XLHost Review 2025. Is xlhost.com good web hosting in United States?

11 user reviews; 0 support responses; 1 testimonial; 20 products, 0 promotions, 5 social accounts, Semrush #13894582; 📆 listed 2006 (#4101)
XLHost
3000 East Dublin Granville Road
Columbus , OH 43231
US
☎ Phone (614) 794-5971
📠 Fax +1 614 794 9016

Website language(s): en
🏆 Semrush Rating new 13,894,582 👤 User Rating 🙌 Average 2.6 out of 10
👉 Total reviews: 11
👍 Recommended by: 2
👎 Opposed: 9
🤝 Official responses: 0

💰 Price Range $ 0.00 - $ 799.00⏰ Support 24x7
💳 Payment Options Credit / Debit / Prepaid Cards, PayPal
🏆 SEO MOZ Authority 25/46🔗 Links 9,971
Profile completion status:
Things done
Company descriptions is fine
Company address location is complete
Company phone/fax is added
Company Twitter and Facebook accounts are added
"About page" URL or "Contact page" URLs are added
Forum, Blog/Announcements, Knowledgebase or FAQ URLs are added
Products (plans) are added, but some are not updated from over 2 years
Note: Add a promotion or coupon

100%

👪 Most Recent Customer Reviews

📅
-anonymous- (steve@u...) / numerous
⏳ Time Hosted: over 3 years
Global rating
😁 My company has always had excellent service and customer support with XLHost, using up to 30 servers. Many of the previous reviews are ancient, but here and now in 2020, the service (and competitive pricing) is top notch.
📅
-anonymous- (-no email-)
⏳ Time Hosted: under 1 month
Global rating
Features
Cost
Customer Relation
Control Panel
😠 Don't say I didn't warn you
I've had a nightmare experience. I ordered a virtual private server with Paypal as the payment processor. The website states that the VPS will be ready in 12-24 hours. I received an email telling me to to my "orders" page to pay. There was no option to pay so I contacted support and they told me to manually send a payment to billing@xlhost.com with my order # included. I did that right away and was told "Great! The billing team will process your order in the morning".

The morning comes around and guess what? No VPS! I contact support a new rep tells me. "You need to send an email to billing@xlhost.com with your order number and paypal transaction number". I did this right away and the rep confirmed that it was received. The rep told me that my VPS would be ready by the end of the day.

End of the day comes around and guess what?? If you guessed STIL NO VPS, then ding ding ding you're right!!

Now I'm forced to file a paypal dispute because they're holding onto my money.
📅
-hidden- (-hidden-) / noreply.org
⏳ Time Hosted: 3 to 6 months
Global rating
Features
Cost
Customer Relation
Control Panel
😠 the worst company that may exist!!!!
the worst company that may exist, the support is terrible, very rude and idiots, we have to open one claim to consumer protection in US, and to close the company at once, it is useless
MORE REVIEWS

📄 Overview

(1*) 🔧 Services: Web HostingDomain Registration
🔃 This company is a reseller of ee.net

📜 About XLHost

XLHost is a prominent player in the web hosting industry, particularly known for its dedicated server and virtual private server (VPS) solutions. Established in 2000, XLHost operates under its parent company, eNET Inc., which has a legacy of providing quality Internet access and hosting services since 1993. This extensive experience, combined with a commitment to innovation and customer satisfaction, makes XLHost a compelling choice for individuals and organizations seeking reliable hosting solutions.

Historical Context and Growth

XLHost emerged during a transformative period in the tech industry, driven by the exponential growth of the Internet and the increasing demand for reliable hosting services. Initially, eNET Inc. began as a local Internet Service Provider in the 1990s, gradually evolving into a regional leader in Internet services. As broadband technology gained traction, the need for dedicated servers skyrocketed, leading to the creation of XLHost to address this demand for faster, more efficient hosting solutions.

From its inception, XLHost has positioned itself at the forefront of technological advancements. The company has continuously adapted to the evolving landscape of the hosting industry, ensuring its offerings are aligned with modern needs and challenges.

