24Shells review #21526 by Norbert (norbertharms_chinabiz21@a...)


24Shells got a negative review on and one official response on
24shells.net
24Shells
30 Knightsbridge road Suite 525
Pisctaway , NJ 08854
US
☎ Phone 1.888.384.4678
Customer review #21526
1.5/10
Norbert ( norbertharms_chinabiz21@a... )
Time Hosted over 3 years
Global rating
Features
Price / Cost
Customer Relation
Control Panel
Looks good, feels not so good

I'd been with 24shells now for more than 3 years (up to 3 VPS) and that means certainly 2 years too long.

Trying to be a loyal and good customer, I gave them chances over chances. What bothers me most, however, is their slow response time and having to explain things a dozen times. Still, often times they wouldn't understand (or maybe just play so), but, are good in making up excuses or blaming 3rd parties. Gosh who poor is that as a professional, can't accept accountability? How many times they said they'd offer help but then, 3 or 4 weeks later and after having asked back multiple times, they just sleep it off the desk. Nice move, too and "very" pro!

Then, however, when your patience as a customer runs out and you start putting on a sharper tone, then they act like a child running to their mum asking for help, because they can't accept that the person they hit all the time, now all of a sudden hits back! Now you, yes you - customer - now you're being accused of being rude. Thanks Kevin and Tu(inappropriate word), for letting your client know who's god. But you know what, there are other gods in this universe, too, you're not the only one! ;-)

Strange, how so called "professionals" are allowed to play so stupid and and then being so arrogant that you as a client still need to accept, hug and kiss them.

I am really fed up with this arrogance and move everything out of this camp.

Friendly advise; "24shells, if you don't know or are incapable, don't pretend, say it!. If you're too lazy or don't care, just say you don't want, but never let you clients wait or blame something/somebody else. It's still your business and as your customer, quite frankly, I don't care where you get your stuff together but the moment you offer it to me, I expect you have your acts together. Come back to the real floor again, want-to be-professionals and accept responsibility or - GET OUT!

Bad for you, you lost a client and with him many more. Good for me, no headaches anymore, fast and "REAL" service now!

Morale: Stay away from the 24shells kindergarten which pretends to be a University! Simple! That's rude again, huh? ;-)
It was pleasure to serve you for over 3 years. We appreciate you taking time to post the review, but there are certain points on your review which forced us to respond.

1) In total you had 133 created support tickets on your account of that 22 support tickets were opened in last 12months. We went through all support tickets in past 12 months and at no instance has our response time exceeded 24hours, with average being 1hour response time.

2) If we look at all your responses in past 3 years you have been very kind and happy client up until the last 3 or 4 support tickets where for some reason you appeared rude and disrespectful to our team.

3) Lastly, our records show that up until october 8, 2012 you intended to renew your services in support ticket by requesting wire transfer information until your last support ticket in which we informed that we cannot serve you anymore due to constant rudeness experienced in your responses in last 3 or 4 support tickets.

We are still honoring our commitment and have given you ample time to shift your services over to another provider by November 21, 2012.

Once again thank you for your business

Marketing representative (support@24shells.net, ).

93 out of 106 users found this review to be helpful!

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