BurstNET negative review #9568 by Andrew Logan (andrew.logan@m...)
BurstNET got a negative review on
BurstNET
burst.net is inactive, but is redirected to hostwinds.com
422 Prescott Avenue
Scranton , PA 18510 US
☎ Phone +1 570 343 2200
📠 Fax +1 570 343 9533
📧 nic@b...burst.net is inactive, but is redirected to hostwinds.com
Andrew Logan ( andrew.logan@m... )
Below is a summary of our experiences with Burst.net, as sent to them in a Request to Close & Refund everything we had taken the time to link to them as they could do little but charge us more and more money.... I provide it to others as a warning of what you risk getting yourselves into. (BTW, please do check their BBB Score of 'F' and the fact they are nearing as many complaints against them in 36 months as they have employees!)
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I scarcely know where to begin....
On the Outside, you seemed like an Unbelievably Amazing Service for us to utilize. Offering the Full Range of Hosted-Solutions, almost unlimited Customization, and unbelievably Low Prices --- with so many Clients of ours looking at various Hosted-Offerings we've even considered opening a Subsidiary that does nothing but Hosted Solutions for all our Pent-Up Demand.
That will more than likely go through, though, it will NOT be with Burst.net under any circumstances.
We have canceled our existing Services with you both here, and through Our Clients who decided to set up directly instead of through us, with just a few left that will be closing soon and have decided to migrate all of them; the Three Pending VPS Requests; the Two Pending Dedicated Server Requests; and anything new that comes our way to another Provider - despite the minimal increase in price.
Your Standards and Procedures relating to "Service" would be bad enough if they were just non-existent, but, they appear to actually be set up to cause intentional pain and grief to anyone who uses your offerings.
In the Last 30 Days - either Directly or Indirectly, we have had to deal with the following MAJOR Issues with your company:
- NEARLY 14 DAYS to just install a Dedicated Server. (Though, you obviously did not just drop the ball a few times, someone was obviously paying attention because in two different cases - you were sending us Invoices and Attempting to Charge Us for the Next Month BEFORE either Server was even delivered to us!!!)
- Just your Standard Practice of Attempting to Collect Bills more than THREE WEEKS BEFORE the Due Date. It's hard enough to be a month behind in collecting our own bills to pay you..... It's harder when you decide to collect three weeks before the Due Date has even occurred. Still harder when we already paid a FULL Invoice Amount just a week ago. But pretty much impossible to swallow when you can't even deliver what we paid for before trying to charge us for it again!
- Something in your Firewall that prevents Our Normal Protocols from working....literally, it *IS* you... Never been a problem with anyone in the past.... And not a problem with our new Provider. Literally, anything on YOUR Network though just doesn't work as it should.
- For the Specs of the Machines we've used of yours....you apparently are able to offer such competitive prices due to using some kind of really cheap, knock-off, almost useless hardware parts. Every machine we've gotten from you both directly and indirectly we've benchmarked and they score lower (even on Quad-Core Machines with 8GB of RAM) than some of the Single Core Laptops we've used in the past....being it is ALL the machines we've dealt with through you --- and not just a lone one, it's not Our Config - it's the fact you are apparently willing to cut some serious corners.
- When told we are now in a semi-crisis due to you taking two weeks to deliver a server for a Project that is unable to be used at all - for a Project that is supposed to have been completed within two weeks; and asking for KVM Access so that I could install an OS myself instead of waiting another two weeks for you to do it; you were amazingly fast to respond....at least to let me know that we'd have to pay for a full month for it, would have to pay the Invoice In Full BEFORE you would do it, and once paid you would action it "when you could." Oddly, compared to your nearly complete lack of any response for anything - the fact we had to give you more money, and give it to you NOW came in literally 2 minutes....which would have been fine, if your time to action the Request once ordered and fully paid for was not almost a full day!!! Seems like the ONLY way to get your attention is to request something that costs more, and then you respond almost instantly....when you actually expect what you paid for to be delivered - you're silent.
- Speaking of your silence, over a 17 day period, THREE of my people, and me myself, have left literally multiple voicemails PER DAY with your different departments. We have e-mailed countless times. We have even FAXED you trying to get a response. All we ever get is voicemail when we call, and everything else seems to just go into a black hole to never be even read.... Again, the ONLY EXCEPTION to this complete and utter lack of willingness to actually communicate in ANY way with us was when you felt we should pay you money....in those instances, you were not only willing to communicate, you were annoyingly constant with the communication.
Here's the REALLY incredible part of all this:
We finally had enough, after not even being able to start a Project before the Due Date (and therefore not being able to bill for the Project since it was never delivered but still having to do it Out of Our Own Pockets now) due DIRECTLY to YOUR incompetence, inability to deliver a product, and unwillingness to communicate with us in any way, shape, or form - we decided to actually try someone else; though, we stacked the deck VERY MUCH in your favor.
