Telepoint.bg Review 2026. Is telepoint.bg good or bad on providing Data Center services?

📄 Editorial Review

(3*) 🔧 Services: Data Center Own datacenter
Telepoint is a Bulgarian data center operator that has grown from a single facility in Sofia into a regional colocation hub with three Tier 3 carrier-neutral data centers in Sofia and Montana. Over more than a decade they have developed from the initial technical design in 2007 to onboarding customers from 2009 onwards, serving a wide range of telecom, cloud, content and enterprise clients.

The company focuses on infrastructure services, not classic shared web hosting. Telepoint operates more than 9,000 m² of colocation space across its three sites (Sofia Center, Sofia East and Montana), with raised floors, customizable cages and suites, and diverse cabling paths. Sofia Center is located in the heart of the capital on a major crossroads for Bulgarian and international networks, Sofia East is the largest facility situated between Sofia Airport and Megapark, and the Montana data center provides an out-of-capital disaster recovery location.

Core services are built around colocation in multiple form factors: from single rack units in shared racks through full racks to private cages and dedicated suites. Power delivery is flexible, with fair power usage billing and the possibility to scale capacity as needed. Because the facilities are carrier-neutral, customers can choose their preferred network providers and build highly redundant designs inside the same campus.

Around the colocation core, Telepoint offers a broad set of adjacent data center services:

• Cross-connects to a large ecosystem of networks, including numerous international and Tier 1 carriers, plus many local and regional ISPs and business customers.
• In-house cabling, where engineers pre-lay fiber and copper within the facilities following customer specifications.
• Hands and Eyes (remote hands) services for routine tasks such as power cycling, cable checks, swapping modules and basic physical troubleshooting, available 24x7.
• Satellite signal rental, with access to beams across the EMEA region without customers having to deploy their own satellite dishes.

Telepoint also works as an infrastructure partner, not just a landlord: they provide disaster recovery solutions, Tier 1 connectivity services, IT project management and technical consulting. The intention is to help customers design resilient architectures rather than simply rent space and power.

From a compliance perspective, Telepoint operates under ISO 9001:2015 for quality management, ISO/IEC 27001:2022 for information security, and PCI DSS 4.0 for physical security and processes. This mix of technical depth, connectivity ecosystem and formal certifications places them firmly in the serious colocation and telecom-infrastructure segment rather than the low-cost hosting market.
The public site is available in English and Bulgarian, which suits a local operator working closely with international carriers and regional enterprises. Their mirror infrastructure for open-source projects further underlines that they are deeply integrated into the wider internet ecosystem, not just serving a narrow corporate niche.

💰 Price & Cost

Telepoint follows a typical enterprise colocation model: pricing is custom and quote-based, rather than published as a retail price list.

🏢 Data Center

The data center layer is where Telepoint is strongest. All three facilities share a common design philosophy: Tier 3+ carrier-neutral colocation with heavy emphasis on power, cooling and connectivity redundancy.

Key infrastructure characteristics include:

• Space: more than 9,000 m² of combined colocation space with 60 cm raised floors, offering shared racks, lockable cabinets, cages and private suites. Diverse cable entrances and physically separate paths are used for all cabling into the buildings.
• Power: three independent 10 kV power feeds from three different substations, Telepoint’s own distribution substation, and multiple diesel generator groups providing several megawatts of backup power. There are independent (N+1) UPS groups for AC and DC power and a large pool of UPS batteries.
• Cooling: industrial-grade HPAC units, N+1 cooling for every colocation room, energy-efficient free-cooling designs, redundant humidity control and remote monitoring. The environment is dimensioned for high power densities per rack, suitable for modern hardware.
• Fire protection: FM-200 and IG-55 gas suppression, VESDA early smoke detection, sensors both above and below the raised floor and fireproof doors isolating colocation rooms.
• Monitoring and security: a central BMS monitors all critical systems, supported by extensive CCTV coverage, strong access control mechanisms, visitor logging, lockable cabinets and cages, and on-site security personnel.

For the Sofia East facility, Telepoint publishes explicit SLA metrics: a power-availability guarantee around 99.997% on single power feeds and 99.99999% on redundant A+B feeds, alongside tight environmental SLAs for temperature and humidity, 24x7 access and rapid response times. They present Sofia East as having a perfect service track record with 100% availability so far.

Connectivity is a major selling point. Telepoint’s sites are positioned close to Sofia’s main cable collectors and provide two independent duct entrances, dedicated Meet-Me Rooms and separate A/B overhead cable trays. The presence of many international and Tier 1 carriers plus a large number of local and regional ISPs gives customers a very dense connectivity ecosystem, supporting complex multi-homed designs and peering setups.

Overall, the infrastructure profile matches what experienced engineers expect from a Tier 3 colocation provider: multiple power feeds, N+1 redundancy across critical systems, high power density, mature cooling, serious fire protection and tightly managed operations.

✍️ Customer Support

Telepoint operates its own Monitoring and Support Center (MSC), which works 24x7x365. This team is made up of technicians, engineers, network and system administrators and security specialists who monitor the facilities and assist customers with operational tasks.

Support is accessible through several channels:

• A Network Operations Center (NOC) reachable via a dedicated email address, supported by a detailed troubleshooting guide that explains what information to gather before escalation (traceroutes, port status, error counters, MTR tests and similar diagnostics).
• Multiple 24/7 phone numbers for the Sofia Center and Sofia East MSCs, which are particularly useful for urgent incidents and coordinating on-site work.
• Separate lines and email addresses for sales and billing, which helps keep commercial and administrative discussions organized.

🎯 Conclusion

Telepoint has established itself as a carrier-neutral colocation specialist in Bulgaria. With three data centers in Sofia and Montana, it offers a strong mix of central-city connectivity, airport-adjacent scale and out-of-capital disaster recovery capacity. Technical underpinnings such as triple-redundant power feeds, N+1 cooling, robust fire protection, dense carrier presence and mature monitoring processes align with expectations for Tier 3+ facilities and are backed by ISO and PCI certifications.
Key strengths include:

• A focused portfolio built around colocation, cross-connects, remote hands and connectivity solutions, without dilution into low-end shared hosting.
• Tier 3+ design with strong power and cooling redundancy and published SLAs, particularly for the flagship Sofia East facility.
• A rich connectivity ecosystem with numerous Tier 1 carriers and local ISPs inside the data centers.
• A 24x7 MSC/NOC and a highly technical self-support guide tailored to network professionals.
• Bilingual presence (Bulgarian/English) and a business model tuned to international carriers and enterprises.

There are also some limitations to consider. Telepoint does not offer off-the-shelf shared hosting or managed server packages, so it is best suited to carriers, ISPs, hosting providers and larger enterprises rather than very small businesses looking for simple web hosting. Pricing and commercial terms are not visible online and must be obtained from sales, which is normal for the segment but can slow initial comparison for smaller prospects. All facilities are located in Bulgaria, so customers needing multi-country or intercontinental footprints will still need additional providers or a broader global partner strategy.

For organizations looking for a serious Eastern European colocation partner—especially those who value dense connectivity in Sofia, high-quality power and cooling, and a technically mature operations culture—Telepoint is a strong candidate. It is less suitable as a one-click hosting provider, but as backbone infrastructure it offers a solid mix of engineering depth, stability and neutrality.

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