123 Reg review

1-2-3-reg TAKE your domain away with no checking!
Owned this domain for over 2 years and registered it in the name of a customer. Even renewed it in the 12th January 2011.

19th January 2011, I find it missing from my control panel as 1-2-3-reg simply decided to GIVE that domain to my customer with NO checking from me NOR any recompense for the renewal fees. I will be raising this matter with Nominet but I am moving all my hsoting from 1-2-3-reg as they cannot be trusted.

Taking a domain off a paying customer to give it to someone else defies belief!

123-reg is very devious. If you want to cancel your auto-renewal the wording they use makes you think you are cancelling your domain names all together. When I saw this I thought ‘hang on, I don’t want this’. So I could not find out where to cancel the domain renewals and thought I will just transfer them before the domains expire. But they billed me anyway stating that I did not cancel the auto-renewal (I did not get past their devious trap, you see ...) and they refuse to refund me. I can’t even mange to delete my card details so they stop stealing my money.

There renewal process is a CON for there hosting service, I ticked the online box NOT to renew and they have taken nearly £127 from me for renewal. I have not used the hosting for over 6 months as well as no longer have a website.

We have used 123-Reg for over ten years for all of our own corporate and client domains.

Initially things were pretty stable – we did not actually have any problems to be dealt with by Support. However cver the past couple of years we have begun to encounter service issues and have had a number of occassions where we have had to deal with their “Support” (I do use this word in the loosest sense ) team…

We have now found that FOUR of our own corporate domains have not been Auto-Renewed (as they were set to.)
To cut a long story short we have today been advised that

“…The auto renewal process is not a guaranteed service that we offer. We take the payments at an unusual time therefore some banks can decline the payment from being taken. Also, at the time of auto renewals we might fail to take payment from your card. We do advise all of our customers that they need to check that there package has auto renewed to make sure they are not loosing there domains or services.”

And, [read more...]

STAY AWAY FROM 123-REG
What a shower of dunces this lot are.

We have been an affiliate for 8 years and got paid regularly until 2 years ago.

We have registered over 1000 domains with them for our clients over the years which all qualified for affiliate commission. Now they say they will not pay fees due since 2008 nor will they supply full details of all transactions.

Support tickets (lots of them) get canned replies and managers to whom we have spoken to on the telephone NEVER call back despite promising to do so.
Their Affiliate manager must be figment of their imagination.
Have spent enough money trying to talk sense to someone in the their support team without sucess.

We don't need the money (and never will). The fees may be minimal but it is the principal involved that makes me continue hounding them.
We are currently moving all domains to another provider, 50% completed already.

Once that's done we`ll move all our hosting solutions and servers to the new [read more...]

Lets see... I ordered hosting with them and it has not been added to my account. However they felt generous to take the money out of my bank account.

I have submitted hundreds of tickets to them and have had no response. I don't think they ever planned on giving me the hosting. They take the money and then never answer my tickets.

This is fraud. suing them is in order now! May be little money but there taking money and keeping our bank details!

They are absolutely CRAP. Again as a previous poster has commented - I got charged for renewals even though I had moved hosting???????????? Long calls to a premium rate number - just as a previous poster states. PLEASE - IF YOU ARE TRYING TO PROVIDE SOME KIND OF SERVICE TO YOUR CUSTOMERS - AVOID THEM - Ther are completely useless. I have to keep checking e-mails and bank statements to see if they have robbed me.

I advise to stay well clear of this hosting company.

I've been caught by their 'affiliation scheme' - recommend a customer and they'll pay commission.

Total Lies! Recommend a customer and they'll pull every excuse in the book to NOT pay commission.

Excuses:
1. They must setup account and buy package at same time. (They Did!)
2. You cant buy package for your own use and get commission. (I wasn't!)
3. Commissions added automatically. (They're not!)

Support:
My first query / complaint about this started early in Feb.
Cant get to speak to anyone, support queries get closed when they're not answered.
Answers dont even address the questions....The support staff dont read the questions before picking a standard answer to reply with.

Results:
As it happens they've only suceeded in making me take every opportunity to put people off purchasing from 123-reg.
I've informed them of my decision to move my hosting account and they've just ignored it - they simply dont [read more...]

I signed up for the free 30 day trial and once I had built my website I then bought the Ecommerce Package One. To cut a long story short I am 2 weeks into my package and am still not online. The support is so useless and I cannot get a simple answer. They have now closed my ticket without solving it. I am calling them to cancel and demand a refund! AAAAHHHH! Do not use this company. They will drive you insane!

Avoid the terrible hosting company '123-reg.co.uk' . If you bought hosting from them years ago, they will keep your debit card details (without permission) and take money out of your account willy nilly. The only way to cancel these automatic 'payments' (theft!) is to call them on a premium rate number.

I called them last week to cancel an old hosting package and was on hold for half an hour on their premium rate number before I hung up. Never got to speak to anyone.

Then I used their support site (a misnomer if ever there was one) to tell them I couldn't get through by phone to cancel and that I expressly forbid them to take money out of my account the following week. They replied, asking if I was sure, then closed the line of communication. So I got in touch again, telling them 'cancel the hosting, do not take money from my account and I do not give permission for you to hold my card details and never have'.

So guess what they did? They took £70 from my bank account today! [read more...]

i was charged twice for a domain name, still trying to get refund
no answer,
was disconnected on purpose,
i heard the manager say, just cut him off

dont buy from this website

I wish I had done more research before signing up with these people. All the templates are sheit and when trying to get some support it gets even worse. Their answer to any problem seemed to be to purchase more of their products. I do not think so!

I'm moving to another provider!

123-Reg.co.uk are the worst hosting compnay I've ever had the misfortune to waste money with. Its a nightmare to negotiate the support or set up simple email addys, I've had a simple one line index,html on my web site which has worked since signing up and the support are f**king useless.
IF you ever get a CV from anyone whos worked at 123-reg BIN it, these chaps are useless.
Business with 123-reg is like sliding down razor blades.

Total rubbish. 123-reg is an amateur at webhosting and absolutely NO support. It is impossible to contact them.
Stay away from these amateurs.

AVOID 123 REG LIKE THE PLAGUE

They are thiefs introducing an auto renew setup without ensuring proper notice and obtaining acknowledgment. It must contravene the law and good practice.

123 reg sucks, the only great thing is that the prices arn't a crazy rip off. The worst thing is that there are no support phone lines for any country, all i want to do is speak to a human! Its rubbish don't even bother trying 123 reg, honestly.

Unbelievably poor company, avoid like your life depended on it.

I have been supid enough to stay with this company for just over a year whilst starting a new business. They have caused moor sleepless nights than anything else.

Multiple faults with emails, website dissapearing, completely useless support who just close your questions despite them being unresolved. Misinformation from staff, the list goes on and on and on.

They really are the worst company I have ever encountered, I would give them less than 1 star if I could.

Instead of endlessly searching FAQ's, I would like to speak to a human. But, suprise, suprise, no contact number, or one that is EXTREAMLY hard to find.
I would rather pay more and recieve customer service, that pay less for a "work it out yourself" or search our articles.
All I can say is "what a wast of time."

Absolute nightmare from start to finish. Registered wrong domain names. Cancelled a domain name which never happened. Used their webhosting which is impossible to use and has no support whatsoever.

Have now had to resort to a friend to host my website and indeed will NEVER use 123 reg again. Waste of time, money and business. Contact and customer support is absolutely useless.

Concur with the majority of all the comments. Avoid like the plague.
I'm probably £700 out of pocket because I bought a dedicated server package
from them that I expected I would have full control over. No such thing.
I cannot install the software that I need and the server is useless to me.

very bad service, havent had a reply in 5 days

I have been trying to contact 123-reg for 3 months to sort out one of my Email addresses.

I called their call center after numerous attempts through the control panel (which was useless) and waited 40 mins (remember - I'm being charged 10p per minute to listen to music while I wait). Eventually I get through and subsequently I am told I will be contacted.

