Domain.com negative review #14459 by jim (iwadmin@i...) on Jan 2011
Domain.com got a negative review on
5335 Gate Pkwy 2nd Floor
Jacksonville , FL FL 32256 US
☎ Phone (800) 403-3568
📧 support@d...jim ( iwadmin@i... )
I moved to domain.com for domain registration and dns services. They provide no notice whatsoever that a domain needs to be renewed. Today I found that my primary domain had just been terminated with no notice or grace period. I immediately renewed it, which I generally do. However, at the end of the day it still does not work. It did not take long to stop working but their website message says it may take 72 hours to get back. Meanwhile a parked domain page with ads (which they probably profit from) is displayed.
Because this is the primary domain for my server I cannot use ssh, telnet or ftp the way I normally do. Both verio and I wasted quite a bit of time trying to figure out what was wrong. The sendmail server is addressed as mail.domain.com so I cannot send mail, still.
I have sent three contact forms in. THe last escalated it to major impact when I found I cannot use the sendmail server. No response, still no name resolution. If they are going to shut it off so quickly with no notice they need to be prepared to reinstate it just as fast. They can set the ttl to help.
What they really need to do is provide some notice that its time to renew. I asked for this and was told it would happen. It has not.
Because this is the primary domain for my server I cannot use ssh, telnet or ftp the way I normally do. Both verio and I wasted quite a bit of time trying to figure out what was wrong. The sendmail server is addressed as mail.domain.com so I cannot send mail, still.
I have sent three contact forms in. THe last escalated it to major impact when I found I cannot use the sendmail server. No response, still no name resolution. If they are going to shut it off so quickly with no notice they need to be prepared to reinstate it just as fast. They can set the ttl to help.
What they really need to do is provide some notice that its time to renew. I asked for this and was told it would happen. It has not.
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