Infrastructure and Technology

Datacenter

XLHost boasts a state-of-the-art datacenter located in Columbus, Ohio, which is privately owned and operated. This ownership ensures that XLHost can scale its operations without disruption and maintain control over costs and quality. Some key features of the XLHost datacenter include:

Security: The facility is monitored 24/7 for both intrusion and fire, providing a secure environment for clients' infrastructure.
Power Redundancy: Equipped with N+1 power conditioning and advanced power systems, including diesel generators with on-site fuel for continuous operation.
Environmental Control: The datacenter employs redundant HVAC systems to maintain optimal conditions for equipment.
The Midwestern location of the datacenter was strategically chosen for its milder climate, lower energy costs, and historically reduced risk of natural disasters, ensuring higher reliability for hosted services.

Network Architecture

XLHost’s network is designed for reliability, performance, and scalability. Key aspects of their network include:

Direct Connections: Each dedicated server is directly connected to a Cisco Catalyst 6500 access switch, eliminating distribution layers that can introduce latency and points of failure.
High-Quality Transit Partnerships: XLHost partners with top-tier internet transit carriers such as Level3, Global Crossing, and TWTelecom to ensure optimal performance and reliability.
Dynamic Routing: The network utilizes advanced routing techniques that automatically adjust based on real-time performance data, providing efficient and reliable connectivity.
This combination of advanced networking technology and careful infrastructure planning allows XLHost to deliver high-performance hosting solutions that meet the demanding needs of clients.

Hosting Solutions

XLHost offers a diverse range of hosting services tailored to various needs:

Dedicated Servers:

These servers provide clients with dedicated hardware resources, ensuring optimal performance and reliability.
XLHost offers a variety of configurations, allowing clients to choose the specifications that best meet their needs.
Clients can benefit from features like remote reboot, KVM-IP access, and robust hardware from industry leaders like Intel and Dell.
Virtual Private Servers (VPS):

XLHost’s VPS solutions offer the benefits of dedicated servers with shared resources, allowing clients to access full root and administrative privileges while sharing hardware with other users.
The flexibility of VPS allows for easy migration and backup processes, making it suitable for businesses looking for a cost-effective hosting solution without compromising on performance.
Dedicated SAN Servers:

These servers are designed for large-scale storage needs, equipped with RAID controllers for redundancy and data protection.
The management features provide clients with user-friendly access and management tools, ensuring that organizations can easily handle their storage requirements.
Advanced Services:

Hardware Load Balancing: XLHost employs sophisticated load-balancing technologies to manage incoming traffic efficiently, ensuring that applications remain responsive and reliable under varying loads.
VPN Services: Providing secure remote access solutions, XLHost offers both mobile user VPN and tunneling options, enhancing security for clients accessing resources remotely.
Data Protection with XLGuard:

This backup solution integrates continuous data protection features with XLHost's robust network capabilities, offering peace of mind for businesses concerned about data loss or corruption.
Customer Focus and Support

At the core of XLHost's philosophy is a commitment to customer satisfaction. The company understands that reliable hosting goes beyond just technology; it’s about providing exceptional service and support. XLHost’s dedicated support team is composed of experienced technicians and system administrators, ready to assist clients with any technical issues or inquiries.

XLHost emphasizes the value of self-support tools through their management platform, Grande, enabling clients to resolve issues independently when possible. This proactive approach to customer service aims to minimize the need for technical support, ensuring a seamless hosting experience.

Conclusion

XLHost stands out in the competitive hosting landscape due to its rich history, advanced infrastructure, and unwavering focus on customer satisfaction. Their combination of dedicated servers, VPS solutions, and specialized services ensures that clients of all sizes can find the right hosting solutions tailored to their needs. With a strong emphasis on technology, reliability, and support, XLHost continues to be a trusted partner for businesses seeking robust and scalable hosting services.

For those considering dedicated server or VPS hosting, XLHost presents a compelling option that balances performance, security, and customer care, making it a noteworthy choice for a wide range of hosting needs.