This never happened.

After sending about 100 messages through the control panel, I finally get told its because I have set up my DNS record incorrectly. This is of great interest to me as I have never touched the DNS records.

Either way, you will have to be plain stupid to use 123-reg to do anything for you.

Utter rubbish.

(I still haven't resolved the issue).

Whilst Grumpy's initial sentiments are shared by myself and many other long-suffering customers of 123-reg, I don't think the final comments belong in a rational debate.

Although I regard myself as being pretty thick-skinned, I find Grumpy's final "death wish" comments extremely unpleasant and offensive. Whoever runs this review board should remove the post as it represents the ravings of a sick individual.

Phil

This company is an accident waiting to happen to YOU. They are the most technically incompetent, unsupportive, unhelpful shower of pooh ever to make an appearance in the web hosting business.

Being able to run a DNS server is basic to hosting, and this is clearly beyond them. May they all die of cancer. Slowly and painfully.

I have used 123 for several years for domain names without fault. More recently I set up a hosting account for a client and found that when we came into problems there was no support available whatsoever. We sent them dozens of emails and sat in telephone queues for over an hour before giving up on several occasions. When we did receive replies they were brief and badly thought out, they didn't solve our problem and there was no way we were going to resolve the issue. In the end I had to transfer the domain elsewhere and pay for a new hosting package myself. The job was delayed by about two months, I was out of pocket and my client was frankly furious.

I made the mistake of trying to set up another quick hosting package with 123-reg for a client the other day and although I was billed the account was not set up at all. I know I will never get anything back from 123 so have simply moved my business elsewhere. Again I am out of pocket. I will never use 123 again.

PS. To top it [read more...]

If you are a long time user of 123reg and are now dissatisfied with them in the recent years, check this out.

http://blogs.cnet.com/8301-13505_1-9819551-16.html#comments

http://www.tamba2.org.uk/T2/2006/02/24/123-reg-bunch-of-muppets/

Yet another problem.

Now I find that one of my sites has vanished altogether from google. I decided to investigate. I find that I can't create a sitemap for ANY of my sites, & the googlebot spider simulator can't see any of the sites at all.

No wonder they're all disappearing off the search engines.

Worst of all the "123 support" (now THERE's a good joke) doesn't work - click it & the page doesn't exist. I've had a bout 3 more major problems since my last post (see below), including the websites not showing if you typed in the URL (pretty fundamental, eh?) & they haven't answered or resolved ANY of them.

So thats it. I'm swapping the lot to Daily.co.uk, I've started tonight. I spoke to Daily & it was like a breath of fresh air - real people who CARE & who know what they're talking about.

The worst service I have ever used in my life. They have no staff.

I have read most of the reviews and I really can identify with so many of them if not all of them !!!! On the recommendation of one of the chaps below I have moved my domains from 123 and others over to Daily.co.uk. I didnt realise that this company was in fact founded by all the founders, managers and developers who had brought to us 123reg and webfusion.

I had a long conversation with the guys there and got the scope that they all left when things went downhill after the sale to pipex and set up in competition. It's like coming back home to people who know what they are talking about. There products are similar to 123 but appear to have a higher spec. Definitely an improvement on the control panel. I also got this online drive thing for free with my domain transfers. Wasn't too sure what to do with it but that got me playing with it nad its fab product. I can store my files online securely and can share part of the drive with different people. I am really pleased

I have been using 123reg.co.uk for years for .co.uk domain registration, I've never used them for hosting as I require dedicated servers with root access which although they advertise dedicated hosting when I enquired I was told they are 'virtual dedicated servers' with no root access.

Anyway, for domain registration I have found them OK until now, I have 2 domains that are due to expire in November so yesturday I went to renew them. I paid a total of £13.58 for two domains to be renewed for 2 years. When I then checked the domains in the control panel they still showed as being due to expire in November 2007, ie had not been renewed. I double checked my bank to confirm the payment went through and it had.

I then checked my 'account activity' which showed only one invoice which was for just one domain renewal at £6.79 and clearly stated it had been paid. I then found the 08712309525 telephone and gave them a call. The kid on the other end of the phone called me a lier, stating [read more...]

123reg was really good in the early days but ever since this pipex telcom guys bought it out and fired all the people i use to deal and also not invest in updating the systems we've been plagued by nothing but trouble - billing mistakes, domains not registering, email system falling on its face often, and the most annoying of all - unable to reach anyone by phone (30mins once on a premium line!) or having no answers to support emails for weeks on end. They may be the biggest but definitely the bean counters at pipex have messed up a relatively good set up.

So i did what had to be done, move the domains ! I have spread my domains and hosting to other providers like 1and1, UK2.net, Names.co.uk, Daily.co.uk and UK reg. Interestingly, i found out that Daily.co.uk is actually formed by all the former staff of 123reg before the pipex takeover. So far so good - they actually answer the phone and emails promptly and its good to be speaking to some of the staff i use to deal with several [read more...]

I think it's vital that every customer removes their credit card details and opts to pay "manually" when renewals come up.

I did this a long time ago, whilst I was frantically moving all hosting elsewhere. Some of my domains are still registered with 123-reg, but I wouldn't trust this lot as far as I could chuck a grand piano.

I've been with 123 for some years & never had a problem - until now!

The thing that has really p'd me off, is that when you host a site with them, or even it seems just register a site, they *give* you 10 *free* pop3 mailboxes per site. No biggie, I don't use them, so have never paid any attention to them.

However, this week I got money debited from my account for 15 thats FIFTEEN pop3 mailboxes renewed at £9.96 each plus VAT - a total of £175!!! I have another EIGHTY FIVE of these bl**dy boxes that they *gave* me, & I can't get rid of them.

Now, apart from the fact that they *gave* these to me for *free*, and apart from the fact that I don't want or use them, & apart from the fact that I can't seem to cancel them, do they SERIOUSLY expect me to *give* them over £1000 per year for NOTHING!!

This is a serious RIP OFF - they've never done this before, its something new that they're up to, but they won't be seeing another penny of my money or my business ever again if they [read more...]

Fine if you want a cheap hosting company. That is until something goes wrong and you have to contact their customer support which is very poor. You currently have to pay 10p a minute and once you call you are often told it'll be over a 20 minute wait on hold until you speak to an advisor so that's £2 of your money gone before you speak to anyone if you can get through.

By the way their contact page used to have a contact phone number to speak to someone but now it looks like they've now redirected their contact page links to go to the 123-support site where the only way you can contact someone is with an email form and from past experience they take about 2 weeks to reply to those messages. And then it's usually a standard question about your problem, so send off another reply, wait another length of time you get the idea. So as long as you aren't running a business and don't have anything urgent on your sites then you might be okay.

I'm guessing they've done this to try and [read more...]

I used this company to set up a simple website. I had 324 templates to choose from so initially it was simple. Then i started to run into some problems and tried using the support section. The customer support is totally crap. Every answer i received was a generic answer designed to help no one. The reply tab disappeared once they answered my question which left me no options to reply. They offered me an incentive of 50 quid from microsoft ad centre which i accepted, but, not only did i have to pay further money to register, i received no credit!!!

I wish i had seen these reviews before i bought my package. There has to be far easier options out there!

123-Reg and Pipex - What a company!!

We are part of a large UK University and have used 123-Reg and the parent company Pipex, both for domain registeration and web hosting for a range of university projects. For a particular project, we used the Site Builder Package, and this has performed generally fine over the past two years or so. It's 'idiot guide' to website design is user friendly and simple, if not limited, but offers busy people easy access to website design and hosting.

However, over the past several months, 123-Reg Pipex have 'lost' or 'corrupted' data, which has resulted in an older version of our website being shown, despite much time and effort having being spent on an updated version. The current website is showing a version seven months out of date. This is TOTALLY UNACCEPTABLE. We understand some customers have lost websites altogether, due to incompetence by 123-Reg Pipex.

Additionally, if one wants to move between the 'old' site builder packages, and the [read more...]

