123 Reg negative review #1627 by Steve on Nov 2007

123 Reg got a negative review on

123-reg.co.uk
123 Reg
The Shipping Building, Old Vinyl Factory, 252 – 254 Blyth Road
Hayes , MIDDLESEX UB3 1HA
UK
Tel 0345 450 2310
Customer review #1627
1/10
Steve ( -no email- )
Time Hosted over 3 years
Global rating
Features
Prices / Cost
Customer Relation
Control Panel
I have used 123 for several years for domain names without fault. More recently I set up a hosting account for a client and found that when we came into problems there was no support available whatsoever. We sent them dozens of emails and sat in telephone queues for over an hour before giving up on several occasions. When we did receive replies they were brief and badly thought out, they didn't solve our problem and there was no way we were going to resolve the issue. In the end I had to transfer the domain elsewhere and pay for a new hosting package myself. The job was delayed by about two months, I was out of pocket and my client was frankly furious.

I made the mistake of trying to set up another quick hosting package with 123-reg for a client the other day and although I was billed the account was not set up at all. I know I will never get anything back from 123 so have simply moved my business elsewhere. Again I am out of pocket. I will never use 123 again.

PS. To top it off they also renewed a domain name I had with them automatically with my credit card. I neither asked for this or wanted it. I didn't even ask them to keep a record of my card details... SHOCKINGLY BAD!

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