Jan, 2009 : PEER 1 Announces Customer Support Guarantee

📅 January 29, 2009 - Designed to quickly provide answers and solutions for customers, IT hosting provider PEER 1 Network Enterprises (peer1.com ) has announced a new service guarantee program called FirstCall Support, which connects customers with appropriate experts within their very first support desk call.

Available to PEER 1's managed hosting customers around-the-clock since it was first rolled out in November 2008, FirstCall Support is designed to answer customer questions and resolve issues by connecting in-house PEER 1 managed hosting experts with customers quickly and more efficiently, according to the company's Thursday announcement.

"Our strong base of both loyal and new customers is a real testament to the type of experience we try to create for all of our hosting customers, and the importance we place on customer service," PEER 1 support division director Brian Daffern said in a statement. "We make it a priority to remain proactive and passionate when it comes to the service we provide to our customers, ensuring that they have all of the individual support and tools needed to run a successful online business."

Also, through its exclusive SmartKey authentication, PEER 1 support technicians are allowed customer-approved access to customer servers, letting them immediately begin working on any issues.

As part of its efforts to better communicate with customers, PEER 1 has also re-launched its website with a more streamlined, user-friendly design helping customers clearly distinguish between its managed, dedicated and colocation hosting services, as well as its ServerBeach (serverbeach.com ) brand, which the site more seamlessly integrates. ServerBeach's site is also being redesigned, with a new layout scheduled to launch in February. The new sites are designed to provide easier navigation using tabbed browsing to navigate between ServerBeach and PEER 1.

PEER 1's customer service has received accolades from client DigitalDay (digitaldaycreative.com), an Ohio-based web design and online marketing agency.

"Since we started working with PEER 1 for our hosting needs, we have seen a level of service that is unprecedented, helping us grow our business to where it is today," DigitalDay representative Shane Geisheimer said in a statement. "We know that no matter what needs or questions we have, there's a knowledgeable and friendly member of the PEER 1 team willing to work with us to immediately resolve any matter that comes up."

Headquartered in Vancouver, Canada, PEER 1 has also distinguished itself among hosting providers for its quirky antics, having participated in the 24 Hours of Lemons (24hoursoflemons.com) endurance race in Kershaw, South Carolina last year. Earlier in the month, PEER 1 announced it will be participating again this year and has extended an invitation to other hosting providers to compete in the June 6 to 7 event.

Reads: 3429 | Category: General | Source: TheWHIR : Web Host Industry Reviews
URL source: http://www.thewhir.com/web-hosting-news/012909_PEER_1_Announces_Customer_Support_Guarantee

Company: Peer1

Want to add a website news or press release ? Just do it, it's free! Use add web hosting news!

Related news

📅 Apr 13, 2015 - Hybrid Cloud Adoption to Triple Over Next 3 Years - Independent research commissioned by Peer 1 Hosting has found that hybrid cloud adoption is set to triple over the next three years. This shift coincides with corresponding reductions in the use of Private and On-Premise cloud hosting environments, despite adoption of these technologies continuing to grow overall.

The study, which canvassed the opinions of over 900 IT decision makers from Canada, North America and the UK, asked: “What do you expect your organisation's approach to look like in one and three years' time?” 10% of respondents stated that currently they primarily use hybrid cloud, with 28% anticipating they will be using hybrid cloud in three years' time. In contrast, use of On-

📅 Apr 12, 2012 - PEER 1 Hosting Enhances Referral Partner Program - The enhanced program moves from a four-tier revenue-commitment model to a simple two-tier performance-based model.
PEER 1 Hosting, Inc. (peer1.com ), a managed hosting provider, recently announced its SMART Partner Program. The enhanced program moves from a four-tier revenue-commitment model to a simple two-tier performance-based model.The company articulates that the new SMART Partner Program has no minimum monthly requirement and offers referral partners a monthly commission for the life of original contract. If partners exceed $15,000 in referred monthly recurring revenue, they are upgraded to the SMART + (plus) program and their commissions become 'evergreen

📅 Mar 23, 2009 - ServerBeach Hosts Record Comic Book Auction - PEER 1's (peer1.com ) dedicated hosting division, ServerBeach (serverbeach.com ), battled Doomsday-strength traffic for online retailer ComicConnect (comicconnect.com), a client that recently ended a rare comic book auction, which sold the first-ever Superman comic for a record price of $317,200.

Running from February 24 to March 13, ComicConnect's auction period experienced unprecedented traffic - a web host's Kryptonite - due to bidding and the international media attention garnered when it became apparent that the 1938-printed "Action Comics #1," where Superman made his first appearance, would become the most expensive comic book ever auctioned.

Written b

📅 Mar 18, 2009 - Web Host PEER 1 Expands Into Europe - Canadian web hosting provider PEER 1 (peer1.com ) announced on Wednesday it has expanded into Europe by opening its new European headquarters in Southampton, UK.

With more than 10,000 customers, PEER 1 is one of the largest web hosting providers in Canada.

The company offers managed hosting and dedicated hosting through its subsidiary, ServerBeach to small and medium businesses.

The company now hopes to build on this success by expanding into Europe, first starting with the UK.

According to the press release, PEER 1 UK has already begun an "aggressive recruitment drive to find the very best technical, sales and customer service talent".