I have had problems with their new package for over a year but go nowhere. They are a total waste of time and should be reported. I wrote emailed and rung without any reply or help.

DO NOT USE THEM 1111111111111111111

These guys suck, they advertise products without fully describing limitations which confuses people into buying the wrong items and then it takes hours on the phone to contact support only to have them refund all the wrong things until you have an even more incompatible combination. You are lucky if they even email you the correct passwords for your hosting accounts.

AVOID THIS COMPANY!

Have been using 123 for years with great results up until recently. Support used to be a bit pricey but you got gd support. Service has gone down hill since Pipex taking them over, am sure the call staff are students on half term. Have seen them run other companys into the ground, had to move isp due to these jokers last year trashing f2s. Support has gone dia, no reply's to emails, ALL services thaey offer are now flaky. Control panel has failed more lately than ever. Were moving 250 domains away from them due to pipex staining this once glorious run company.

AVOID

i have been using instant site for around 5 months and i find it great. its a peace of pisss to use my site is always up and never once go down. i have loads of content on it and it loads up fine. i have email forwarding that works a dream i also have instant traffic which as given me the highest listing in google week in week out. yer the email support when i needed it when i first started was crap but if you pay the call charge ive never waited more then 4 mins and have alway got the answer to my prob. its a tad expensive but you get the ease of use for that. all i ask them is to add some more templates for me to use. overall rating 7 out of 10. dont understand what all the fuss is about. check it out www.seananthony.co.uk

Agree with all the recent posters here.

I used their SiteBuilder to build and host my business web site and it ranks as one of the worst business mistakes I have ever made.

The service is so bad they can only be trying to run it down with a view to getting rid of clients contracted to services they no longer wish to supply.

They don't answer the phone . If you do happen to get through you get cut off.

If you manage to speak to someone who promises to phone you back they don't.

They should be avoided at all costs.

A year or so ago I wrote to their head office asking for compensation in respect of lost business as a result of their failure to keep my business web site up and running - they never even bothered to reply.

This month my site has been down again for at least 5 days so far.

In 30 years in business I have not come accross worse service

They have managed to lose my domains, they have vanished from my control panel and despite sending four emails in the past two days still no reponse. Sounds like a job for Watchdog, there’s so many people experiencing problems with this company a bit of media exposure may give them a bit of a kick. Ok so they are cheap, but they are still committed to providing a service.

Avoid at all costs, they are nothing but a complete headache. They don't answer their phones, don't respond to emails, the only thing they are good at is taking your money.

looks like i'm not alone then!!
i am very very new to web design and hosting - i've learned some basic and medium stuff very quickly. but thanks to my experience with 123 its become very frustrating.
all i need to do is set up a form on my site, something simple that e-mails me the results... i have read the patheitc help screens, i have had a go - recieved errors, i e-mailed support and got a very confusing response (but at least i got a response) i had another go and got no where fast so re e-mailed and explaining that the support pages weren't helping - what did i get back a pasted response with the entire support page!!!
this is wasting my time and its losing money for the person i am doing it for... is there anyone here with the experience in this that can help me please????
Jamie

I have one domain still hosted with these people, and when that expires I'll let it go. Day after day after day I get "Outlook is unable to connect to your incoming server" when I check for emails. Thankfully it's not an email address me or any of my known friends and associates use anymore, but I suppose there's a chance some old friend might try to contact me through it.

How many people are actually losing business because of this apalling service? Not just emails, what about web form enquiries? Are they all disappearing into the ether?

I've put 5 for Price and Control Panel, but I suppose they should both be 1? Not much point having something cheap or having a simple control panel if the service doesn't work.

Has the magazine that made them "Number 1" made any retractions or statements about getting it horribly wrong?

123-reg - absolutely awful company.

Leave well alone.

I registered with 123-reg with 2 .com names yesterday, but found out today it was against so trademark rubbish, so as worried as i was i tried to call them to cancel my orders.
I ended up waiting for hours before my mobile battery ran out, so i had no choice but to send them a e-mail, of which to my suprise they replied after only 4 hours, and told me i'll be refunded. But some how i still have the domains in my account???
Well hopefully the problem will be solved, and thinking about how much my phone bill will be.
All in all avoid this company the customer service is totally rubbish

Been with this company for just under a year, when I first joined July 2006 I could get thro on the telephone and the staff were helpfull in answering queries and problem solving, however yesterday the 6th of June at 9.0am I was foolish enough to purchase another instantsite builder and another domain name, cost £32, built the site in 1 hour and published it as I believed to the internet, 28 hours later and 4 unanswered phone calls (your told "There is a waiting time of over 25 minutes", which turns out to be over 1 Hour before you are cut off) when I try to see my uploaded website all I get is the 123-reg holding page, when I tried to obtain an online form from the support page I was told that my email address was not valid as someone else was using it, I've had the same email address for over 7 years, I understand that this company has been took over by Pipex Comms which explains why the service is so bad, this companies shares have plumeted on the AIM stock market over the last [read more...]

Control panel works OK, but if anything goes wrong, don't expect help. I've been on hold for over an hour at 10p per minute, no danger of any response though. I'll be moving all my, and my clients, domains. Any suggestions of a good registrar welcome.

Why not all get together and issue Pipex with a law suite?

Avoid 123 reg. I have been with them for eight years (never perfect - but okay )
but the service is now absolutely appalling. No replies to emails. After 8 days of no response. I called pipex customer services. I was assured my case would be escalated and taken to a supervisor.
Four days later - nothing.
I am moving all of my accounts which I am sure will not be without problems ( time, money hassle)
Do not be tempted by cheap domains. They do not have the business structure to run this operation and they really do not care. An absolute disgrace. I thought I'd be safer using a UK company. HA what a joke.

AVOID AVOID AVOID AVOID AVOID!!!

What has happened to reg-123? I have registered domains with them for 5 years but they have gone into serious 'Don't give a sh*t about customers' mode. I bought domains from them recently yet my (different) host can only see some of them. Will they answer queries about this by email? Will they f*ck. Will they answer the phone? I waited over 60 minutes, then got cut off. What do you do when one of these companies does this? Who can you complain to?

Reg-123 are a disgrace. Lousy service. No support.

AVOID AVOID AVOID AVOID AVOID!!!

Beyond a joke. I have posted the full tedious story over at avoid123-reg. A client lost her website and emails for a month because they failed to transfer the domain name properly. Consequently it was stuck in limbo with no way of access or retrieval.

The support seems to be designed to drive one mad. If you keep things simple they won't understand and return stock answers. If you try to describe everything in detail they just won't read it. Eventually they will turn rude and sarcastic.

I was at the point of considering paying a personal visit to their offices with a baseball bat when Trading Standards came through and miraculously everything was sorted in one afternoon.

The problem is Pipex. It is surely no coincidence that I have also lost time, money and hair because of WebFusion and now Toucan. And I am far from alone.

Do not use any company that is owned by this evil entity, and ensure to get a sworn oath from any nice small business you may be considering dealing [read more...]

123-reg failed to renew 3 .com domains - I emailed them to inform them - but they do not answer emails - so I phoned to complain.

I have just spent 65 minutes on the telephone waiting for technical support -
THEN THEY CUT ME OFF

£6.50 that cost me - for nothing

AVOID 123-REG LIKE THE PLAGUE

Wish i had read this site first!
I have been with easyspace for two years. Easyspace were trying to charge me £30 to renew my .co.uk and i got annoyed about this because they were charging new customers £9.50 for the same privellege. I contacted them and they assured me it would be changed but it wasnt and i just wanted it sorted so after paying £15 to get each of my two domains moved across to 123 i thought ok now it should be all sorted.
Up to then 123 were replying to my emails pretty quickly. As soon as it was transfered and i had emailed them to notify them of this the emails stopped coming. I had already had the problem of their system not accepting my credit card and no pending transfers being shown on their computer. I tried calling a few times and like it is stated here no one picks up. I have sent them a final email in the hope i can cancel the transfer if it hasnt been conducted and asked my old hosting company if i can move back to them!
They are a waste of time [read more...]

