Feb, 2002 : Inflow Leads Telcos in Customer Satisfaction, CSM Says

📅 February 5, 2002 - CSM, Inc. (csmresearch.com), an Atlanta-based market researchfirm specializing in customer research and market intelligence for thetelecommunications industry, today announced that Inflow (inflow.com), a provider of facility-based IT outsourcing solutions, received a 9.2 national rating on a 10 point scale for overall customer satisfaction compared to its competitor's average rating of 7.9.

"No other competitor in the telecommunications industry has producedcustomer satisfaction ratings as high as Inflow," said Frank Sanders,president/CEO of CSM, Inc. "In fact, aside from the Ritz-Carlton, Inflow hasthe highest customer service ratings that we have seen across all industriesin the last ten years we have been doing this type of research."
Inflow launched 18 new products in last year. The most recent additions toInflow's enhanced offerings include Enterprise Datacenter Management (EDM),Business Continuance, Intelligent Routing, Managed Security, and Applicationand Infrastructure Management. The services have been rolled out tocomplement the other offerings Inflow has provided its customers - 100percent guaranteed InflowNet Internet access offering, load balancing,content distribution and data storage.

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