Rocket.net Review 2025. Is rocket.net good or bad on providing WordPress services?

📄 Editorial Review

🔃 Rocket.net is part of World Host Group
(3*) 🔧 Services: WordPress
⇔ Redirected from onrocket.com
Rocket.net is a managed WordPress hosting specialist founded in 2020 and led by an industry-experienced team (including CEO Ben Gabler as founded and Josip Radan and Aaron Phillips co-founders). As of August 2025 they are part of World Host Group (including Hosting.com which mirrors their offer on hosting.com website), after previously being under HostPapa from May 2021 (after a strategic investment of $1.1 million). Their platform focuses on accelerating and protecting WordPress at the edge, combining built-in security with global caching so content is served close to visitors.

They concentrate on WordPress-only products: Agency Hosting, Blog Hosting, Enterprise Hosting, Reseller Hosting, and WooCommerce Hosting. Key value points repeat across tiers: an enterprise CDN/WAF integrated into the platform, full-page caching, NVMe-based servers, and performance tooling aimed at Core Web Vitals. Security is presented as always-on (edge WAF plus server-side protections), and migrations are handled by their team at no cost, with preview on a temporary domain before DNS changes.

For agencies and power users, their stack emphasizes collaboration and management at scale: unlimited users, free staging, (S)FTP/SSH access, backup controls, a PHP version manager, and database tools (phpMyAdmin SSO). They also highlight Redis/Object Cache Pro on higher-end configurations and a next-generation PHP caching layer (Relay) on Enterprise plans. A notable marketing angle is their close integration with the WP Rocket plugin, pitched as complementary to Rocket.net’s edge caching for additional front-end optimization.

💰 Price & Cost

Pricing spans multiple audiences:

• Starter (Blog Hosting): $30/month or $25/month with annual billing (often $1 for the first month promotions are mentioned).
• Agency (Tier 1): $100/month or $83/month on annual billing (with a $1 first month promo indicated).
• Enterprise 1: $649/month, with added performance components (Enterprise Edge, Relay, Redis/Object Cache Pro, VIP support commitments).

They offer monthly and annual contracts, and annual plans are promoted with the equivalent of two months free. A 30-day money-back guarantee applies to purchases excluding Enterprise; cancellations are handled in the customer portal and refunds are processed only under the stated 30-day policy. Public-facing materials emphasize portal sign-up; a definitive list of customer payment methods is not published (affiliate payouts like PayPal or wire are mentioned elsewhere but are not stated as customer payment options).

🏢 Data Center

Headquarters are in Jupiter / West Palm Beach, Florida (US). Hosting is delivered from 15 global locations with an additional 275+ edge PoPs for caching and security. The global hosting locations include: Atlanta, Ashburn, Chicago, Dallas, Los Angeles, New York City, Phoenix, San Jose, Seattle (United States), Amsterdam (Netherlands), London (United Kingdom), Frankfurt (Germany), Sydney (Australia), Tokyo (Japan), and Singapore (without a public list on the rocket.net website).

Plans list a 99.99% uptime guarantee across standard tiers (Starter/Pro/Business/Expert, Agency, and Enterprise). The platform is built around Cloudflare Enterprise for global delivery, smart routing, and edge security. Representative server specs cited for the edge stack include 32+ CPU cores, 128 GB RAM, NVMe storage, and "unlimited" PHP workers, tuned specifically for WordPress workloads.

✍️ Customer Support

Support is positioned as a core part of the service. Customers can reach the team 24/7/365 via live chat and ticketing, with email and phone also available; Enterprise includes a dedicated 24/7/365 phone line and expedited responses. They promote rapid replies (e.g., instant live-chat responses and minute-level email targets), hands-on troubleshooting, and advisory help for optimization and plugin choices. A knowledge base is available within the portal. Unlimited free migrations are included (they highlight fast, handled-for-you moves, with the ability to preview sites before DNS cutover).

🔨 Control Panel

Rocket.net uses its own WordPress-centric control panel/portal, not a third-party web hosting panel. From a single dashboard, users can create and manage sites, staging environments, backups, users/roles, (S)FTP/SSH accounts, PHP versions, and billing. The panel also surfaces integrated speed and security features (Enterprise CDN, image optimization, Brotli compression, WAF/malware protections) and real-time analytics (cache hit ratio, geo distribution, status codes, and blocked requests). Database access is streamlined with one-click phpMyAdmin SSO. For resellers and agencies, there is white-label capability, public API access, and WHMCS integration. WP Rocket can be installed and used alongside Rocket.net’s own edge caching, pitched as a "bundle" for deeper front-end optimization.

🎯 Conclusion

Rocket.net is a focused choice for teams who want managed WordPress with edge-first performance, integrated security, and hands-on support. Strengths include the globally distributed delivery model (hosting locations plus 275+ edge PoPs), a purpose-built control panel, unlimited free migrations, and a clear performance/security narrative that extends up to Enterprise with Redis/Object Cache Pro and Relay. The published 99.99% uptime target and 30-day money-back guarantee (non-Enterprise) are reassuring for most buyers.

Potential trade-offs: No other web hosting products apart of wordpress hosting, the site is presented only in English, customers who need localized sites, multiple currencies, or traditional cPanel/Plesk may find the single-platform approach limiting. Also, while their materials emphasize performance and support, buyers who require explicit ownership of datacenter facilities will note that Rocket.net leverages partner infrastructure. Overall, they offer a strong managed WordPress proposition - especially for agencies, blogs, and WooCommerce stores seeking speed, security, and a streamlined workflow - provided the platform’s WordPress-only.

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