I agree whatever you do - do not sign up with123-reg. They are absolutely dreadful.
It's fine if you never use your domain name. God help you if you want anything changed.
Support is non - existent. - pnone lines jammed. the control panel does not work.
An absolute shameful disgrace. I am furious at them for wasting my time- god knows how I get out of this mess and transfer somewhere else smoothly.

Complete waste of time. No support for their shocking services. You will only end up with a huge phone bill, and boiling blood. I absolutely hate 123-reg.co.uk , they are simply the worst company I have ever dealt with !!

Since I registered my new ezine I have been unable to get 123-reg to generate the promised single page Instant site. It says it has but it hasn't. Queries get automatically answered, and closed, with the same automated irrelevant answer, regardless of the question. So I set up the site somewhere else and web forwarded to it from 123-reg. Now the web forwarding isn't working either. What a shower.

I have been with them for over 5 years and have had no problems, all my emails reach me and hosting has been good. I am located in Europe and have good access with help desk and online administration.............................Since Pipex took over this has all changed for the worse, my business has suffered and this week I have been travelling and have not been able to access my pops. as a result I missed a train and flight because I could not produce the booking references. I am now 4 days with out mail. can no longer access the help number from overseas and the online systems no longer allows email web access. basically, I am stuck up the XX ally with out any means to get help. my new web .mobi address also took 2 months to organise as the system reject all my credit cards and the help desk does not respond to emails. So if you are reading 123reg or pipex. you are the worst and I hope you go down for this poor service. Next email is to ofcom, but then I can not get to my email to [read more...]

Absolute crap! Worst I have ever experienced. The customer support staff are as useful as my fat cat. I can not express my hatred for 123-reg enough, and the fact that I must have spent approx 50 pound trying to contact their support monkeys, makes things a lot better. AVOID AVOID AVOID !!!!!!!!!!! You have been warned!!

I have 24 domains registered with them and a reseller account with their sister company Webfusion. They have both been taken over by Pipex and from a reasonable company they have turned into compltly frustrating rubbish. Has anyone tried to forward email or get an email on a domain rejected..(If you get loads of spam it is very useful).

Then follow their instructions and it does not work, contact them and they promise they will send a response to your email box, they don't they post it on the site wilthout telling you. But what they post is the set of instructions you have already used that DON'T EFFING WORK!!! THen you don't hear from them again. Their CEO is Mike Reid and I am going to find out his home address so he can read my complaints and I should copy the whole of this page over his effing breakfast.

I used to get a response from customer service with 24 hours and now under Pipex, days later NOTHING!

This company is absolutely awful, do not use, unless you want non existent customer service. They do not respond to support emails generated from their own site, and charge 10p oer minute for calls, no matter what time of the day you ring, you end up queuing for over an hour before giving up

Do not use, low cost means low service in this case

I use the basic hosting package, and can't wait to migrate to another hosting company - 123Reg are the worst company I have ever dealt with.

Thankfully, my other 2 websites have since been hosted elsewhere.

The 123Reg control panel is better than most, but when problems occur (and they frequently do), or you need to contact some one then forget it.

Their customer support is non-existant and I have had to threaten them with going to Trading Standards in order to get a response from them.

My advice: Avoid 123Reg like the plague. They may be cheap, but as a result you end up just buying trouble. Spend an extra £5 and host elsewhere.

123Reg will happily take your money and fail to deliver.

BEYOND ABYSMAL!

As has been stated, do not respond to emails and actually ROB YOUR MONEY. They billed me twice for a domain which did not register properly and will not reply to any emails. I rang their customer "support" but was on hold for AN HOUR AND A HALF before finally hanging up.

Absolutely disgraceful.

I have recently purchased a domain name and pro hosting package to set up a web shop with pipex 123-reg. I cant launch the web shop as it doesnt allow you to enter a quantity available for each product listed. its absolutely useless unless this can be done. Customer support does not respond to my emails and you just get put on hold forever on their support phoneline at 10p per minute. they take a years subscription upfront for this rubbish service. I wish I hadnt bothered subscribing its a complete waste of money. If only I had found these comments sooner, I wouldnt have subscribed.

Absolute shit: we've been with 123reg for years and experienced nothing but 100% good service UNTIL the Pipex take-over - it's been downhill from there on in, domains not registering, .EU domains being 'quarantined' going up and down like tarts knickers with no reason, domains suddenly going offline despite the fact that all DNS services are hosted away from them.

And there customer *ahem* "service" is appalling - they don't respond to e-mail, EVER, forcing you to call their incompetent customer service reps who are surly and rude at 10p per minute - and of course this number (no matter what time of day, or day of the week you call) is ALWAYS 'inundated with an unusually high volume of calls', which they tell you could lead to a wait of 25 minutes - which is always more like 50 minutes before you finally get through to one of the jerks at their customer service centre.

They clearly have no idea what is going on with their services, and more over don't give a shit about you as a [read more...]

Absolutely dreadful customer service - absolutely no response to emails and don't even bother trying to speak to one of the morons via phone. I've also had the experience of others here of having outstanding calls being wiped without any trace or resolution.

Worst of all is the pop email service. I've a customer who's mail works OK until 9AM. From then until 5.30/6PM it's a lucky day if popping the boxes every 30 minutes pulls mail more than twice - plenty of errors though. And I know it's not his system as trying to telnet directly to the 123 pohost box gives the same woeful response during the same times.

Another cusomer bought a 12 month pop box for £12 and it never, ever worked. In the end, no point in chasing a resolution as it's not just worth it for £12 - of course, if everyone takes this attitude it's a nice way to make easy money. For that experience alone I go with other people's views here that this bunch are crooks.

Cheap registration is OK (in my experience) if [read more...]

I have lots of domain names that i have with 123-reg etc. I renewed a .eu name and guess what it didnt appear on my list of domain names.

I didnt want to loose it at any cost so i spent three days phoning 123-reg.

Finally, on the third day after waiting for 30min i got through and spoke to a rep caled Ray.

I was told that the domain name had been paid for but it was in quarentine and i shall have ful access to it within 24hrs.

What the fuck ! do you think i have time to waste waiting 30 mins for you to answer my phone call Ray...?
123-reg are very clever, they reduce the cost of the calls from 50p to 10 p and make u wait for a long time. So at the end of the day they are still making lots of money from you call.

The total length of waiting time i had to wait for was 30 mins and the total time i spent talking to Ray was 2mins !

They are fucking scammers. Seriously, if anyone is looking for a domain name company i would never ever suggest they use 123-reg. they [read more...]

I have recently registered a domain name with 123 and foolish decided to host with them also. The control panel is terrible to navigate and use and nothing seems to work. I can't send or receive emails via my registerd/hosted domain, use webmail and as for gettingt hem to respond to emails and sort the problem, well it has been a month and no sucess.

I called acouple of days ago and was told that there was a 25 min waiting time, it was a local rate number at the time but i hung up. I have sent 3 emails since and no response and just looked up the number to call again and it is now 10p per minute.

Where can you complain to?,

Useless is not a useless enough word to describe how useless 123-Reg really are.

Like most large British companies their staff is made up of incompetent management who are using the company as legalised theft and stroppy so called Customer Support representitives who hate the customers and regard you as nothing more than an obstacle between themselves and their wage packet.

For 6 MONTHS 123-Reg has failed to answer any of my e-mails and as they have only recently lowered their 50 pence a minute line to 10 pence a minute I finally thought it was worth calling.

25 minutes I'm on hold for!!! I timed it.

Then a Customer Service representitive comes on the line. At first I'm fairly businesslike as I want the problems I'm having with my control panel sorted out. So when she finally sorts it out in her condescending manner, I mention this site to her and how there is about a hundred angry customers after their blood. I ask them why they don't answer e-mails. She [read more...]

