BurstNET negative review #10568 by ben ogg (ben@b...) on May 2010
BurstNET got a negative review on
BurstNET
burst.net is inactive, but is redirected to hostwinds.com
422 Prescott Avenue
Scranton , PA 18510 US
☎ Phone +1 570 343 2200
📠 Fax +1 570 343 9533
📧 nic@b...burst.net is inactive, but is redirected to hostwinds.com
ben ogg ( ben@b... )
The price attracted me - but you get what you pay for. I had the VPS plan, and it ran fair for what it was - with the usual issues that a company who does not know what they are doing has (security stuff) - yesterday, i get an email telling me that there was "abuse" having to do with my server an that it has been over 24 hours. They suspended th account, which i understand - if it is spewing spam then unplug it, but when I told them I was sorry but I did not get the 1st email, they told me to bad, played the TOS card, and refused to even let me get any data off the server. They also wanted a $50 fee for this mystery abuse, which according to the headers, has nothing to do with any domain or email i have ever owned or even heard of.
Their support is abysmal at best. I have NEVER got anyone on the phone, and as far as tickets, they answer them with such a bad attitude it is not even worth using it.
Of course they refuse to give me a refund AND they refuse to let me use the server so that is some free money for them I guess. Letting a person retrieve data from a suspended server would be nice, but when you sign up with a sub standard company, I guess you have to expect these things.
The bottom line - AVOID burst.net - Spend the extra money and get a gator VPS or a dedicated from the planet or a GOOD company.
Price - it was $22 a month, VPS 1gb ram, 1.2Ghz (I think)
Uptime - fair. I had some issues because the server was provisioned with lax security and had problems with stability, but I was able to fix that myself.
Their support is abysmal at best. I have NEVER got anyone on the phone, and as far as tickets, they answer them with such a bad attitude it is not even worth using it.
Of course they refuse to give me a refund AND they refuse to let me use the server so that is some free money for them I guess. Letting a person retrieve data from a suspended server would be nice, but when you sign up with a sub standard company, I guess you have to expect these things.
The bottom line - AVOID burst.net - Spend the extra money and get a gator VPS or a dedicated from the planet or a GOOD company.
Price - it was $22 a month, VPS 1gb ram, 1.2Ghz (I think)
Uptime - fair. I had some issues because the server was provisioned with lax security and had problems with stability, but I was able to fix that myself.
53 out of 57 users found this review to be helpful!