discount ASP.net negative review #13312 by Paul Stephens (paul@p...)
discount ASP.net got a negative review on and one official response on
417 East Huntington Drive, Suite 200
Monrovia , CA 91016 US
☎ Phone +1 323 372 3864
📠 Fax +1 323 372 3864
📧 info@d...Paul Stephens ( paul@p... )
Technical knowledge is excellent, it is because of this I was willing to live with their low performance. However, I ran into a problem with their usage policy. My site traffic exceeded their daily email traffic limit. They suspended my email and only after I asked them why did they display their usage policy. Several months later it happened again and they suspended my email completely and will not re-enable it. Even with letting them know that I have removed the mass emailing functionality, they still wouldn't reenable my email. They give one warning, then they shut you off.
This wasn't a really big deal for me, I have the knowledge to build an exchange server and attach it to a public static IP (although this option was slower). Had it completed in a few hours. However, if you do not have access to such knowledge, you will be hung out to dry.
After my term runs out, I will be leaving them and I will never look back. Also, I have great influence in recommending hosting companies - guess who I will point out NOT TO USE!
This wasn't a really big deal for me, I have the knowledge to build an exchange server and attach it to a public static IP (although this option was slower). Had it completed in a few hours. However, if you do not have access to such knowledge, you will be hung out to dry.
After my term runs out, I will be leaving them and I will never look back. Also, I have great influence in recommending hosting companies - guess who I will point out NOT TO USE!
To begin, we have no record of a customer by the name of Paul Stephens.
Our usage policy is written very clearly on our service policy page. It states the following:
DiscountASP.NET does not allow the use of their services for mass mailings. This includes all mailing lists, legitimate opt-in or not. Email usage in excess of 5000 emails per account per 24 hours or 1000 emails per account per hour is not allowed and could result in suspension of email services, account suspension, and/or account termination. For these types of mass mailings, a third party mass email service should be used.
If this customer had his email suspended, then it was because he abused our email policy. This customer states that this happened TWICE, so we obviously unsuspended his email after the first time (that was the first warning), but this customer apparently chose to abuse our email policy again. Because of this, his email was suspended again, and NOT turned back on. Even though he says he turned off the mass mailing function, we cannot take that chance with a repeat offender, especially because he was negatively impacting other customers.
Please remember, we offered SHARED hosting services, so if a customer is abusing email, then he is negatively impacting other customers on the same email server. This is why ANY shared host will immediately suspend the email of a customer who abuses email. If a customer abuses email again, like this gentleman did, then YES, any hoster will suspend him again and not turn email back on. Again, this will be done to prevent service interruption for other customers.
Lastly, we always tell customers, for any mass emailing, we recommend hosting their site with us, while they host their email at a hoster that specializes in mass email hosting.
Thank you
Marketing representative (sales@d..., ).
Our usage policy is written very clearly on our service policy page. It states the following:
DiscountASP.NET does not allow the use of their services for mass mailings. This includes all mailing lists, legitimate opt-in or not. Email usage in excess of 5000 emails per account per 24 hours or 1000 emails per account per hour is not allowed and could result in suspension of email services, account suspension, and/or account termination. For these types of mass mailings, a third party mass email service should be used.
If this customer had his email suspended, then it was because he abused our email policy. This customer states that this happened TWICE, so we obviously unsuspended his email after the first time (that was the first warning), but this customer apparently chose to abuse our email policy again. Because of this, his email was suspended again, and NOT turned back on. Even though he says he turned off the mass mailing function, we cannot take that chance with a repeat offender, especially because he was negatively impacting other customers.
Please remember, we offered SHARED hosting services, so if a customer is abusing email, then he is negatively impacting other customers on the same email server. This is why ANY shared host will immediately suspend the email of a customer who abuses email. If a customer abuses email again, like this gentleman did, then YES, any hoster will suspend him again and not turn email back on. Again, this will be done to prevent service interruption for other customers.
Lastly, we always tell customers, for any mass emailing, we recommend hosting their site with us, while they host their email at a hoster that specializes in mass email hosting.
Thank you
Marketing representative (sales@d..., ).
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