Glad I found this site, was on hold for 48 minutes 3 times with the 123-reg tech support and then gave up. They have a new support site but it took them 10 days to answer one question and when they didn't actually answer the question I took to phoning them but to no avail yet. They seemed fine a couple of years ago but I'll warn everyone to steer clear now ! Does anyone know how easy it'd be for me to move 3 .co.uk sites from them to another webhost, is there a transfer cost or anything like that? Sorry for all the questions but does anyone know a reliable one they can recommend ? Thank you

I have been using 123-reg for about 5 years. Until recently i have had no problems at all.

They now have a fancy new website and a new support system and all of a sudden things have gone wrong.

I registered a domain with them that they havent actually registered, i paid to transfer in a .com which is no longer appearing in my pending list or in the list of my domains and now they have just changed their policy on IPS tags - i am trying to add a domain to my CP but only to be told i must use the 123-reg tag. Fair enough but i have ALWAYS used HOSTEUROPE tag. My domain is now lost somewhere in the ether!

Getting a response out of their support is impossible.

I have been waiting for a response to my support requests for about 3 weeks and nothing. Its simply pathetic.

I have around 200 domains with them and i am now looking for a new provider to look after them for me. I have simply had enough.

Unless they turn their support around and fix the problems within the CP, i [read more...]

I have been with 123-reg for just over three years now and like many of you have stated, until you have a problem, the service is fine.
I have about forty domain names with them and attempted to transfer two .com's to them in November of last year. They charged me the £11.74 each for the pleasure of seeing the two domain names in the 'pending transfer' screen and it failed on three occasions. I was allowed to retry at no extra cost, but today I look at my control panel to check the status, they've updated their transfers interface and my two domains have disappeared. No refund, no transfer, no clue as to what they have done.
This is just the tip of the iceberg. For fear of ranting too much, they took payment for purchase of a .co.uk domain in February which never appeared in my control panel, sending 5 emails at three weekly intervals (for fear of having my question ignored if I pestered too much) asking for a refund resulted in no response and no refund.
Then WebUser announced [read more...]

I am sitting on the phone trying to get through to 123 reg. I have only been waiting for 62 mins so far so i am sure this is quite within their telephone response time...i can therefore type this review knowing with certainty that the longer i sit here on this phone, the more money those greedy bastards at 123 reg make from me. I had better get to the point before i throw my computer out of my window in utter disgust. The more the recorded voice tells me she will answer my call as quickly as possible, the more my blood boils. Thanks 123 reg for my first hypertensive crisis of 2007. Will i grow old and die before they answer or will someone come and take me out of my house because i cant afford the phone bill? The reason im calling you may ask....i stupidly thought it would be a great idea to set up a website for business and guess what it doesnt work!...at all

Having been satisfied with them for many years it seems that their support has now totally disappeared. I've been trying to contact them for over 2 weeks now on email and telephone and got no response from either. I've now decided to move all my accounts with them to another more reliable provider and sadly won't use them again.

123-reg - not long for this world, surely?

I notice, yet again, that 123-reg email servers are playing up (not that their Help page mentions this).

I have now moved the majority of my own and my clients' sites, so I sleep a lot easier at night.

It was back in December when I was promised that "things would be sorted" in the New Year. Well, it ain't happened, and I don't suppose it ever will!

Don't touch this lot with a barge pole. Their service is appalling, and as for "support" - just read the reviews here.

I sincerely hope that anyone looking to buy domains, and even worse hosting, find this page before they commit.

I wonder what Nominet make of all this? Sure, we can all transfer hosting esewhere, but my main worry is what happens to our domains that are registered with these bozos when they finally go down the pan (as they surely must do)?

Phil

I cannot believe that I was so stupid to buy a domain name and site builder package from 123. Domina name ok, but site builder does not work on my site. I have tried 4 times to get some answers by email and guess what...no reply. tried the phone....guess what....They dont pick the phone up!!! how Crap is that.....they soon took the money and DO NOT deliver the goods. How this site won an award, I do not know. All I can say is, if you are thinking of joining 123, think very carefully! After nearly a month....No site but still cost me £32.00 for a service I cant use.

We have registered domain names with 123. Two years ago we moved two web sites to their basic hosting package. It wasn't until recently when problems with a bulletin board on our site kept being damaged that we found out out just what their customer service was like or lack of it as the case maybe.

Despite numerous emails I'm still waiting to this day for a reply.

At the the begining of February I moved both sites to IXhosting where the facilities are much more for your money and their customer service has been excellent. The only correspondence i have had with 123, is them telling me my hosting packages are up for renewal. Shame that i've already made my decision.

123 have payed the price for poor customer service

having been with 123-reg for many years - and been happy to recommend them, I now find myself in the same position as many here - having renewed and paid for a web address - I find it no longer redirect to the website and is actually available for purchase!

Email, and on site contact forms get no response - must be time to vote with my feet, have contacted my VISA company and instigated a refund on failing to supply goods and will re-purchase said address with another company.

What on earth has gone wrong with them?

A warning to anyone about to deal with Pipex/123-REG Don't - run whilst there's still chance!!!

I joined 123 reg in January and set up one of their instant sites. Week after week I have had one problem or another...

...their server is down
...the e-mail system does not work
...no notifiaction of orders placed on my site
...my control panel will not open
...'critical error, have removed site' displays
...'error, contact webhost' displayed
...my site is off for a couple of days

The list goes on and on and on...

Today I had had enough! I rang them up, told them I had had enough and explained why. The technical guy had a look at my site, saw what I was talking about and agreed that the site was not suitable to use for a small business or anybody wanting to sell anything.

Strange really, because you can add your Paypal account to the shopping cart?!

Anyway, they agreed to refund all my money, being that the site is difficult to use.
They suggested I got in touch with their sister company Webfusion for an alternative hosting option. So, I checked their reviews, [read more...]

I have found 123-reg offer a very good control panel for managing domains/hosting (I am a basic user of this), however they are seriously letting themselves down by their customer support.

I bought several domains last year with the 123-reg basic hosting package. Have had numerous delays getting support.

Firstly emails went missing when their mail server went down which took them a while to fix so I had to get another email address to use. Seems to be working okay again now so okay fair enough, from experience any hosting company I've been involved with has had problems from time to time.

Then I emailed them with a domain question and it took a couple weeks to get a reply which I think is too long for support.

Now a customer has informed me that a Perl script which runs my contact form on my site has stopped working (I haven't changed it in the last couple of months). I don't know how long it's been like that so I might have lost business sales because of it.

I called [read more...]

This will be short. They took my money and didnt deliver. Their pop boxes are full of spam and they go down almost daily. I contacted the police because as far as I am concerned they stole my money off me.
Terrible company.

I am with (what I can see as) the general masses on this one. I have had problems in even getting any kind of response from them at all.

As a result - the monthey spent (over £100.00) in just registering the Domain and obtaining hosting has been totally wasted.

I cannot call them as they are only open 9 to 5 (and no weekends) - I cannot get to a phone as I have no access to the premium line that they force me to use. They have not answered any of my help requests.

I agree that something needs to be done. This feels like a total rip off

Ther instructions are unclear and do not assist at all. I have joined several web forums to seek outside assistance and have been told time and time again that I should be asking for my money back.

Anyone know which Ombudsman would be best to refer/complain to?

where do i start? basic hosting + domain for a co.uk domain.

First, they auto renewed a domain and hosting i did not want. The 123-reg renewal notices do not say you have to take direct action to 'allow domains to expire'. They do however ask you to take direct action if you WANT to renew. I presumed i needed do nothing and so i just left them. Next minute they took payment (my details are stored) and auto renewed both hosting and domain.

I complained the process isnt clear, they argued it IS clear and pointed me to the t&c's. They refused a refund. Basically saying its my responsibility to make myself aware of the processes.

I was annoyed at the attitude but after some thought, I decided to re-use the domain and hosting and set about building the new content. I emailed 123-reg and told them i would be re-using it. Putting it down to experience. They could have had it nipped in the bud here, but no...

...They took down the site. I received an email saying the domain name [read more...]