📢 Special pages


Website research for XLHost on September 30, 2024 by WebHostingTop

🎁 XLHost Promotions

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Plans📤 XLHost Website Products

🔧 Dedicated - 💻 Linux/Windows Keep mouse
over features!
💰Price💿 Disk space 📶 Transfer 📆 Updated🔋 RAM /
📌 Dedicated IPs
Xeon E3-1245v5, 1TB HDD features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
🔋 RAM : 16000 MB
💪 CPU : Xeon E3-1245v5 (4x3.5GHz)
🔌 Hosted domains : Unlimited
🆓 Free domains : 0
📌 Dedicated IPs : 5

Uplink Port Speed 100Mbps Connection

cPanel $25 On Sale
cPanel/WHM + Softaculous $25 On Sale
Parallels Plesk Web Admin $6
Parallels Plesk Web App $8
Parallels Plesk Web Host $40
Parallels Plesk Web Pro $10

CentOS 6 x86 $0
CentOS 6 x64 [...]
🔗 Plan URL❗ : https://www.xlhost.com/products/dedicated-servers
$84.00/mo.1000 GB10 TB 16 GB / 5
Xeon E3-1245v5, 800GB SSD features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
🔋 RAM : 32000 MB
💪 CPU : Xeon E3-1245v5 (4x3.5GHz)
🔌 Hosted domains : Unlimited
🆓 Free domains : 0
📌 Dedicated IPs : 5
🔗 Plan URL❗ : https://www.xlhost.com/products/dedicated-servers
$149.00/mo.800 GB SSD10 TB 32 GB / 5
Xeon E3-1270v3, 2x1TB RAID-1 features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
🔋 RAM : 32000 MB
💪 CPU : Xeon E3-1270v3 (4x3.5GHz)
🔌 Hosted domains : Unlimited
🆓 Free domains : 0
📌 Dedicated IPs : 5
🔗 Plan URL❗ : https://www.xlhost.com/products/dedicated-servers
$179.00/mo.1000 GB10 TB 32 GB / 5
Xeon E3-1270v5, 2x1TB RAID-1 features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
🔋 RAM : 32000 MB
💪 CPU : Xeon E3-1270v5 (4x3.6GHz)
🔌 Hosted domains : Unlimited
🆓 Free domains : 0
📌 Dedicated IPs : 5
🔗 Plan URL❗ : https://www.xlhost.com/products/dedicated-servers
$184.00/mo.1000 GB10 TB 32 GB / 5
Dual Xeon Silver 4110 (16x2.1GHz),2x1TB RAID- features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
🔋 RAM : 16000 MB
💪 CPU : Dual Xeon Silver 4110 (16x2.1GHz)
🔌 Hosted domains : Unlimited
🆓 Free domains : 0
📌 Dedicated IPs : 5
🔗 Plan URL❗ : https://www.xlhost.com/products/dedicated-servers
$229.00/mo.1000 GB10 TB 16 GB / 5
Dual Xeon E5-2620v3 (12x2.4GHz features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
🔋 RAM : 32000 MB
💪 CPU : Dual Xeon E5-2620v3 (12x2.4GHz)
🔌 Hosted domains : Unlimited
🆓 Free domains : 0
📌 Dedicated IPs : 5
🔗 Plan URL❗ : https://www.xlhost.com/products/dedicated-servers
$259.00/mo.1000 GB10 TB 32 GB / 5
Dual Xeon Silver 4110 (16x2.1GHz) features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
🔋 RAM : 32000 MB
💪 CPU : Dual Xeon E5-2620v3 (12x2.4GHz)
🔌 Hosted domains : Unlimited
🆓 Free domains : 0
📌 Dedicated IPs : 13
🔗 Plan URL❗ : https://www.xlhost.com/products/dedicated-servers
$329.00/mo.960 GB SSD10 TB 32 GB / 13
Dual Xeon E5-2620v3, 2x1TB RAID-1, 64RAM features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
🔋 RAM : 64000 MB
💪 CPU : Dual Xeon E5-2620v3 (12x2.4GHz)
🔌 Hosted domains : Unlimited
🆓 Free domains : 0
📌 Dedicated IPs : 13
🔗 Plan URL❗ : https://www.xlhost.com/products/dedicated-servers
$369.00/mo.1000 GB10 TB 64 GB / 13
Dual Xeon Silver 4110 (16x2.1GHz),2x1TB RAID-1 features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
🔋 RAM : 32000 MB
💪 CPU : Dual Xeon Silver 4110 (16x2.1GHz)
🔌 Hosted domains : Unlimited
🆓 Free domains : 0
📌 Dedicated IPs : 13
🔗 Plan URL❗ : https://www.xlhost.com/products/dedicated-servers
$379.00/mo.1000 GB10 TB 32 GB / 13
Dual Opteron 4180, 12x1TB RAID-5 features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
🔋 RAM : 32000 MB
💪 CPU : Dual Opteron 4180 (12x2.6GHz)
🔌 Hosted domains : Unlimited
🆓 Free domains : 0
📌 Dedicated IPs : 5
🔗 Plan URL❗ : https://www.xlhost.com/products/dedicated-servers
$449.00/mo.4000 GB10 TB 32 GB / 5
Dual Xeon E5-2690v3, 2x1TB RAID-1 features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
🔋 RAM : 64000 MB
💪 CPU : Dual Xeon E5-2690v3 (24x2.6GHz)
🔌 Hosted domains : Unlimited
🆓 Free domains : 0
📌 Dedicated IPs : 13
🔗 Plan URL❗ : https://www.xlhost.com/products/dedicated-servers
$599.00/mo.1000 GB10 TB 64 GB / 13
Dual Opteron 4180, 12x2TB RAID-5 features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
🔋 RAM : 32000 MB
💪 CPU : Dual Opteron 4180 (12x2.6GHz)
🔌 Hosted domains : Unlimited
🆓 Free domains : 0
📌 Dedicated IPs : 5
🔗 Plan URL❗ : https://www.xlhost.com/products/dedicated-servers
$599.00/mo.8000 GB10 TB 32 GB / 5
Dual Xeon Gold 6136 (24x3GHz),2x480GB SSD RAID-1 features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Server locations : United States
🔋 RAM : 32000 MB
💪 CPU : Dual Xeon E5-2690v3 (24x2.6GHz)
🔌 Hosted domains : Unlimited
🆓 Free domains : 0
📌 Dedicated IPs : 13
🔗 Plan URL❗ : https://www.xlhost.com/products/dedicated-servers
$599.00/mo.960 GB SSD10 TB 32 GB / 13
Dual Xeon E5-2620v3, 12x4TB RAID-5 features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
🔋 RAM : 32000 MB
💪 CPU : Dual Xeon E5-2620v3 (12x2.4GHz)
🔌 Hosted domains : Unlimited
🆓 Free domains : 0
📌 Dedicated IPs : 5
🔗 Plan URL❗ : https://www.xlhost.com/products/dedicated-servers
$769.00/mo.15625 GB10 TB 32 GB / 5
Dual Xeon E5-2697v3, 2x1TB RAID-1 features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
🔋 RAM : 64000 MB
💪 CPU : Dual Xeon E5-2697v3 (28x2.6GHz)
🔌 Hosted domains : Unlimited
🆓 Free domains : 0
📌 Dedicated IPs : 13
🔗 Plan URL❗ : https://www.xlhost.com/products/dedicated-servers
$799.00/mo.1000 GB10 TB 64 GB / 13
🔧 VPS - 💻 Linux/Windows Keep mouse
over features!
💰Price💿 Disk space 📶 Transfer 📆 Updated🔋 RAM /
📌 Dedicated IPs
Shared Dual Intel Xeon 3.0Ghz features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
🔋 RAM : 1024 MB
💪 CPU : Shared Dual Intel Xeon 3.0Ghz
🔌 Hosted domains : Unlimited
🆓 Free domains : 0
📌 Dedicated IPs : 1

