Blue Fang Solutions negative review #30498 by frontv001@y... on 2015
Blue Fang Solutions got a negative review on and one official response on
-hidden- ( frontv001@y... )
Not very good
They have a large list of probably college students that are interning to respond to incoming requests. They read about one third of the ticket then respond with a partially correct answer. I even gave them detail specifics on their hosting company having issues from 3-4 different sources inside and outside of the United States. Only to reply, everything is fine now. The server has 3-5 people on it which makes the latency jump up tremendously. Regions stop loading, if you try to FTP over a copy of a seed your backed up they will blame your copy procedures for any fault seeds (which they told "do this and this and everything will be ok" to do to back up the server since they don't have a built in back up already installed in their control panel). Then when you copy it back, its your fault or the transmission fault even if the same backup folder can be used on a locally made server without issues. They also pump up their own reviews with said students. This company has had a less than stellar name in the past. The address they registered the company too is a small house in Palm Springs, FL. (near Univ of F). You do the math.
They have a large list of probably college students that are interning to respond to incoming requests. They read about one third of the ticket then respond with a partially correct answer. I even gave them detail specifics on their hosting company having issues from 3-4 different sources inside and outside of the United States. Only to reply, everything is fine now. The server has 3-5 people on it which makes the latency jump up tremendously. Regions stop loading, if you try to FTP over a copy of a seed your backed up they will blame your copy procedures for any fault seeds (which they told "do this and this and everything will be ok" to do to back up the server since they don't have a built in back up already installed in their control panel). Then when you copy it back, its your fault or the transmission fault even if the same backup folder can be used on a locally made server without issues. They also pump up their own reviews with said students. This company has had a less than stellar name in the past. The address they registered the company too is a small house in Palm Springs, FL. (near Univ of F). You do the math.
Hi there,
Since a lot of your information and statements are false we felt we needed to respond and clear some things up.
1. We do not employ or have any college interns. Most of our technicians have a standard high school diploma and some further education. Our lead technician and engineer has degrees in his fields. All of our experience combined sums up to about 25+ years of hosting and data-center experience and network administration. We have been in the game server hosting specific industry for almost 4 years now and have it down to a science.
2. You are running 7 Days to Die, an early access game that is only barely optimized to support up to 8 players. This number also is dependent upon how large your procedural map is, how many zombies you have running, and if you have any custom content on your server. Once you add all of that together you don't have much room left for a large amount of players. We do not guarantee or even imply any reliability or performance for Early Access games.
3. We are not responsible for backups. It's in the Terms of Service, that you agreed to upon commencement of your service, that you are responsible for backing up any data you wish to not lose as a result of service being unavailable or having unexpected issues (as most Early Access games experience frequently). We do, however, have plans to implement free and premium plans for service backups in the near future.
4. We do not "pump up" our own reviews. The term for that is called astroturfing and that is not ethical and we do not do this. If you do not have any substantial evidence please refrain from spreading false information and defamation about how we operate.
5. We have one of the most reputable names in the game server hosting industry. Check our reviews on http://www.ghreviews.com/bluefangsolutions, where we are the #1 host on the website (http://www.ghreviews.com/category/top/). We also have great reviews on our Facebook page https://www.facebook.com/bluefangsolutions as well as http://comparegamehosting.com/host/blue-fang-solutions/. Of course we cannot satisfy every single customer but 99% of our customers are satisfied. The 1% experiencing issues have Early Access services or do not have a basic understanding of software applications and/or hosting and get flustered.
6. The address listed for the company is the address of our registered agent as required by law. We do not have a brick and mortar headquarters as we are an online entity and do not see the need to use anymore energy than is required. All of our employees and managers work from home and are geo-located to better serve all of the different time zones that we support. The math adds up to us to save energy and reduce overhead costs that can be used for other expenses or compensation of our hard-working technicians. This is a non-issue.
In closing, we are, of course, sorry that you had an unpleasant experience with us. We have always been very aware of customer needs and customer satisfaction has been our #1 goal since our launch. We have an idea of who you are and looked at your ticket history. If you are who we think you are you had multiple other tickets that were handled efficiently and responded to in a very timely manner by all of the technicians involved in assisting you. If you could kindly contact us at https://www.bluefangsolutions.com/contact-us we would be glad to investigate the issue further and even provide some form of account or store credit for your next purchase with us, as we do hope you give us another try in the future.
Marketing representative (info@b..., ).
Since a lot of your information and statements are false we felt we needed to respond and clear some things up.
1. We do not employ or have any college interns. Most of our technicians have a standard high school diploma and some further education. Our lead technician and engineer has degrees in his fields. All of our experience combined sums up to about 25+ years of hosting and data-center experience and network administration. We have been in the game server hosting specific industry for almost 4 years now and have it down to a science.
2. You are running 7 Days to Die, an early access game that is only barely optimized to support up to 8 players. This number also is dependent upon how large your procedural map is, how many zombies you have running, and if you have any custom content on your server. Once you add all of that together you don't have much room left for a large amount of players. We do not guarantee or even imply any reliability or performance for Early Access games.
3. We are not responsible for backups. It's in the Terms of Service, that you agreed to upon commencement of your service, that you are responsible for backing up any data you wish to not lose as a result of service being unavailable or having unexpected issues (as most Early Access games experience frequently). We do, however, have plans to implement free and premium plans for service backups in the near future.
4. We do not "pump up" our own reviews. The term for that is called astroturfing and that is not ethical and we do not do this. If you do not have any substantial evidence please refrain from spreading false information and defamation about how we operate.
5. We have one of the most reputable names in the game server hosting industry. Check our reviews on http://www.ghreviews.com/bluefangsolutions, where we are the #1 host on the website (http://www.ghreviews.com/category/top/). We also have great reviews on our Facebook page https://www.facebook.com/bluefangsolutions as well as http://comparegamehosting.com/host/blue-fang-solutions/. Of course we cannot satisfy every single customer but 99% of our customers are satisfied. The 1% experiencing issues have Early Access services or do not have a basic understanding of software applications and/or hosting and get flustered.
6. The address listed for the company is the address of our registered agent as required by law. We do not have a brick and mortar headquarters as we are an online entity and do not see the need to use anymore energy than is required. All of our employees and managers work from home and are geo-located to better serve all of the different time zones that we support. The math adds up to us to save energy and reduce overhead costs that can be used for other expenses or compensation of our hard-working technicians. This is a non-issue.
In closing, we are, of course, sorry that you had an unpleasant experience with us. We have always been very aware of customer needs and customer satisfaction has been our #1 goal since our launch. We have an idea of who you are and looked at your ticket history. If you are who we think you are you had multiple other tickets that were handled efficiently and responded to in a very timely manner by all of the technicians involved in assisting you. If you could kindly contact us at https://www.bluefangsolutions.com/contact-us we would be glad to investigate the issue further and even provide some form of account or store credit for your next purchase with us, as we do hope you give us another try in the future.
Marketing representative (info@b..., ).
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