ScaleMatrix Colocation Services, $ (on request) on Colocation

Colocation Services has been added on Dec 16, 2020

📌 Dedicated IPs :	0
💳 Payment Methods :	Credit / Debit / Prepaid Cards
✍️ Support Options :	EmailHelp DeskPhone / Toll-Free
🌏 Server Locations :	United States
⚑ Targeting :	US

See also initial Colocation Services plan location on their website!

📜 Plan description

📄 Editorial Review

ScaleMatrix (est. 2011) is a U.S. hybrid service provider that blends colocation, cloud, connectivity, and managed services under one roof. They position their platform for organizations that need modern infrastructure without giving up tight environmental controls, hands-on support, and security-first design.

Data Centers & Colocation (DDC Platform)

The centerpiece is their Dynamic Density Control (DDC) cabinet system, which marries high power density (up to 52 kW per rack) with integrated cooling, airflow, and power management. Instead of forcing clients to redesign hardware layouts around facility limits, the DDC approach lets them deploy nearly any hardware mix at virtually any density while maintaining thermal stability and extending equipment life. The result is colocation that behaves more like a scalable resource pool—rapid turn-up, no premium for higher-density cabinets, and predictable environmental support.

Locations & Expansion

Production sites include:

• San Diego, CA (US-WEST 01) – headquarters and innovation hub, with colocation, cloud, and BC/DR services.
• Dallas, TX (US-SOUTH 01) – centrally positioned and outside the flood plain, useful for coast-to-coast reach.
• Jacksonville, FL (US-SOUTH 02) – positioned for firms advancing AI and data-heavy use cases across regional industries.
• Charlotte, NC (US-EAST 01) – targeted at analytics, HPC, IoT, and 5G workloads.

They also advertise "rapid deploy" sites (e.g., Baltimore, Chicago, Kansas City, Boston, Oklahoma City, Allentown) that can be activated within 60–180 days for edge or regional capacity.

Security & Compliance

Physical controls include gated perimeters, continuous surveillance, cabinet-level biometrics, two-factor access, and 24/7 armed presence. On the network side, they emphasize DDoS mitigation, anti-malware scanning, next-generation firewalls, and IDS/IPS. The design targets clients in regulated or audit-heavy sectors, with policies and processes built to meet demanding compliance baselines.

Network & Connectivity

Their backbone aggregates seven Tier-1 carriers with diverse paths and strategic peering at each data center. Traffic benefits from route optimization across a national footprint, aiming for low latency and steady throughput. The pitch is simple: high availability, consistent responsiveness, and bandwidth policies that accommodate growth without surprises.

Managed Services & Operations

Remote hands and the Matrix TotalCare™ model extend on-site engineering into a white-glove service. Support is U.S.-based and always on (phone, email, and portal). They stress a "no nickel-and-diming" mindset for courtesy assistance and empower staff to resolve issues without excessive escalation, which can shorten time-to-resolution for day-to-day tasks.

Cloud Services (ScaleCloud)

ScaleCloud is built for choice. Clients mix and match:

• Hardware tiers:
  • Enterprise (latest-gen, high-clock Intel® Xeon® Platinum with a two-year refresh cycle) for AI/HPC and mission-critical work.
  • Premier (balanced performance/value, transitioned from Enterprise at refresh).
  • Business (cost-optimized hardware for steady, budget-conscious workloads).
• Support levels: Bronze, Gold, Platinum, and Platinum Plus+, ranging from self-directed operations to full 24/7 hands-on management with bundled monitoring, backup, and DDoS/AV allowances.
• Billing models: Hourly (elastic, test/dev), Burstable (committed base with headroom), or Contract (lowest effective rate with annual commitment).

The platform’s draw is control—hardware transparency, clear SLAs per support tier, and the ability to move workloads without re-architecting.

Who Benefits

• High-density and AI/HPC teams that need cabinet-level power and thermal stability without redesigning infrastructure.
• Enterprises in regulated industries seeking embedded physical and digital security controls, plus audit-ready operational practices.
• Multi-site operators that want national carrier diversity and rapid edge capacity.
• Ops-lean IT groups that prefer white-glove remote hands and selectable support tiers.

Guarantees, SLAs & Policies

They highlight 24/7/365 U.S.-based support and availability across facilities and the network. Organizations that require contractual SLAs (service credits, incident response targets, and exclusions) should request the current documents and confirm refund policies before purchasing.

Strengths & Trade-offs

What stands out

• Density-agnostic colocation via DDC—deploy almost any hardware at scale without thermal headaches.
• Strong physical and digital security posture, including cabinet-level biometrics and continuous armed presence.
• Choice across cloud hardware, support, and billing, with hardware age transparency at the top tier.
• National connectivity with multiple Tier-1s and optimized routing.

Points to verify

• Exact SLA metrics (power, cooling, network) and any uptime commitments by product.
• Pricing details for high-density footprints and advanced managed services, which can vary by site and tier.
• Timelines and scope for "rapid deploy" locations relative to specific project requirements.