The support from them is utter crap.
Have been trying to renew my e-mail defence that they supply as an extra to hteir POP mail boxes.
It expired on Feb 14, I had no e-mail warning me it was about to expire, their site says I have nothing that needs renewing, and no one at support or admin, or heldesk, or services or accounts ever reply to e-mails sent. Not even a reply from the support page.
It is now the 3rd March, and after 10 or more e-mails still not had a reply from them.

Will be going else where in future, they are crap

My 123-reg instant site experience is simply one of nightmares. The instant site just doesn't work properly. I have had an Instant site account (pro) for over six months and it is becoming worse each time I log in. It takes over a minute to go from one page to another when I need to edit, Information is lost when a page preveiw is requested (make sure you save any info before you try a preveiw), it doesn't allow me to use bold to standard text plus a host of other problems. A very anoying trait is the small ammount of info allowed on a page, which uses up the 500 allocated pages rather quickly. I am now in the process of transfering to another provider. My advice is stay away from Instant Site.

Having got my URL and free one page site from 123 I decided to upgrade to their Instant Site. Putting info etc into this was ok but then trying to publish is a problem. The new instant site won't publish and it's still showing my free one pager. I've emailed 123 support twice and not had any response. I begrudge having to pay 60p per minute to phone their helpline and there are no other phone numbers you can use. All in all it's awful. While I'm at it - how can some of these magazines give them awards when there are obviously a lot of unhappy customers?!

My experience parallels Nick King's (6 Feb 2007). I signed up on Thursday morning (8th Feb) for 3 Domains and Instantsite and had similar issues as Nick - Published Site obliterated by someone's search drop down rendering the site useless and no access to the Edit page in Sitebuilder to even attempt to change it. If this was on a PC, an AC reboot would be the first step, but there isn't even a means of deleting all and starting again. Two emails to support have resulted in no reply (having read previous inputs - my expectations ar obviously too high).
Has anyone taken this to Trading Standards? I see 123's performance as the best definition of "not fit for purpose" I've seen during a very long engineering career.
Thankfully, I kept one domain variant in reserve. This will be going to 1&1 and I will point the 3 123 domains at that site

Signed up for the InstantSite [simple website template tool] service on Friday. That's a bit of fun. Fiddled around with it for a couple of days. Nothing heroic, just choosing a template and seeing what's available. It broke on Sunday for no obvious reason. I can't get into it any more. I can't design my site. The site is in a preliminary barely-started state, it is published on the internet and I can't get in to complete the wretched thing. What a mess. Imagine my delight.

Since then 2 days of sending increasingly frustrated emails through their "support" page. No action. No reply. No contact at all.

Googling for "123-reg s**t" gave 1680 results and this page was the top of the list. I see I am not receiving special treatment from our good friends at 123-reg. I only wish I'd found this page before I bought anything from them.

Its seems I should have read this site before getting my 'Web Hosting Service' from these guys.
I have had domain names from 123 for for about 5years and after hosting my own webpage on a .mac account I decided to do a better job. So I purchased theirwebhosting and payed near on £50 for the year.

As i got all my details sent through I saw my 'ftp' address was rather long winded. I didn't want to give out a complicated address to my clients. It worked out to be 'ftp://myname1-8654856@hosting6.123-reg.co.uk:21' which i had no way of knowing.

I emailed 123 to see how I could fix this,as I needed it be similar to 'ftp://myname.co.uk '(Any other ftp account I access is like this). My e.mail also questioned why my 'Point Domain at Website' was still ref my old temp page I had hosted elsewhere!!

The reply I got was very basic-

'Hi

Unfortunately you cant change the username for an account.

Best Wishes,
Daniel'

I had no choice but to ring the premium rate line a [read more...]

I've used 123-reg for many years, with little or no problems - indeed, I actually recommended them to many of my clients. However, last week, I attempted to purchase about 30 domains, totally £250. The site hung, billed my solo card 4 times, sent me one invoice, and didn't register the domains. Oddly, they refunded 2 of the payments, but I'm still £250 down, and the domains haven't been registered. Customer services doesn't exist - completely un-contactable. They ignore all e-mail correspondance, and the phone number doesn't appear to work - oh, and it's premium rate. Total tosh. I'm now looking at alternatives to move my 200+ domains away from 123-reg. Be warned - great until you have a problem, then you can kiss anything sensible goodbye.

Well,

I said "Watch this space" after having a rare pleasant experience when I actually talked to someone at 123-reg.

Sorry, Colin at 123-reg, but it appears that things have NOT improved, despite your plans to the contrary.

Emails are not coming through again. Yes, I've contacted "support" (but who knows when they'll reply, if at all), but the 123-reg site still says 123-reg are not experiencing any problems currently. Looking at recent additions to this review page, it seems other folks are still experiencing problems too.

I've started moving stuff to www.lunarpages.com in the USA (even though I'm based in the UK). Toll free 24/7 'phone support and email requests answered promptly - the sort of service we simply don't get from 123-reg.

Phil

I have read the reviews that everyone have left and thought I might add a comment about the worst place in the world to buy anything from.

We have a contact with plus.net for broadband, e-mail and domains names. its a good little deal very fast on the support, some times they go down, but there support is great they tell you everything that’s gone wrong on a stats page.

I made a site for someone using streamline.net everything worked fine domain name, ftp and emails. One year on it takes about an hour to download two files from there ftp site.

Anyway we are talking about reg-123
I brought the name for a contract job so I need access all day. When I first loged on I thought my internet was not working the control panel on there is so slow it timeout most of the time. Email setup support is bad but there do work. I can not access my FTP at all, I have tried 4 different apps dreamwever, SmartFTP Client 2.0, AceFTP 3 and something else. I can not ping the server [read more...]

They are without doubt the most USELESS company I have ever had the misfortune to deal with. There is no such thing as Customer service at 123-reg!
I have had numerous problems including a domain name that I owned being un usable for months due to their incompetence!.They even Lied to me on more than one occassion that transfers were in progress. They should take 24-48 hours but 2 months later.......nothing!
They also managed to put my domains in other peoples control panels.
Do yourself a favour DON'T USE THEM! It may look appealing but as soon as something goes wrong (AND IT WILL!) You will get ZERO support and that's if they respond at all!

I have recently set up my website with 123-reg instant site, and am trying to work out how to set up advertising on the site, because I seem to only be able to work in the middle of the page, i.e., the text area. I have tried contacting 123-reg by e-mail to ask their advice, but as with others, no response yet. If anyone knows could they contact me on viro-bag@hotmail.co.uk. (My site is viro-bag.co.uk if you wish to see what I'm talking about)
If there are any tools that I have maybe missed, maybe you could tell me.
Thank you.
From a concerned user.

I am getting a little concerned that I have maybe bought a lemon

Just found out that email wasn't working but don't know for how long, judging by the rest of the comments here it could have been for sometime! Don't have a high volume of traffic, so it came as a bit of a surprise!! Luckily somebody bothered to phone me when they received a bounce back, permanent error - or I might never have known.

I have used 123 reg for quite a while and have always been happy with them... but this email cockup is unacceptable... somebody from 123reg might have alerted us to the problem

I only use their domain registration and then set DNS to my servers, but contacting their customer services is impossible.

If you purchase a domain watcher there is no control in the control panel to set it up.
When contacting their customer services by email they never reply until about 2 weeks later, always claiming that they have had a high number of emails.

Most problems I contact them about would be very important or time critical (domain nearly expired etc). so end up having to contact their 090 premium rate 50p a minute line.

What a con, feels like they keep us waiting for email response and so we then HAVE to phone the premium rate line.

Will be changing soon to ukreg but not uk2 as they are worse.

I got a domain www.bracknellreelclub.org.uk from them over a year ago and that was fine I had it pointing to a subdirectory of my own domain.

However on 28th Nov 2006 I purchased a hosting for it from 123-reg. It was obvious from the start that there was some problem with the setup as the control panel gave a system error when I tried to access the file store. Also I didn't get the email saying what I should do for ftp access. They did send me the email with the name and password after a few days but did nothing about the problems. I tried doing FTP and it rejected the username and password.