Here's what we decided: We'd place an order for a Customized Dedicated Server with another Provider who has a 30-Day Money Back Clause. We did this FOUR HOURS AFTER requesting just Remote KVM Access with you AND paying for it in full. (I've got more than 16 years in the Business, including around 4 in a Data Center - I ***DO*** know what is involved, and how simple our request was.) IF you did the VERY SIMPLE AND EASY task of providing the Remote Access BEFORE we got a Dedicated Server delivered in working order from your competition, we'd stick with you.
Guess what.... They let us customize our order. We had two small hitches during the Setup Process - and a REAL PERSON answered within 5 Seconds of us calling --- no five minutes of hold music and then a voicemail box. They aren't even billing us until the first month is over. It is $40/Month more....but, we got 8-Cores instead of 4-Cores from them, 16GB instead of 8GB, and 100Mbps connection to the Internet instead of your 10Mbps....so, $40/Month seems like a ***very small*** additional cost to pay for the Added Value. The Custom Build, Completely Correct, OS Installed, and Totally Ready Server was delivered to us, with all the required info e-mail to us, in LESS THAN THREE HOURS! Not only that; they sent us a Thank You E-Mail (out of curiosity, do you even know what "Thank You" means????)
That was it.... Yeah, it's a little more money, and will add up to several hundred dollars a month we'll have to eat to migrate everyone who we've already set up with you, or had queued to set up with you, over to this new Provider --- but when they can deliver a Pleasant, Prompt, Full-Service, and Painless experience and product delivery after nearly a month of dealing with your total Bullsh*t - it was almost as if we found enlightenment in the midst of the darkness.
We have canceled most of what we have with you, and the rest will come shortly.
We've already sent all our Pending Orders to the new company, who has promised them all delivered before I even wake-up tomorrow morning for work.
At this point, we want nothing to do with you or your "service."
The following Invoices were PAID IN FULL in Good Faith believing that you would hold-up your end of the deal. Obviously, this is NOT the case - you have done everything you can to bilk us for every dime while providing as little as possible to even be considered to plausibly be providing anything at all:
270925
271106
268071
268072
268073
We expect EACH AND EVERY ONE REFUNDED IN FULL **IMMEDIATELY**!!!
You have provided NOTHING of value, and in most cases did not even provide what was originally ordered. We even played your game of paying for stuff almost two months in advance when nothing had been delivered --- and we're done.
Please provide a COMPLETE REFUND of ALL the Listed Invoices in the true definition of the word "Immediate" and not what YOUR Definition apparently is of half a month later....
If the Funds are NOT all completely back and available in Our Accounts by Close of Business on Friday, then on Saturday we will fill out the necessary paperwork to charge back ALL of these charges you have obtained through means that border on fraud.
We will end on a pleasant note by thanking you for showing us what an immense and cruel joke your entire organization is from so many different angels in just 30 Days...most would have hidden just how vial they are until you are tied down and can't run --- at least you were forward enough to just let us know that you literally "suck."
Sincerely,
The MyHHF Organization
Barker Realty Inc.
Inmate Network
ARnX
And Our Other Clients LUCKY ENOUGH to NEVER have had to Deal w/ You
------------------------------------------
I scarcely know where to begin....
On the Outside, you seemed like an Unbelievably Amazing Service for us to utilize. Offering the Full Range of Hosted-Solutions, almost unlimited Customization, and unbelievably Low Prices --- with so many Clients of ours looking at various Hosted-Offerings we've even considered opening a Subsidiary that does nothing but Hosted Solutions for all our Pent-Up Demand.
That will more than likely go through, though, it will NOT be with Burst.net under any circumstances.
We have canceled our existing Services with you both here, and through Our Clients who decided to set up directly instead of through us, with just a few left that will be closing soon and have decided to migrate all of them; the Three Pending VPS Requests; the Two Pending Dedicated Server Requests; and anything new that comes our way to another Provider - despite the minimal increase in price.
Your Standards and Procedures relating to "Service" would be bad enough if they were just non-existent, but, they appear to actually be set up to cause intentional pain and grief to anyone who uses your offerings.
In the Last 30 Days - either Directly or Indirectly, we have had to deal with the following MAJOR Issues with your company:
- NEARLY 14 DAYS to just install a Dedicated Server. (Though, you obviously did not just drop the ball a few times, someone was obviously paying attention because in two different cases - you were sending us Invoices and Attempting to Charge Us for the Next Month BEFORE either Server was even delivered to us!!!)
- Just your Standard Practice of Attempting to Collect Bills more than THREE WEEKS BEFORE the Due Date. It's hard enough to be a month behind in collecting our own bills to pay you..... It's harder when you decide to collect three weeks before the Due Date has even occurred. Still harder when we already paid a FULL Invoice Amount just a week ago. But pretty much impossible to swallow when you can't even deliver what we paid for before trying to charge us for it again!
- Something in your Firewall that prevents Our Normal Protocols from working....literally, it *IS* you... Never been a problem with anyone in the past.... And not a problem with our new Provider. Literally, anything on YOUR Network though just doesn't work as it should.
