Nov, 2010 : ServInt Doubles Managed Services Team, Moves to New NOC
📅 - New NOC is designed to accommodate the company's growing Managed Services Team.
ServInt, a provider of managed web hosting for businesses worldwide, today announced that it has surpassed its goal of doubling the size of its Managed Services Team (MST) in 2010. The company states that it also has completed and occupied its new Network Operations Center (NOC) facility in McLean, Va., which includes a new Learning Annex. The new site also serves as the base of operations for its KickStart team, launched earlier this year.
It articulates that since 1995, it has focused on continually improving the customer experience. In November 2009, in response to the anticipated needs of its growing customer base, the company embarked on an aggressive campaign to further expand its support structure. After months of targeted recruitment, it examined hundreds of exceptionally qualified candidates in a successful effort to double the ranks of its MST. To accompany the new facility and its staff, the company also opened its new Learning Annex adjacent to the new NOC. The ServInt Learning Annex will provide ongoing inter-staff training to ensure the MST stays current with the latest web-focused applications and technologies.
The company explains that the new NOC is designed to accommodate its growing MST. The facility is an expansion of its worldwide headquarters in Northern Virginia and is flanked by one of company's Washington, DC area data centers. In 2010, it launched its KickStart Program, a sub-section of the MST designed to enhance the experience of clients who are new to server administration. In addition to the rapid growth of the MST, the company expanded its management team in other mission-critical tech departments with new Directors of Engineering, Network Compliance and Provisioning.
"Today, our MST is poised to deliver the best customer experience in ServInt history," said Jim Tricarico, ServInt's Director of Managed Services. "With the rapid expansion of our MST, the opening of our latest NOC, and the addition of our Learning Annex, we're well positioned to further bolster our stellar reputation for customer service and support."
ServInt, a provider of managed web hosting for businesses worldwide, today announced that it has surpassed its goal of doubling the size of its Managed Services Team (MST) in 2010. The company states that it also has completed and occupied its new Network Operations Center (NOC) facility in McLean, Va., which includes a new Learning Annex. The new site also serves as the base of operations for its KickStart team, launched earlier this year.
It articulates that since 1995, it has focused on continually improving the customer experience. In November 2009, in response to the anticipated needs of its growing customer base, the company embarked on an aggressive campaign to further expand its support structure. After months of targeted recruitment, it examined hundreds of exceptionally qualified candidates in a successful effort to double the ranks of its MST. To accompany the new facility and its staff, the company also opened its new Learning Annex adjacent to the new NOC. The ServInt Learning Annex will provide ongoing inter-staff training to ensure the MST stays current with the latest web-focused applications and technologies.
The company explains that the new NOC is designed to accommodate its growing MST. The facility is an expansion of its worldwide headquarters in Northern Virginia and is flanked by one of company's Washington, DC area data centers. In 2010, it launched its KickStart Program, a sub-section of the MST designed to enhance the experience of clients who are new to server administration. In addition to the rapid growth of the MST, the company expanded its management team in other mission-critical tech departments with new Directors of Engineering, Network Compliance and Provisioning.
"Today, our MST is poised to deliver the best customer experience in ServInt history," said Jim Tricarico, ServInt's Director of Managed Services. "With the rapid expansion of our MST, the opening of our latest NOC, and the addition of our Learning Annex, we're well positioned to further bolster our stellar reputation for customer service and support."
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