Domain.com negative review #19171 by Jeff on Feb 2012
Domain.com got a negative review on
5335 Gate Pkwy 2nd Floor
Jacksonville , FL FL 32256 US
☎ Phone (800) 403-3568
📧 support@d...Jeff ( -no email- )
Horrible Service, and DO NOT CARE their email servers are all blocked by SPAMCOP, Postmaster.comcast.net, etc
Their hosting plan used to be a decent deal; not the cheapest but not the most expensive.
I would not have even thought about changing domains, except within the last two months my shared hosted plan (which shares email servers) has had a problem where 90% of all my email gets returned as being blocked for spam.
I contacted Domain.com to see what we could do. They explained they understand that their email servers are being blocked and said its the 'chance' you take opting for a shared hosting account.
I asked if they were monitoring the email server to see who the offenders were, so they could remove them or limit their services to avoid getting the whole shared email service blocked. They indicated that although they don't condone this kind of spam behavior, they have no intention of taking any sort of action against the spam accounts.
I have since contacted godaddy.com who have stated it is a potential problem with shared accounts, but they take active measures to limit shared accounts email access to prevent this sort of massive block. They also work directly with spamcop, etc to keep their services running should an account of theirs be send out too many emails.
All in all, it is something to be aware of when utilizing a shared hosting account. It is however unacceptable to 'look the other way' when a few bad apples are ruining the services of the other shared accounts.
I will be switching to godaddy ASAP.
Their hosting plan used to be a decent deal; not the cheapest but not the most expensive.
I would not have even thought about changing domains, except within the last two months my shared hosted plan (which shares email servers) has had a problem where 90% of all my email gets returned as being blocked for spam.
I contacted Domain.com to see what we could do. They explained they understand that their email servers are being blocked and said its the 'chance' you take opting for a shared hosting account.
I asked if they were monitoring the email server to see who the offenders were, so they could remove them or limit their services to avoid getting the whole shared email service blocked. They indicated that although they don't condone this kind of spam behavior, they have no intention of taking any sort of action against the spam accounts.
I have since contacted godaddy.com who have stated it is a potential problem with shared accounts, but they take active measures to limit shared accounts email access to prevent this sort of massive block. They also work directly with spamcop, etc to keep their services running should an account of theirs be send out too many emails.
All in all, it is something to be aware of when utilizing a shared hosting account. It is however unacceptable to 'look the other way' when a few bad apples are ruining the services of the other shared accounts.
I will be switching to godaddy ASAP.
84 out of 89 users found this review to be helpful!