Big Wet Fish Hosting review #29420 by Grahamg (grahamagallagher@g...)
Big Wet Fish Hosting got a negative review on
Unit 8C, Kilroot Business Park
Carrickfergus , NORTHERN IRELAND BT38 7PR UK
☎ Phone 028 9507 2311
📧 info@b...Grahamg ( grahamagallagher@g... )
Extremely poor service - AVOID!
We have been a loyal customer of BWF since 2009, however in the past 6 years we have encountered numerous issues with their web hosting service, that is resulting in us transfer domains to a more reliable hosting company as they come up for renewal!
The most concerning is they have transferred 2 domains as they migrate from old servers to new ones, they offered to do the migration for us of the entire website including the blog and emails. The result was the blog had been forgotten and fortunately, we had a backup of it, otherwise we would have had to start again! Also some emails have been mixed up in the migration so some emails are delivered to the wrong person! Account emails sent to purchasing etc!!
Now the major issue is that during the migration of another domain, it transpires they have ‘lost’ emails from October 2012 to December 2014 during the migration over 2 servers. Their first response was to tell us that there was nothing they can do. The second response was, what do you expect for the price you pay…why not upgrade to a dedicated server to avoid these issues? (nice upsell, by NOT doing your job!) having said that the price has increased year on year. Some of the emails lost are extremely important but the extremely poor service from Big Wet Fish has compounded the issue and we will be moving all our 4 domains when they come up for renewal.
To summarise, if you want a professional webhosting service, do not use Big Wet Fish as we have not received this service, even though we have been loyal. Go and find another hosting company other than Big Wet Fish. In my 25 years in business and owning websites, this is the poorest service I have ever received.
We have been a loyal customer of BWF since 2009, however in the past 6 years we have encountered numerous issues with their web hosting service, that is resulting in us transfer domains to a more reliable hosting company as they come up for renewal!
The most concerning is they have transferred 2 domains as they migrate from old servers to new ones, they offered to do the migration for us of the entire website including the blog and emails. The result was the blog had been forgotten and fortunately, we had a backup of it, otherwise we would have had to start again! Also some emails have been mixed up in the migration so some emails are delivered to the wrong person! Account emails sent to purchasing etc!!
Now the major issue is that during the migration of another domain, it transpires they have ‘lost’ emails from October 2012 to December 2014 during the migration over 2 servers. Their first response was to tell us that there was nothing they can do. The second response was, what do you expect for the price you pay…why not upgrade to a dedicated server to avoid these issues? (nice upsell, by NOT doing your job!) having said that the price has increased year on year. Some of the emails lost are extremely important but the extremely poor service from Big Wet Fish has compounded the issue and we will be moving all our 4 domains when they come up for renewal.
To summarise, if you want a professional webhosting service, do not use Big Wet Fish as we have not received this service, even though we have been loyal. Go and find another hosting company other than Big Wet Fish. In my 25 years in business and owning websites, this is the poorest service I have ever received.
94 out of 107 users found this review to be helpful!