- For the Specs of the Machines we've used of yours....you apparently are able to offer such competitive prices due to using some kind of really cheap, knock-off, almost useless hardware parts. Every machine we've gotten from you both directly and indirectly we've benchmarked and they score lower (even on Quad-Core Machines with 8GB of RAM) than some of the Single Core Laptops we've used in the past....being it is ALL the machines we've dealt with through you --- and not just a lone one, it's not Our Config - it's the fact you are apparently willing to cut some serious corners.
- When told we are now in a semi-crisis due to you taking two weeks to deliver a server for a Project that is unable to be used at all - for a Project that is supposed to have been completed within two weeks; and asking for KVM Access so that I could install an OS myself instead of waiting another two weeks for you to do it; you were amazingly fast to respond....at least to let me know that we'd have to pay for a full month for it, would have to pay the Invoice In Full BEFORE you would do it, and once paid you would action it "when you could." Oddly, compared to your nearly complete lack of any response for anything - the fact we had to give you more money, and give it to you NOW came in literally 2 minutes....which would have been fine, if your time to action the Request once ordered and fully paid for was not almost a full day!!! Seems like the ONLY way to get your attention is to request something that costs more, and then you respond almost instantly....when you actually expect what you paid for to be delivered - you're silent.
- Speaking of your silence, over a 17 day period, THREE of my people, and me myself, have left literally multiple voicemails PER DAY with your different departments. We have e-mailed countless times. We have even FAXED you trying to get a response. All we ever get is voicemail when we call, and everything else seems to just go into a black hole to never be even read.... Again, the ONLY EXCEPTION to this complete and utter lack of willingness to actually communicate in ANY way with us was when you felt we should pay you money....in those instances, you were not only willing to communicate, you were annoyingly constant with the communication.
Here's the REALLY incredible part of all this:
We finally had enough, after not even being able to start a Project before the Due Date (and therefore not being able to bill for the Project since it was never delivered but still having to do it Out of Our Own Pockets now) due DIRECTLY to YOUR incompetence, inability to deliver a product, and unwillingness to communicate with us in any way, shape, or form - we decided to actually try someone else; though, we stacked the deck VERY MUCH in your favor.
Here's what we decided: We'd place an order for a Customized Dedicated Server with another Provider who has a 30-Day Money Back Clause. We did this FOUR HOURS AFTER requesting just Remote KVM Access with you AND paying for it in full. (I've got more than 16 years in the Business, including around 4 in a Data Center - I ***DO*** know what is involved, and how simple our request was.) IF you did the VERY SIMPLE AND EASY task of providing the Remote Access BEFORE we got a Dedicated Server delivered in working order from your competition, we'd stick with you.
Guess what.... They let us customize our order. We had two small hitches during the Setup Process - and a REAL PERSON answered within 5 Seconds of us calling --- no five minutes of hold music and then a voicemail box. They aren't even billing us until the first month is over. It is $40/Month more....but, we got 8-Cores instead of 4-Cores from them, 16GB instead of 8GB, and 100Mbps connection to the Internet instead of your 10Mbps....so, $40/Month seems like a ***very small*** additional cost to pay for the Added Value. The Custom Build, Completely Correct, OS Installed, and Totally Ready Server was delivered to us, with all the required info e-mail to us, in LESS THAN THREE HOURS! Not only that; they sent us a Thank You E-Mail (out of curiosity, do you even know what "Thank You" means????)
That was it.... Yeah, it's a little more money, and will add up to several hundred dollars a month we'll have to eat to migrate everyone who we've already set up with you, or had queued to set up with you, over to this new Provider --- but when they can deliver a Pleasant, Prompt, Full-Service, and Painless experience and product delivery after nearly a month of dealing with your total Bullsh*t - it was almost as if we found enlightenment in the midst of the darkness.
We have canceled most of what we have with you, and the rest will come shortly.
We've already sent all our Pending Orders to the new company, who has promised them all delivered before I even wake-up tomorrow morning for work.
At this point, we want nothing to do with you or your "service."
The following Invoices were PAID IN FULL in Good Faith believing that you would hold-up your end of the deal. Obviously, this is NOT the case - you have done everything you can to bilk us for every dime while providing as little as possible to even be considered to plausibly be providing anything at all:
270925
271106
268071
268072
268073
We expect EACH AND EVERY ONE REFUNDED IN FULL **IMMEDIATELY**!!!
You have provided NOTHING of value, and in most cases did not even provide what was originally ordered. We even played your game of paying for stuff almost two months in advance when nothing had been delivered --- and we're done.
Please provide a COMPLETE REFUND of ALL the Listed Invoices in the true definition of the word "Immediate" and not what YOUR Definition apparently is of half a month later....
If the Funds are NOT all completely back and available in Our Accounts by Close of Business on Friday, then on Saturday we will fill out the necessary paperwork to charge back ALL of these charges you have obtained through means that border on fraud.
We will end on a pleasant note by thanking you for showing us what an immense and cruel joke your entire organization is from so many different angels in just 30 Days...most would have hidden just how vial they are until you are tied down and can't run --- at least you were forward enough to just let us know that you literally "suck."
Sincerely,
The MyHHF Organization
Barker Realty Inc.
Inmate Network
ARnX
And Our Other Clients LUCKY ENOUGH to NEVER have had to Deal w/ You
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