Virtual Private Servers offer shared CPU with dedicated RAM and storage resources at a fraction of the cost of a dedicated servers. The XLHost VPS solution is built on the industry standard Parallels Virtuozzo Containers platform which allows users [...]
🔗 Plan URL❗ : https://www.xlhost.com/products/virtual-private-servers
$14.50/mo.10 GB1 TB 1 GB / 1
Shared Dual Intel Xeon 3.0Ghz,20GB HDD features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
🔋 RAM : 2048 MB
💪 CPU : Shared Dual Intel Xeon 3.0Ghz
🔌 Hosted domains : Unlimited
🆓 Free domains : 0
📌 Dedicated IPs : 1
🔗 Plan URL❗ : https://www.xlhost.com/products/virtual-private-servers
$19.50/mo.20 GB1 TB 2 GB / 1
Shared Dual Intel Xeon 3.0Ghz,30GB HDD features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
🔋 RAM : 3072 MB
💪 CPU : Shared Dual Intel Xeon 3.0Ghz
🔌 Hosted domains : Unlimited
🆓 Free domains : 0
📌 Dedicated IPs : 2
🔗 Plan URL❗ : https://www.xlhost.com/products/virtual-private-servers
$24.50/mo.30 GB1 TB 3 GB / 2
Shared Dual Intel Xeon 3.0Ghz,40GB HDD features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
🔋 RAM : 4096 MB
💪 CPU : Shared Dual Intel Xeon 3.0Ghz
🔌 Hosted domains : Unlimited
🆓 Free domains : 0
📌 Dedicated IPs : 4
🔗 Plan URL❗ : https://www.xlhost.com/products/virtual-private-servers
$29.50/mo.40 GB1 TB 4 GB / 4
🔧 CDN Keep mouse
over features!
💰Price 📶 Transfer 📆 Updated🔌 Domains Allowed
CDN features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
🔌 Domains Allowed : Unlimited

