Exabytes.com Review 2025. Is exabytes.com good web hosting in United States?

📄 Editorial Review

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Exabytes is a long-running Southeast Asian hosting and cloud group that started in 2001 under founder Chan Kee Siak and has grown into one of the region’s better-known digital infrastructure brands. From its roots as a Malaysian web host, it has evolved into a broader provider of AI, business apps, cloud, digital marketing, and ecommerce solutions, while still putting classic hosting at the center of its international offering. The international site on Exabytes.com operates in USD and targets a global audience, while regional brands in Malaysia, Singapore and Indonesia focus on local currencies and markets.

For traditional web hosting, they offer several lines rather than a single shared platform. Business Web Hosting is aimed at small businesses and newcomers who want to get online quickly with minimal technical effort. Plans come with SSD storage, free SSL, a free .COM domain (with annual terms), bundled email accounts, weekly or daily backups, LiteSpeed web server, Website Security360 protection, and Cloudflare integration. This line is marketed as beginner-friendly and includes an "interactive hosting advisor" inside the control panel to guide new users.

Alongside this, Exabytes maintains a full cPanel web hosting range. These plans (cPanel 12 Beginner / Plus / Pro / Max) are clearly targeted at users who already know and prefer cPanel. They combine industry-standard tools with SSD storage, free domain, free SSL, LiteSpeed, WordPress management and acceleration, and defined visit quotas per month. Higher tiers increase storage and traffic allowances and add extras such as Exabytes web design and marketing credits and a dedicated account manager for the top plan.

There is also a dedicated WordPress hosting line (WP 12 Beginner / Business / Ecommerce / Ultimate). These plans run on SSD with LiteSpeed cache for WordPress, Website Security360, daily or weekly backups, and a set of WordPress-centric benefits: automatic management and acceleration, extra security hardening, and support for WooCommerce and other CMS at the higher tiers. The WordPress plans are clearly tuned for performance-oriented WordPress sites and online stores and come with a free .COM domain on annual terms.

On the Microsoft side, Exabytes offers Windows SSD web hosting powered by Plesk for customers running ASP/ASP.NET and SQL Server workloads. This range is positioned for those who need Windows-specific technologies but still want the same general package: SSD disks, branded hardware, US-based servers, 1-click installers, SSH/SFTP access, and automatic backups.

Beyond shared hosting, Exabytes has a broad VPS portfolio. The SSD VPS hosting on Exabytes.com emphasizes full root access, high-performance SSD storage, improved loading times, and "guaranteed availability and reliability" for fast-growing applications. There are variants such as Asia VPS (for workloads needing low latency into Asian markets) and Windows VPS, plus Plesk SSD VPS for users who want the Plesk control panel on a managed virtual server. These VPS options bridge the gap between simple shared plans and a fully dedicated server while retaining managed elements and support.

For high-end workloads, Exabytes sells managed dedicated servers hosted in Denver, Colorado, with Linux and Windows options. Linux dedicated plans (Value, Deluxe, Ultimate) are fully managed, use Intel Xeon E3 hardware, include RAID-1 protection, up to 32 GB RAM, SSD or SATA drives, 20 TB bandwidth, multiple dedicated IPs, daily backup, and 1 Gbps port speeds. Windows dedicated servers offer similar resources with Windows OS, RAID-1, generous bandwidth, free SSL and daily backups. These are aimed at resource-intensive applications that need consistent performance and dedicated resources but still want a managed environment.

The "Servers" section also includes server colocation in the Denver data center, letting customers host their own hardware in Exabytes’ cage. For those who prefer to resell, Exabytes offers cPanel reseller hosting, letting agencies and developers package hosting for clients under their own brand while Exabytes runs the infrastructure behind the scenes.

Around these core hosting offerings, Exabytes provides domain registration, SSL certificates, business email hosting, Google Workspace, website design credit on certain plans, and various security extras such as SiteLock. Taken together, the portfolio is designed so a small or mid-size business can register a domain, host its website, secure it, and run its email and collaboration tools from the same provider, with the option to upgrade into VPS or dedicated servers as the project grows.

Exabytes is an all-in-one partner rather than a bare-bones discount host, with an emphasis on long-term stability, managed services, and regional data center presence across the US and Southeast Asia.

