Aabaco Small Business negative review #32304 by Maxwell Anderson
Aabaco Small Business got a negative review on
Aabaco Small Business
aabacosmallbusiness.com is inactive, but is redirected to smallbusiness.yahoo.com
701 First Avenue
Sunnyvale , CA 94089 US
☎ Phone 1-866-781-9246
📧 contact@l...aabacosmallbusiness.com is inactive, but is redirected to smallbusiness.yahoo.com
Maxwell Anderson ( -hidden- )
Aabaco poor service
Here's what happened. Aabaco Small Business (owned by Yahoo!) and I had a dispute over whether I had given them sufficient notice of closing my account. The trouble was that after I moved my business elsewhere they continued to bill me the exact same amount, which I didn't notice on my credit card statements.
I eventually reviewed the file and became aware of the problem because their accounting system generated an email to me when my credit card number changed and their next charge was rejected.
Up to that point I didn't notice their withdrawals because they stopped sending me their customary notices of upcoming charges.
They refused to communicate about the issue by email, which sucks. Dealing with them by phone was frustrating. Each call started with approximately a quarter hour of waiting on hold while they 'verified' my identity. They insisted they could record the conversation but that I was not allowed to tape record it.
Aabaco Small Business (aka Yahoo Small Business, soon to be acquired by Verizon) was still not accredited by the Better Business Bureau as of 2017/1/13, nevertheless you can get their BBB rating at www.bbb.org. My complaint entered at the BBB in December 2016 resulted in no refund.
In my experience, Yahoo! provides fairly good services, with some minor glitches. Unfortunately those glitches can remain unfixed for years. Maybe Verizon will be able to improve the technical and service culture of Aabaco Small Business / Yahoo.
Here's what happened. Aabaco Small Business (owned by Yahoo!) and I had a dispute over whether I had given them sufficient notice of closing my account. The trouble was that after I moved my business elsewhere they continued to bill me the exact same amount, which I didn't notice on my credit card statements.
I eventually reviewed the file and became aware of the problem because their accounting system generated an email to me when my credit card number changed and their next charge was rejected.
Up to that point I didn't notice their withdrawals because they stopped sending me their customary notices of upcoming charges.
They refused to communicate about the issue by email, which sucks. Dealing with them by phone was frustrating. Each call started with approximately a quarter hour of waiting on hold while they 'verified' my identity. They insisted they could record the conversation but that I was not allowed to tape record it.
Aabaco Small Business (aka Yahoo Small Business, soon to be acquired by Verizon) was still not accredited by the Better Business Bureau as of 2017/1/13, nevertheless you can get their BBB rating at www.bbb.org. My complaint entered at the BBB in December 2016 resulted in no refund.
In my experience, Yahoo! provides fairly good services, with some minor glitches. Unfortunately those glitches can remain unfixed for years. Maybe Verizon will be able to improve the technical and service culture of Aabaco Small Business / Yahoo.
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