I sent various emails and filled forms on their site and after two weeks I got an automated email saying I should say 123-Pending on the subject line and they might then look at the problem.

I sent more emails and filled forms now asking for my money back. After 4 weeks I got a reply from a human being saying he had tried accessing my website and it worked - did I still want a refund? [read more...]

I know ive hosted with them less than a month but i thought id give 123-reg a go seeing as i had a new website to get up and running for a local business and they were in the middle of their winter sale where domains were half price. So i went ahead and got a domain name and hosting with them which included 10+ POP emails whereas normally with my usual host 1 costs a tenner a year.

the domain showed as registered and i could ftp my files within the hour, however, after 48 hours after pointing the domain at the hosting within the control panel, still nothing.
Gave it another 24 hours, nothing.
emailed "support", which was on the 18th December, and got the reply today 30th December!! I know its christmas etc but come on! Easily emailed me back within 10 minutes for petes sake.

Currently now also having problems with my pop emails which were working after setup 4 days ago and have now gone awry.

Ill never use nor recommend this lot again, except for people to stay away!

I think it all went horribly wrong when Pipex bought 123-reg.

It seems to me the whole email system at 123-reg is failing horribly. I use rob@xxx.co.uk as my admin contact for 3 domains parked at 123-reg. My auntie uses 123-reg to host a seperate website, and any emails I send her from the above email address gets bounced EVEN THOUGH 123-reg use that email address to administer my account with them and send me notifications and updates, etc. They claim the email address does not pass their filters and checks. WTF?

Support has for sure gone bad. I contacted 123-reg via the webform to get a resolution to the above problem, reply came 3 weeks later. The answer was of no use. I emailed them again last week to close my account (after migrating all my domains to Heart Internet). Maybe the reply will come.

I fear the curse of the Hoff is at play here.

An update ...

I believe 123-reg have deserved criticism over the last few months. I thought it only right, therefore, that I mention the service I've had over the last 24 hours ...

Yesterday (following numerous emails, a letter and a fax), I had two 'phone calls from Colin at 123-reg. I had stated in my various communications to 123-reg that I was "willing to hang in there" if there was a light at the end of the tunnel, and 123-reg could promise a return to the way things were.

Colin seemed enthusiastic about the future for 123-reg, and even replied within 5 minutes of a support request today.

Colin was extremely helpful, so I'm keeping my fingers crossed that things are improving. Only time will tell of course, but I am grateful there is someone at 123-reg who seems to care. Let's hope he gets a good team around him and we can indeed return to "the good old days".

Watch this space ...

Phil

I have had various plans with 123 reg over the last few years.

Until this year, support was great - a sensible reply to emails often within the hour. Nowadays, you're lucky if you even get an acknowledgement within a few days. On the few occassions you do (eventually) get a reply, it's likely to be useless (e.g. "Have you checked out FAQs" - YES I HAVE, YOU MADE ME DECLARE THAT BEFORE I COULD USE YOUR WEB FORM!)

The recent farce over their email servers was made more infuriating by their automated replies to questions, and these merely pointed to their "Support" page - this page didn't help, and invariably said little more than "We're working on it". None of my questions have been answered, and I still don't know how many emails or enquiries through my web site form have been lost. Incidentally, I still get loads of spam, so what improvements they've made I don't know. They even had the nerve, with one of their automated replies, to say "Why not upgrade to Webfusion as there [read more...]

It made me laugh (or cry - not sure which) when I saw that 123-Reg had been voted the best web hosting company on webuser.co.uk. How did this happen?

The reason I ask is that I have had no end of trouble with their (non-existant) support over the past month or two.

First they withdraw services from their hosting package that I have paid for without any consultation or notice.

Then, I encounter problems where I cannot upload changes to my website.

I sent many emails to their website and even resorted to a paper letter (remember them?) and they have not even had the courtesy to reply. I run a website that generates 90% of its orders at Christmas and I need to be able to update my website on almost a daily basis. I have not been able to update for a month.

When I did an internet search on 123-Reg today. I found many, many adverse comments about them, so I am going to move my hosting in the New Year when orders die down.

Has anyone else had problems with them? I work [read more...]

I too have had fantastic service from reg-123 up until about 2 weeks ago when we started to notice e-mails disappearing. I wouldn't be so bad if it were all the e-mails going missing as we would switch to our backup solution, however we've now got a situation where some are bouncing back, some are being delivered up to 16 hours late and others are just vanishing (no bounceback, no delivery... nothing).

It's a real shame that they've so poorly implemented this new spam-filter as I will personally be moving all my domains to a new provider as soon as possible and recommending to all my IT colleagues to do the same.

Even the Hoff can't save them from this mess.

Have used 123-reg for over 5 years for domain name registration and email forwarding, and until last week have had no problems at all. We depend on the email forwarding service they provide us for 25 different domain names. They have just decided to reject incoming emails from dsl accounts. I wasn't given a choice in the matter which is unacceptable as almost all my clients use commercial dsl services so can no longer email me. I have had no success with their support staff and in the last 2 days have only got through to the 50p/min support line once.

They are extremely cheap for domain name registration but are completely unable to provide even the most basic level of support. If you are a business or are hoping to get an acceptable level of support then avoid them, otherwise you'll get what you pay for.

Have basic domains and a simple hosting package. They are primarily used for web forwarding and also hosting one website, and for email forwarding. All of which they have done adequately (If not brilliantly) for the last few years.

My major dig is that they recently decided to do something about the level of spam passing through their mail servers. A grand idea, but a big step and one which should be thoroughly tested first. Instead, it would appear that they unleashed their new system, untested, onto their users and were then surprised when it fell over.

The result? I have known missing emails from over a week ago. The first note of a problem appeared on their support site on thursday. An email to them to provide additional information on the problem and to ask some questions that were not answered on the support site received a reply quoting the site verbatim and suggesting that I check the page for updates.

A series of new posts on the site offered ways of getting email [read more...]

VERY VERY BAD Services for 123-Reg.co.uk.
Almost RUBBISH Services.

I use their dedicated server services.

1. Oct 19, I sent some enquiries to this company. they replied me one weeks later.
2. Oct 20 I signed in your web, and place one order int the same day.
3. Oct 23, they replied my order and said my server would be ready in 15 mins . and they charged to my credit card that time.
4. Oct 25, another guy reply my compain wit my order said he will prepar my server shortly.
5. Oct 28, your guy finally prepare my servers. But Never give me my server's remote desktop's acct even i ask so. Not all people use dedicatd server to host website. I cannot use this server at all.you charge me in Oct 23, now it is Oct 29th, I still cannot use the server.

Now it is Nov 29, 2006. I still cannot use my server. and all of them seems disappear.

Rubbish services. Shit company.

WORST company in the world over 100 emails sent in 5 weeks and no reply, one one ever answers the phone either!

if anyone ever gets through id be bloody impressed...

i want my money back after spending it on the S**T company.

PLEASE don't waste yuor money with thic company. When you pay peanuts I supose you should expect to get served by a bunch of monkeys. One of the problems was with their email defence (which has a very poor control panel), they sent me an email with a link to a user guide, this link was not recognised so I emailed 123 to get the correct link, a week later I got a reply asking where I had got this link from, replied that it was from them..... guess what no reply yet. The only time I have received a prompt reply was when I sent about 20 fairly offensive emails to them calling them a bunch of W*****S, they replied that it was not helpful to abuse the staff!!!

123-Reg Warning

This is a heads up warning to all of you that are considering committing yourself to any sort of dealings with 123-reg.

My saga started in March 2006, is still ongoing as of 22 October 2006 and is completely unresolved.

Unwittingly, in March 2006, I called on the services of 123-reg to pre-register many .eu domains on my behalf. In April 2006 I was informed that the majority of my chosen domains were unsuccessful and I would be getting a refund. I was disappointed with the failures but at least I knew I would be getting my money returned.

