123 Reg negative review #1137 by Luke Pollard on May 2007

123 Reg got a negative review on
123 Reg
5th Floor, The Shipping Building, Old Vinyl Factory, 252 – 254 B
Hayes UB3 1HA
Phone 0345 450 2310
Customer review #1137
Luke Pollard ( -no email- )
Time Hosted over 3 years
Global rating
Price / Cost
Customer Relation
Control Panel
I have been using 123-reg for about 5 years. Until recently i have had no problems at all.

They now have a fancy new website and a new support system and all of a sudden things have gone wrong.

I registered a domain with them that they havent actually registered, i paid to transfer in a .com which is no longer appearing in my pending list or in the list of my domains and now they have just changed their policy on IPS tags - i am trying to add a domain to my CP but only to be told i must use the 123-reg tag. Fair enough but i have ALWAYS used HOSTEUROPE tag. My domain is now lost somewhere in the ether!

Getting a response out of their support is impossible.

I have been waiting for a response to my support requests for about 3 weeks and nothing. Its simply pathetic.

I have around 200 domains with them and i am now looking for a new provider to look after them for me. I have simply had enough.

Unless they turn their support around and fix the problems within the CP, i would avoid this company at all costs.

91 out of 175 users found this review to be helpful!