Jan, 2002 : Inforonics Launches Managed Services Unit

📅 January 24, 2002 - Inforonics (inforonics.com), a total service provider specializing in building, hosting and managing Web solutions, has announced a new Managed Services business unit encompassing application management, technical support and hosting support. This collective set of services enables companies to outsource the entire operation of their Web site initiatives for optimal performance.

"Inforonics has always provided a package of technical support and hostingservices tailored to Inforonics-developed applications software," saidRichard Harrison, vice president managed services at Inforonics, Inc. "Withthe recent attrition of professional services and hosting organizations,companies are looking for established vendors to assist them withapplications software maintenance and hosting in an environment of assuredbusiness continuity. Inforonics will now provide applications and hostingsupport for non-Inforonics-developed custom applications."
Organizations can customize a package of any of the sixteen offerings tosuit their individual needs, the company says. All sites are monitored in aNetwork Operations Center at Inforonics, which is staffed 24x7.
"We calculated that the cost for us to host and support the Newstream siteourselves would be roughly double what we are spending with Inforonics. Inaddition to cost saving we reduce the headaches due to site maintenance andcontent management issues," said Nick Peters, senior vice president ofNewstream. "Outsourcing our site to Inforonics not only saves us money, butenables us to focus on what we do best getting multi-media news out to thepress quickly."
The Inforonics Managed Services Offering consists of the following modules:
Application Management - focuses on application certification,application integration, "shrink wrapped" software deployment andapplication maintenance support. Customers have the option of 24X7 supportor 5X12 support depending on organizational needs.Technical Support - includes call center support, production supportand content management. The technical support module provides 24X7personalized technical customer support services or 5X12 support services.Optional services include pager support, content management, call centersupport, reporting and tracking.Hosting Support - provides for the maintenance, distribution,storage, monitoring and securing of applications and systems 24 hours a day,7 days a week. For companies choosing to use Inforonics for this portion ofthe offering, Inforonics takes full responsibility for the completemonitoring and maintenance of the application environment. All applicationsare stored in a redundant, secure hosting facility.
Inforonics' Managed Services Offering is available now. Pricing depends onservices chosen.

Reads: 1339 | Category: General | Source: TheWHIR : Web Host Industry Reviews
URL source: http://www.thewhir.com/marketwatch/inforonics012402.cfm
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