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DreamHost and SparkCentral Partner to Create Social Customer [...]
DreamHost and SparkCentral Partner to Create Social Customer Service Channel
📅 - Web hosting company DreamHost recently announced their unique partnership with social customer service provider SparkCentral. The partnership will allow DreamHost to help SparkCentral deliver fast, reliable customer service via their social media accounts – something SparkCentral has been doing for years, but without this type of technical support.
The partnership will allow SparkCentral to collect user information privately and securely without forcing their customers to “channel-hop” in an effort to quickly connect with a customer service representative.
Marissa Hanson, Product Marketing Manager of DreamHost released the following statement about the partnership:
“Before we started using Secure Authentication our social customer care agents often had to direct customers back to the email ticketing channel to get certain issues fully resolved privately. This limited our effectiveness in solving customer issues in-channel on Facebook and Twitter. Our team can now handle and solve almost any customer issue on social media, reducing the burden of effort on customers and enabling our social customer care agents to make a real contribution to our overall service strategy.”
Read more here.
Reads: 867 | Category: General | Source: TheHN : The Hosting News URL source:
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📅 - Web hosting company DreamHost recently announced their unique partnership with social customer service provider SparkCentral. The partnership will allow DreamHost to help SparkCentral deliver fast, reliable customer service via their social media accounts – something SparkCentral has been doing for years, but without this type of technical support.
Reads: 867 | Category: General | Source: TheHN : The Hosting News