Acenet negative review #5432 by Kristy OBrien (Kristy@d...) on 2009
Acenet got a negative review on
24275 Northwestern Highway Ste 104
Southfield , MI 48075 US
☎ Phone (947) 517-7030
📧 admin@a...Kristy OBrien ( Kristy@d... )
I purchased hosting with Acenet because of the research I performed on Hosting companies. I ended up going with Acenet because I read more pros than cons, however, my experience with Acenet was a complete nightmare.
First of all, I went through the whole signup process including the telephone verification. After waiting 24 hours, I submitted a support ticket because I hadn't received my dns info. I was told that I had failed the security test and they needed me to fax over my DL and Credit Card (Front & Back). I do not have immediate access to a fax machine therefore I just asked them to cancel my account, I would look elsewhere. They told me no problem, funds would not be captured from my credit card and my account would remain inactive until I logged in to activate it, which I never did.
I purchased hosting from a new provider the same day. Within 24 hours I logged onto my online bank and seen Acenet billed me for $9.95. I immediately submitted a support ticket and asked them why I was billed after being told funds were never captured and I wouldn't be billed unless I faxed in proof of who I was. I was told I was in the wrong department and directed to the correct department. After finding the correct department I again explained the situation and the response I received was a copy and paste job of the Terms of Service. Nice customer service eh? I again, read the terms, followed the termination link and canceled the account that was never verified by me.
After all is said and done, I'm to receive $8.95 out of $9.95 back in 5 to 7 days. I'm disappointed that I was charged to begin with and highly upset that they got to keep my money after giving me the run around.
My suggestion, if it matters.... don't use Acenet. You'll get exactly what you pay for... Cheap Hosting and Cheap Customer Service!
First of all, I went through the whole signup process including the telephone verification. After waiting 24 hours, I submitted a support ticket because I hadn't received my dns info. I was told that I had failed the security test and they needed me to fax over my DL and Credit Card (Front & Back). I do not have immediate access to a fax machine therefore I just asked them to cancel my account, I would look elsewhere. They told me no problem, funds would not be captured from my credit card and my account would remain inactive until I logged in to activate it, which I never did.
I purchased hosting from a new provider the same day. Within 24 hours I logged onto my online bank and seen Acenet billed me for $9.95. I immediately submitted a support ticket and asked them why I was billed after being told funds were never captured and I wouldn't be billed unless I faxed in proof of who I was. I was told I was in the wrong department and directed to the correct department. After finding the correct department I again explained the situation and the response I received was a copy and paste job of the Terms of Service. Nice customer service eh? I again, read the terms, followed the termination link and canceled the account that was never verified by me.
After all is said and done, I'm to receive $8.95 out of $9.95 back in 5 to 7 days. I'm disappointed that I was charged to begin with and highly upset that they got to keep my money after giving me the run around.
My suggestion, if it matters.... don't use Acenet. You'll get exactly what you pay for... Cheap Hosting and Cheap Customer Service!
81 out of 91 users found this review to be helpful!