Region Pricing
North America $49 per terabyte
Europe $49 per terabyte
South America $89 per terabyte
Asia $100 per terabyte
Australia $150 per terabyte

The XLHost Cloud Delivery [...]
🔗 Plan URL❗ : https://www.xlhost.com/cloud-hosting/cdn/
free 1 TB ($ 0.049/GB) Unlimited

Contact information is managed by xlhost.com representatives Drew - drew@x..., ski@e..., support@x..., sales@x... [login]

Claim this business

📊 Web stats

Targeting: United States
📂 Details for https://www.xlhost.com/
📥 Website DNS: dns2.ee.net => 206.222.1.2 ( Columbus ) / ENet Inc. - enetj.net
dns4.ee.net => 206.222.1.4 ( Columbus ) / ENet Inc. - enetj.net
dns3.ee.net => 206.222.1.3 ( Columbus ) / ENet Inc. - enetj.net
MX::mx1-us1.ppe-hosted.com => 67.231.154.162 ( Sunnyvale ) / Proofpoint Inc. - proofpoint.com
MX::mx2-us1.ppe-hosted.com => 148.163.129.51 ( Sunnyvale ) / Proofpoint Inc. - proofpoint.com
📌 Website IP: 209.190.125.2
📍 IP localization: United States, Ohio, Columbus - see top providers in United States, Ohio
🔗 ISP Name, URL: ENet Inc., enetj.net

✅ Customer testimonials

I ordered a dedicated server from XLHost and only two days later I had to request a cancellation for problems that occurred on MY END, NOT THEIRS. The dedicated server I ordered was $89 per month ($104 in total including Windows 2003 Web). The specifications were simply AMAZING for the price paid!

Specifications:
CPU: Core 2 Quad Q8200 (9.32GHz total on 4 cores) 1333 MHz FSB 4MB L2 cache
Disk Space: 160GB 7.2K RPM SATA 3 Gb/s Hard Drive
RAM: 2GB DDR2
IPs: 5
Bandwidth: 2000GB
Network Speed: 10 Mbps Uplink

They acted in a very professional manner and refunded my initial payment IN FULL with no questions asked. They had already provisioned and setup my dedicated server. I was very sorry to cause them any inconvenience, but I am very happy with the way I was treated as a customer (even though for the moment it was short-lived) and I definitely intend to do business with them in the future. I suggest anyone who is skeptical of XLHost to give them a try! You will not be disappointed! They will be very happy to work out any problems you may encounter, although I seriously doubt there will be any! Thank you XLHost!
Johnnie ( jex2000@c... ) / N/A

📋 XLHost News / Press release

There are no news written in en language

📣 XLHost Social Networks

https://www.linkedin.com/company/xlhost/
XLHost (established 1995) is a Privately Held entity having 33 followers on LinkedIn and 11-50 employees, industry Telecommunications.
XLHost Blog Blog added on April, 2013, with total 14 articles, Language en-us. See recent blogs summary posts:
- Proxmox now available on dedicated servers at XLHost - XLHost is pleased to announce that we have added support for Proxmox 9 on dedicated servers at XLHost. Proxmox is a complete open source platform for enterprise virtualization. Proxmox can be ...
- Windows 2025 is now available on dedicated servers at XLHost - Microsoft has released Windows Server 2025 and XLHost is pleased to offer Windows Server 2025 on XLHost dedicated servers. Some of the highlights of Windows 2025 are:
- Choosing a RAID level for your XLHost dedicated server - RAID (Redundant Array of Independent Disks) is a data storage technology that combines multiple physical disk drives into one or more logical units to improve performance, redundancy, or both. Here ...

