RFO (reason for outage) was given after servers were put back online, and nothing was posted in their news/blog/help desk about the matter. Repeated attempts to cancel through their help desk have been ignored, so we simply moved our customers (a painful process) and stopped paying our bill. I suggest all current customers do the same, if there are any left!
Simon, owner and "CEO" vaguely claimed it was a network issue, but needed to resolve it with their control panel provider Parallels (?!), and couldn't resolve it until normal business hours (Parallels tech support is 24/7, SALES is normal business hours - what the!).
No official RFO (reason for outage) was given after servers were put back online, and nothing was posted in their news/blog/help desk about the matter. Repeated attempts to cancel through their help desk have been ignored, so we simply moved our customers (a painful process) and stopped paying our bill. I suggest all current customers do the same, if there are any left!
85 out of 94 users found this review to be helpful!