Oct 11, 2001 : Keynote and Agilent Host SLA Seminar

📅 October 11, 2001 - Keynote Systems (keynote.com) and Agilent Technologies(agilent.com) will host a comprehensive one-day educational seminar in early Nov. designed to help enterprise IT managers, network architects and their service providers structure, implement and manage Service Level Agreements based on critical, third-party end-to- end performance metrics.

The one-day seminar will be held Nov. 9, 2001at the Fairmont Hotel in SanJose, CA and will help e-businesses:
Accurately measure Internet and intranet SLAsNegotiate win/win SLAs that will protect businessesStructure SLA contracts that define boundaries of responsibilitybetween vendors and providers
Enterprises, now more than ever, must measure the performance of their manyservice providers in order to manage and assure top quality of service fortheir end-user customers. The seminar will educate attendees on structuringand implementing win/win SLAs using independent third-party solutions suchas that provided by Keynote's measurement data and the Agilent Firehuntersolution. The seminar will include discussion with organizations that havereal-world experience in the field of SLAs.
"In today's challenging economy, our customers are struggling to controlcosts while trying to continue improvements in service quality,organizational efficiency and productivity," said John Smith, marketingmanager for Agilent's OSI/Firehunter Division. "Agilent and Keynote havecreated this training event so that our customers can more effectively andefficiently manage their internal and outsourced service providers. Giventoday's limits on time and travel, we believe this single day event is oneof the best investments for you and your company."
For further information on the seminar or to register to attend contact AmyDowns at 1-800-KEYNOTE (1-800-539- 6683), or visithttp://www.keynote.com/partners/html/sla_seminar.html.

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