Cleura Review 2025. Is cleura.com good or bad on providing Cloud services?

📄 Editorial Review

🔃 Cleura is part of Iver Group
(3*) 🔧 Services: Cloud
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⇔ Redirected domains: citycloud.com
Cleura is a European cloud infrastructure provider focused on data sovereignty, open standards, and regulatory compliance. They operate three deployment models—Public Cloud, Compliant Cloud, and Private Cloud—all built on OpenStack and run entirely within Europe. The offering targets regulated industries (public sector, healthcare, finance), enterprises with continuity requirements, and teams that prefer open, portable IaaS over hyperscaler lock-in. As part of Iver, the company positions itself as "The European Cloud," emphasizing EU jurisdiction, security certifications, and transparent operations.

The Public Cloud is a pay-as-you-go OpenStack environment for building and automating typical workloads: virtual machines, block/object storage, snapshots and disaster recovery, networking (VPCs, routers, floating IPs), load balancers (Octavia), site-to-site VPN, security groups, and recently a managed DNSaaS for zone/record management via API/CLI. It’s designed for developers and SMB/enterprise projects that want full automation (API/CLI/IaC) and a European footprint.

The Compliant Cloud is aimed at organizations with elevated regulatory and continuity demands. It is delivered from the Stockholm area with three separate availability zones (each in a different data center) interconnected by redundant, low-latency fiber. Architecture choices (locked private cages, KVM virtualization, hardened operations) and operational controls support high continuity, EU data residency, and stricter change/security processes.

The Private Cloud model provides a turnkey OpenStack environment for customers who need a dedicated cloud under their control while keeping Cleura’s operations and expertise. Around these cores, Cleura offers Managed Services (e.g., Managed OpenShift, Managed Database), Professional Services (architecture, migrations, hands-on enablement), and Cloud Training via Cleura Cloud Academy.
Cleura’s governance/compliance posture is a central part of their proposition: ISO 9001, ISO 14001, and ISO 27001:2022 certifications; trust-center documentation on processes; and a published list of regions and subprocessors. The website and console (Cleura Cloud Management Portal, CCMP) are available in English and Swedish.

💰 Price & Cost

Pricing follows a straightforward, pay-as-you-go model. Allocated CPU, RAM, and storage are metered by the second, calculated hourly, and billed monthly, with all prices shown excluding VAT. Network egress and selected platform features are itemized, and software licenses (e.g., Microsoft Windows Server, SQL Server Standard/Enterprise) are available as optional hourly add-ons. Public Cloud usage can qualify for automatic volume discounts (tiers up to 25%) when paired with an active support plan.

For specialized assistance, Professional Services are available at published hourly rates by skill tier. Cleura accepts payment cards for cloud billing (noted in the onboarding flow), and the company page lists SEK/EUR/USD IBAN/BIC details, indicating support for invoicing/bank transfer.
No explicit money-back guarantee is advertised.

🏢 Data Center

Cleura publishes its regions and services with an explicit EU-residency stance. Current regions include Karlskrona (KNA1) and Stockholm (STO2) in Sweden and Frankfurt (FRA1) in Germany. Compliant Cloud is delivered from the Stockholm region with three availability zones; each AZ resides in a separate data center with isolated power, networking, and connectivity, interconnected by redundant high-bandwidth, low-latency links.

Cleura selects data center partners with strict physical access controls and ISO 27001 certification; for Compliant Cloud, facilities also meet Sweden’s MSB Protection Class 3 guidelines, and Cleura’s hardware is kept in locked private cages.
Uptime/availability: Cleura states service SLAs of 99.90%–99.99%, depending on deployment model and terms.

✍️ Customer Support

Cleura’s Customer Service handles pre-sales, general service inquiries, and non-critical bug reports with a typical response within 24 hours during business hours (Mon–Fri, 08:00–17:00 CET). Technical troubleshooting and SLA-backed response times are available through paid Support Plans (Business/Professional/Enterprise). Self-help resources include documentation, tutorials, and a public service-status page.

🔨 Control Panel

Cloud resources are managed through the Cleura Cloud Management Portal (CCMP), with full automation available via OpenStack APIs, CLI, and Infrastructure-as-Code tooling. Networking, compute, storage, Kubernetes clusters, and new DNSaaS can be provisioned programmatically; identity and access use fine-grained roles and project scoping to isolate teams and environments.

🎯 Conclusion

Cleura stands out for European data sovereignty and compliance, pairing an open-source OpenStack stack with clear regional boundaries and certifications. The portfolio covers flexible Public Cloud, a hardened multi-AZ Compliant Cloud for regulated use cases, and Private Cloud for dedicated needs—augmented by managed platforms, professional services, and training.

Pricing is transparent and metered with published license add-ons and volume discounts. The main caveats: there is no advertised money-back guarantee, and the product focus is IaaS (not shared web hosting or managed CMS hosting). For organizations that must keep data under EU control and value OpenStack portability with strong compliance primitives, Cleura is a credible, well-documented option.

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