discount ASP.net negative review #15795 by sml (developer@n...)
discount ASP.net got a negative review on and one official response on
417 East Huntington Drive, Suite 200
Monrovia , CA 91016 US
☎ Phone +1 323 372 3864
📠 Fax +1 323 372 3864
📧 info@d...sml ( developer@n... )
The absolute worst experience
Starting with an email to support on 03/23/11, since then they have stated pretty much deal with the over usage of servers.
They have deleted my forum posts because they dont like what it has said.
They have failed to provide any other contact besides CANCEL your account in the control panel.
They have now banned my IP from forums to hide the real support issues.
Rated F in the BBB....
http://www.la.bbb.org/Business-Report/DiscountASPnet-13204201
Starting with an email to support on 03/23/11, since then they have stated pretty much deal with the over usage of servers.
They have deleted my forum posts because they dont like what it has said.
They have failed to provide any other contact besides CANCEL your account in the control panel.
They have now banned my IP from forums to hide the real support issues.
Rated F in the BBB....
http://www.la.bbb.org/Business-Report/DiscountASPnet-13204201
We received a tech support email from this customer on 3/23/11. In our reply we asked him to elaborate on the issue he was having so we could investigate further. We also asked him for his URL so we could replicate the problem and for a traceroute. However, instead of cooperating with us and providing us with the information, this customer immediately became angry and insulting of our tech support. It is NOT uncommon for tech support at any hosting company to ask for more detail regarding an issue. If a customer is not willing to cooperate, like this gentleman was, then there is very little we can do for him. Had this customer responded with the information that we requested, then we could have sorted out his issue. Instead, this customer was uncooperative and insulting.
With regards to his forum post, we replied back to his forum post explaining how we troubleshoot issues such as the one he was having. We explained that asking for a traceroute and URLs is normal and unless there is an issue with a server or our network that is always going to be the first response. The reason is because we can explain many general speed issues with a traceroute or by seeing how the application responds. This customer then replied in an email stating “You should not have brought this into the forum.”, which we thought was rather odd because he was the one who originally posted in the forum. We then replied back saying if that’s how he feels then we will remove the thread from public view, as we were trying to be accommodating to his request. For this customer to say we deleted his forum posts because we don’t like what he said is completely INCORRECT. This customer told us not to bring the issue in the forum, so we took down the post.
With regards to the cancelling of his account, this customer requested information on how to cancel, so we merely provided him with what he asked for. For this customer to state that the only thing we have told him is to cancel his account is again INCORRECT and MISLEADING. Please note, as of today, this gentleman still remains a DiscountASP.NET customer.
With regards to the rating of the BBB, unfortunately it costs money for a company to respond to any negative reviews posted at the BBB. People can post all the negative reviews they want about a company, at no charge, and the only way a company can defend themselves is by paying the BBB for the opportunity to respond. We don’t feel that any company should have to pay to defend their reputation is right, especially when the BBB is supposed to "neutral". We have taken up this issue with the BBB.
Because this customer has decided to attack our reputation, we would like to note that we have won numerous awards for our ASP.NET hosting services. Most recently, DiscountASP.NET was name Best ASP.NET host by DevProConnections magazine as well as theCodeProject (www.CodeProject.com). In addition in 2010, we were given the Merit Award for Best ASP.NET Web Host by Visual Studio Magazine. In fact, we have been named as a Visual Studio Magazine hosting award winner multiple times since 2005. In 2009, we were voted Best ASP.NET Web Host by asp.netPRO Magazine – this was our 5th consecutive year for winning this prestigious award. We have also been named Best .NET hosting company by .NET Developers Journal as well. You can view all of our awards at http://www.discountasp.net/awards.aspx.
We are especially proud about the hosting awards from DevProConnections Magazine, the CodeProject, the Visual Studio Magazine, the asp.netPRO Magazine, and .NET Developer's Journal because they are based on the collective voice of the ASP.NET developer community.
Marketing representative (sales@d..., ).
With regards to his forum post, we replied back to his forum post explaining how we troubleshoot issues such as the one he was having. We explained that asking for a traceroute and URLs is normal and unless there is an issue with a server or our network that is always going to be the first response. The reason is because we can explain many general speed issues with a traceroute or by seeing how the application responds. This customer then replied in an email stating “You should not have brought this into the forum.”, which we thought was rather odd because he was the one who originally posted in the forum. We then replied back saying if that’s how he feels then we will remove the thread from public view, as we were trying to be accommodating to his request. For this customer to say we deleted his forum posts because we don’t like what he said is completely INCORRECT. This customer told us not to bring the issue in the forum, so we took down the post.
With regards to the cancelling of his account, this customer requested information on how to cancel, so we merely provided him with what he asked for. For this customer to state that the only thing we have told him is to cancel his account is again INCORRECT and MISLEADING. Please note, as of today, this gentleman still remains a DiscountASP.NET customer.
With regards to the rating of the BBB, unfortunately it costs money for a company to respond to any negative reviews posted at the BBB. People can post all the negative reviews they want about a company, at no charge, and the only way a company can defend themselves is by paying the BBB for the opportunity to respond. We don’t feel that any company should have to pay to defend their reputation is right, especially when the BBB is supposed to "neutral". We have taken up this issue with the BBB.
Because this customer has decided to attack our reputation, we would like to note that we have won numerous awards for our ASP.NET hosting services. Most recently, DiscountASP.NET was name Best ASP.NET host by DevProConnections magazine as well as theCodeProject (www.CodeProject.com). In addition in 2010, we were given the Merit Award for Best ASP.NET Web Host by Visual Studio Magazine. In fact, we have been named as a Visual Studio Magazine hosting award winner multiple times since 2005. In 2009, we were voted Best ASP.NET Web Host by asp.netPRO Magazine – this was our 5th consecutive year for winning this prestigious award. We have also been named Best .NET hosting company by .NET Developers Journal as well. You can view all of our awards at http://www.discountasp.net/awards.aspx.
We are especially proud about the hosting awards from DevProConnections Magazine, the CodeProject, the Visual Studio Magazine, the asp.netPRO Magazine, and .NET Developer's Journal because they are based on the collective voice of the ASP.NET developer community.
Marketing representative (sales@d..., ).
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