Jan 24, 2005 : Broadwing Introduces Strengthend SLA
📅 - Telecommunications carrier Broadwing Communications (broadwing.com) announced last week that it has included a new unified service level agreement in all new contracts for the company's dedicated access, voice, data and IP services in the United States.
The new SLA brings a new set of assurances for 100 percent availability, guaranteed installation intervals, per event time to repair, and guarantees for total service satisfaction. Broadwing's SLA includes the promise of customer credits in the first minute of network unavailability. "The unified SLA exemplifies our commitment to service excellence by offering comprehensive performance metrics for reliability, availability, timeliness of service installation and repair, and overall customer satisfaction across our portfolio," says Mark Pugerude, senior vice president of business development and marketing at Broadwing Communications. "Our customers have told us that service level agreements in the industry are often difficult to understand and inconsistently applied across products. Broadwing's unified SLA provides a simple, consistent, and measurable set of performance guarantees that address the performance issues customers tell us are most meaningful to them."
Reads: 1677 | Category: General | Source: TheWHIR : Web Host Industry Reviews URL source: http://www.thewhir.com/marketwatch/bro012405.cfm
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📅 - Telecommunications carrier Broadwing Communications (broadwing.com) announced last week that it has included a new unified service level agreement in all new contracts for the company's dedicated access, voice, data and IP services in the United States. 
Reads: 1677 | Category: General | Source: TheWHIR : Web Host Industry Reviews