24Shells positive review #9057 by YM (ym.ousley@s...) on Feb 2010


24Shells got a positive review on
24shells.net
24Shells
30 Knightsbridge road Suite 525
Pisctaway , NJ 08854
US
☎ Phone 1.888.384.4678
Customer review #9057
4/10
YM ( ym.ousley@s... )
Time Hosted 6 mo. to 1 year
Global rating
Features
Price / Cost
Customer Relation
Control Panel
I wanted to update my previous review because a simple request made my experience much better. If you plan to run any kind of database driven site - which is usually the point of VPS hosting, you MUST ask for an increase in the amount of memory in the PHP configuration file (which is usually set really low as a default setup for shared hosting). Note: this has little to do with physical RAM. Once I asked for an increase here, nearly all of my previous problems with uptime and timeouts were gone.

I'd also like to say that for every ticket I opened - even where it was ranting about the memory problems and letting them know how upset it made me, customer service has always been consistently good, and is why I would recommend them as a host. I've hosted with various companies who ignore you if there's a problem, especially if it's one they can't figure out right away. 24shells is not one of those companies. No matter how frustrated (not abusive - not suggesting anyone be rude) my notes were, I always got a very quick response and I do believe that there was always a sincere effort to fix problems, even if it didn't always work the first time. For simple problems, no one talks to you like you're stupid or gives you a hard time if you aren't a full on systems admin - all experiences I've had before.

If you have some prior knowledge on configuration settings, you can't do any better than 24shells for the price. And for budget VPS hosting, the customer support has been among the best I've experienced.

66 out of 73 users found this review to be helpful!

YM ( ym.ousley@s... ) review | Owen ( canaryforum@g... ) review