Reviews👪 XLHost Customer Ratings

The quick stats of XLHost profile shows a note average of 2.6 out of 10, counting 11 opinions. (few listed on the top of the page)
(2 = 18.18%)
(9 = 81.82%)
📅
Rajesh Raj Pathak (info@y...)
⏳ Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
😁 The good service provider
I would like to say my experience to all its been 2 years that xlhost is great hosting provider in the world I love there customer relation support system polite to their customers. this is very good host that's why the name is XLhost Thank you xlhost for giving us better service and better experience...

📅
craig hyland (craigslistrd@g...) / craigslistrd@
⏳ Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
Customer Relation
Control Panel
😠 Your customer support is non-existant. my site had problems three different times and it always took many many days to get a ticket response and the respones were always generic and usually stanted the same thing we can't help you our on resposibility is that the power is supplied. The women how answers the phone Who is always the same person and I won't use her name just because, is as personable and helpful as rabbed animal. We have which to a new server company and they have been so good that my programmer has 40+ sites and he's going to switch all his site to them. I don't expect anything in reply because I'm sure you'll say it's all the customers fault AGAIN. By the way I have 20 million businesses on my review site we are about to launch and you will never be recommend to any of them Good luck with your future. Good businesses have fair pricing, however great businesses take care of the customers that includes the unhappy ones! Enjoy the last $109.00 for 2 days of nothing!1
📅
Calls Deal (support@c...) / phone.callsdeal.com
⏳ Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
😠 Hi,

Please don't use xlhost.com for your hosting if you are planning to host any important server. Their support system is worst. I have other hosting providers I'm currently using and their service is very good. xlhost wants $35 for Os restore. After 5 pm you will not get any support. So if your service is down then you have to wait for next day (business hours). You have to make a payment first and then Billing will clear the payment and pass this to support team. I have very bad experience with them.
Don't use xlhost!!!!!!!!!!!!!
📅
Demian Turner (demian@p...) / sdn.seagullsystems.com
⏳ Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
😠 I had a disk crash on one of their servers just before we re-ran our backup scripts so I wrote in to get ahold of the drive for a professional recovery.

The answer I got was so unbelievable it's worth pasting here in full:

"As far as shipping the old drive to you unfortunately by the time we got your request we had put your drive in the bad drive pile and are not sure which one was yours now"

I rang support trying to straighten this out and a chap named Saeed answered, recognised my case, and insisted there was nothing he could do.

He became increasingly rude when I tried to explain the gravity of the situation, and when I asked to speak to his boss responded, "I am the boss, this is my company" and hung up the receiver on me.

I hope you are lucky enough to Google this provider and read the uniformly negative reviews before signing up with XLhost.
📅
Biggy (imnarin@g...)
⏳ Time Hosted: under 1 month
Global rating
Features
Cost
Customer Relation
Control Panel
😠 I agree with JohnมI'm having with myself . Now i order 4 days ago no email from Xlhost.com except billing from paypal charged over order form . I take a ticket to ask ..No answer from Support ticket. No response from Live Chat. I want money back .
I saw this thread slowly.

thanks
Biggy
📅
John (john_tom2000@h...)
⏳ Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
😠 They give Xeon servers but their customer service like they are in the 80's Very Very Rude and dont have the willingness to support. Seems like they say, our price is low, take it or leave it.. we cannot service you.. They work till 5PM only on weekdays.. that means from friday 5PM to Monday 9AM, 64 hours your servers is at risk. they say they charge 100$ if the support staff need to go to office after office hours, but they never do even if we ready to pay. So dont make the same mistake that I made, go for some good colocation who has 24/7 support. thx. john
📅
Julio Alvarez (jat@u...)
⏳ Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
😠 The worst place ever.....their support is the worst I have ever dealt with, rude and useless.....they don't provide 24/7. Server went down wed at night and I finally got a reply on thu morning....middle morning....

Called in and support rep told me: I didn't broke it, so you fix it......
Told him I would pay for support......he said no, get a web KVM and fix it yourself...

STAY AWAY FROM THEM.

📅
Scott (srandal1@y...)
⏳ Time Hosted: under 1 month
Global rating
Features
Cost
Customer Relation
Control Panel
😠 The worst I have ever seen. Do not use them if you run anything that may require after hours support. They do not have 24/7 support. Our hard drive failed at 4:00 on a Saturday and I finally received a call back after 5 phone calls the next morning at 10:00. Apparently, these guys haven't learned that the internet is always open...