DiscountASP.NET negative review #8370 by Frank Kwong (frank@a...)
DiscountASP.NET got a negative review on and one official response on
417 East Huntington Drive, Suite 200
Monrovia , CA 91016 US
☎ Phone +1 323 372 3864
📠 Fax +1 323 372 3864
📧 info@d...Frank Kwong ( frank@a... )
We have hosted with discountasp for many years and the performance of this ISP is average. When all goes well you never contact them and that should be normal. It is when things go wrong, their support is what counts. First of all, there is no number to call. You can only submit a ticket and they they do not read the ticket, you are totally out of luck. In my case, our apps failed in their WS2003 server and worked in their WS2008 server. They offered an automatic upgrade and after the button is clicked, the process failed and the site and email service was dead. The only channel for support is the 'ticket'. Well, there is no action and it has been 3 days. They think the site is up w/o even checking it. Their support is becoming a one line message and they do not really answer your question. If your site is mission critical, I do not recommend this ISP as you'l be asking for trouble. Find one that has a phone number. Discountasp practically has no support at all.
We have automated the migration process from IIS6 to IIS7. Most sites migrate fine. In some cases, like this customer, the process failed so we did the migration manually. Yes, we provide support via helpdesk/email. The customer can use the Support Portal to communicate with us - they can see their history, review responses and reply. So there is a way to communicate with us even when email services are down. I looked at every ticket for this customer and we answered every reply in a timely manner and never has there been a 3 day gap. I'm sure that the customer was frustrated but we did manually migrate the site when automated processes failed. We did answer questions on time. We did advise the customer on how to get their apps to work on a different platform. We do have a way for customers to communicate with us without email access. The claim of offering no support is incorrect. And also, despite the harsh criticism, the customer still hosts with us and has thanked us in many of the responses to the tickets.
Marketing representative (mark@d..., ).
Marketing representative (mark@d..., ).
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