On 28 April 2006 I received many automated emails from 123-reg informing me that I could set up a credit account for the refunds and that this credit could be used to purchase any of the 123-reg services. I decided to take up this offer as I intended to purchase more domains, InstantSite Pro and web hosting packages.

Many weeks elapsed without any sign of the refund. Scores of emails later, 123-reg eventually [read more...]

Similar to others really - started off ok at the beginning of the year but last couple of months have had several weekends where my site is unavailable. Since nobody is around there anyway on weekends you are stuffed - luckily I still have a w2k server around and can take over but of course there are delays whilst the dns change propogates.
Customer service - no chance
Email response - in your dreams.
Am on Starter Pro - well meant to be but its not working for my site still..

Avoid like the plage far as I am concerned. Currently shifting to Strato in Germany

Reseller for company since inception. Very sorry to all clients. Cheap no. Cheerful no. Started well with great intentions. Taken over multiple times. 123 does not talk to Pipex. Pipex does not talk to GX/GXN/Webfusion. Utter mess. Myserverworld control panel does not work, not only slow and overloaded, but functionality on account updating/cancelling is non existant. Don't run any cgi scripts. Server ballancing sucks. Functionality changes at their whim. Overcharged and under supported. Don't go there till they have sorted out their act. If you don't think its true... try their support number.

PS. it costs 50p a minute.

I am on the starter plus package.
Website has gone 404, cannot upload files from the 123-Reg control panel, cannot FTP to upload files. Tried the fault 'contact us' form and got no response.
Tried phoning the 0900 50p/minute number and after 5 minutes was told they ould not find the problem. Had one email to say problem had been referred to the tier 2 support team! Still 404.
I don't know if it is the Pipex buyout but service has gone right down hill in the past year. I am now well and truly Pi**ed HOFF and will be Knight Riding my way to another ISP.

123-reg have lost it!

They are denying me my affiliate commission now, and say that "I may get it soon".... I am going to transfer away from them...., there is somethign wrong in that company....something big thats wrong with management I reckon.

Yep, I get no respnse to emails, and they said that "I may get my commission soon!"

:-|

I purchased a dedicated server from these crookes last month. It took 4 days to setup, not 15 minutes. Once it was online it only took 4 days for a fault to arise that prevented me logging in. Emails were ignored, and so I was forced to ring their 50pence per minute helpline. Everything was back up and running in a couple of hours. It was a reasonable service at that point I thought.
I resisted putting anything on the server for a week as I wanted to ensure it was reliable. Seemed ok so I started putting sites on.
A week later the server went offline completely. After no less than 15 phone calls at an average of 10 minutes per call over the course of 2 weeks I found out that they had simply cancelled it as it breached their terms and conditions (which it actually didn't, all I was running was a couple of gaming sites !). They refused to tell me which terms and conditions I had alledgedly broken.
I transferred all of my domains away from these robbing idiots and have [read more...]

I've had nothing but problems with this company.

I signed up for 123-reg's basic web hosting package and the server they placed my site on had a major problem. Every 15 minutes the server would be offline for 2 minutes. Another issue was the sytem clock was 10 minutes slow. I notified 123-reg with approximately a dozen emails, supports notes etc to various addresses but it was over a month before I got a response which hinted at even looking at the server. All they had done was fix the system clock. - Still offline every 15 minutes. This was not the only period it was offline sometimes it was down for several hours at a time and transfer rates often reached no more than 5KB/s. Needless to say, I moved the site away from 123-reg.

After sending several more emails, and waiting several more months for a response regarding a refund. I was told that there was no service license agreement and no guarantees were given for hosting.

AVOID like the plague.

I kept a log of [read more...]

I registered for starter package but ended up being charged for the starter plus. They don't appear to offer full email facilities, only forwarding. I have sent 3 emails 2 faxes and 1 letter of complaint and received no replies to any of them.

123-Reg has steadily gone from bad to worse over the past few months.
The service is now so unreliable I will be taking my site, and those of at least a dozen of my customers away from 123-reg to another ISP.

Websites hosted with them are extremely slow to respond, and on many occasions become totally unavailable altogether.

Despite many many emails to their support, there is no reply - apart from a generic email they send out (several days after your complaint) stating that they are innundated with calls, and if your problem is not resolved to email them back.

The only time I did get an immediate answer was at 2am with one of their support staff.

I would not recommend hosting your domains with them.

I ordered one of their dedicated servers. They told me it would be up in 15 mins. I waited and then thought sod it, i'll go with another webhosting company.
So I rang 123-reg up on their 50p/min support line and asked them to cancel it and refund the money as I had not recieved the service.
They told me that that would be fine but they would have to get a manager to call me back.
I waited.....and waited....and waited, nobody called.
I sent them several emails, to which they responded to none. I phoned pipex, they told me they couldn't help.
3 weeks after that, I recieved an email from them saying that the server had been activated to which I replied that I had cancelled it and that I was still awaiting a refund.
I sent numerous emails after that, about 1 a day, no response as yet except for a couple of auto responders.
Now, I am nearly 2 months on from the initial order of the server, i still havent got my money back.
What should I do about this?

Btw, if anyone wants good [read more...]

123-REG have gone downhill significantly over the last year, I don't know if this is due to the buy out by PIPEX recently.

Domain Hosting seems fine if everything works first time but should you have the slightest problem then you can forget any support, They just DONT answer emails!

We are still trying to get them to sort out a problem that happened 10 weeks ago, we have sent at least 40 emails, a couple of faxes, phone calls and finally a letter of complaint to their senior management. AA has been ignored and to this date we still do not have the problem sorted out.

It wouldn't be so bad if they actually responded to an email.

If you had asked me a year ago then I would have recommended 123-REG but now we are in the process of transferring our many domains with them to another company.

I can not recommend this company to anyone

Bweware of these cowboys. Six weeks ago ordered a host of .co.uk domains. They took the money and have not registered any of the sites. They ignore all e mails. Support costs 50p per minute and still you cannot get through. I am having to take legal action against them to recover the money paid for services not delivered.

All - 123 reg web forwarded , pipex dedicated .net and Unix etc.


They're o.k - much better than some (Ahem - BISCIT, Easily....).

Only real problem i've had involves their 123 reg web forwarding and call staff not admitting the problem for several days - even though they balently knew about it as they had thousands of sites affected.

I concur with the prevailing views of others on this page.. I cannot believe how these guys have gone downhill in the past couple of years. They never respond to emails before five days have elapsed...their "email defence" mechanism - cost £9.99 - is still not working although I purchased it three weeks ago - none of my five emails on the subject were answered...They failed to alert me properly when my webhosting package was up for renewal (one email in early Feb - package expired mid April..) as a result of which the site went down. I know they have a specific issue with not alerting people properly because one of their senior tech people told me so yesterday...hence "an unprecedented number of contacts to our customer support teams"...Leave well alone.

123-rg.

Do not waste your hard earned money on such a bunch of losers.
My site is still down today as i speak after 4 days of trying to contact them.

They are simply not worth your time for hosting with them if anything goes wrong!

I've used their basic plan, all was ok until i needed some assistance, I have not been able to upload changes to site. They are rubbish rubbish rubbish, i've emailed at least 5 times and don't even get an answer, they don't care about their customers. do not sign up with this company.

I have used 123-reg for hostnames and used their web forwarding for a few years now with not problems, their control panel is fairly basic but easy to use even for the unskilled!

On an annoying side their email forwarding is not very secure, I have been forwarding to an email address that is not used anywhere only from 123-reg and I get spam on that address and from that address so it means some one has hacked them to get this email address as it is NOWhere else but on their email forwarding configuration pages!!!!!

But just wait till something goes wrong and you have to contact support, You can email them but you will NEVER get an acknowledgement of their receipt of your email or any action to fix problems. The only option is to ring their 0900 number at 50pence per minute! What a rip off, especially as they keep you hanging on the line asking irrelivant questions.