💰 Price & Cost

Pricing on Exabytes.com is clearly positioned as promotional, with strong "up to 80% off" discounts on initial terms. Business Web Hosting "EBiz 12" plans start very low (for example, an entry plan around $0.99/month on sale for simple sites or domain parking) and increase to mid-range prices (around $4.99 and $8.99/month) for plans with more SSD storage, many more email accounts, daily backups, WordPress management and acceleration, and added service credits. All these business hosting plans include a free .COM domain with annual billing.

The cPanel hosting line starts in the low single-digit range (around $2.99/month promo for the Beginner plan) and scales up to roughly the high-20s per month for the cPanel Max plan, which delivers much more storage, high visit limits, unlimited email accounts, design and marketing credits, and a dedicated account manager. Promotional prices apply primarily to new registrations; renewal prices revert to a higher "default" level, which customers should verify in the billing system or plan details.

WordPress hosting plans begin at a low introductory price (about $1.99/month for WP 12 Beginner) and go up to roughly $29.99/month for the WP 12 Ultimate plan. The intermediate Business and Ecommerce plans sit in the mid-single and low-double digit range and add more SSD storage, daily backups, security enhancements and marketing/design credits. A key catch is that the flagship 100-day money-back guarantee does not apply to the entry-level WP 12 Beginner plan; it starts from the higher tiers.

For VPS hosting, Exabytes advertises SSD VPS from about $3.99/month, with pricing increasing as CPU, RAM, and disk allocations grow and as customers add managed services, control panels, or additional IPs. Windows VPS starts in a higher bracket (around $10.99/month) due to licensing costs and managed support. Add-on pages show that extra resources and software licenses (cPanel, Plesk, backups, etc.) incur additional monthly fees, so real-world VPS costs can climb once a full production stack is configured.

Dedicated Linux servers start from roughly $119/month for the Value plan, move to around $184/month for Deluxe, and top out near $334/month for Ultimate. All include free setup, daily backups, multiple IPs, and management. Windows dedicated servers start higher (for example, a Windows "Ultimate" in the $364/month range) due to software licensing and typically similar or higher hardware specifications. Colocation pricing is handled more individually and generally requires contacting sales.

In terms of guarantees and refunds, Exabytes is unusually generous at the shared hosting level. Many cPanel, Business and WordPress plans are backed by a 100-day, 100% money-back guarantee for annual terms and above. Customers can cancel within the first 100 days and receive a full refund, no questions asked, for qualifying hosting services. Domain registrations, however, have a much shorter money-back window (3 days) and are refunded only as credits for future purchases, not as cash.

There are stricter conditions for dedicated servers: dedicated server terms state that there is no refund and that cancellations must be made at least 30 days in advance, with early termination charges covering the remainder of any prepaid term. This is a typical enterprise-style contract and is worth emphasizing to customers considering high-ticket dedicated plans.

On payment methods, Exabytes supports major credit cards (Visa, MasterCard) and PayPal via the billing system, and in some cases bank transfer/cheque to regional bank accounts. Refunds under the money-back guarantee are generally processed back through the original payment method for hosting, while some domain refunds are credited to the billing account for future purchases.

Pricing is competitive at the entry level with very strong promos, but customers should pay attention to renewal fees and to the differences in refund policy between shared/WordPress hosting, domains, VPS, and dedicated servers.

🏢 Data Center

Exabytes backs its international hosting products with a clear description of its data center footprint. For the Exabytes.com international/US offering, servers are hosted in a Denver, Colorado facility located in the Denver Tech Center area. Exabytes leases a sizable cage and private offices here and emphasizes that the facility has operated with over 15 years of continuous uptime.

The US data center is a purpose-built facility with dual utility power feeds, 2N UPS power, N+1 diesel generator backup, and N+1 mechanical systems. Power specifications include up to 10 kW per rack and a 9.6 MW generator capacity with on-site fuel storage. Exabytes mentions a 100% critical power availability SLA, which is a strong commitment on the power side.

Network-wise, the Denver site is carrier-rich, with multiple upstream providers (including global carriers such as Level(3), Hurricane Electric, Telia and XO) and redundant Juniper and Cisco core equipment arranged in a full mesh. For dedicated servers and colocation, Exabytes advertises 100 Mbps shared bandwidth and 1 Gbps port speeds, with the ability to handle traffic surges and high-load events.

Exabytes has additional data centers in Malaysia, Singapore and Indonesia. For example, Malaysia has multiple Tier-1 ISP backbones and a network designed for low packet loss and good global latency. Singapore operations are in a Tier III carrier-class facility (Rack Central 1 in Tai Seng Drive) with full environmental controls, UPS, standby generators, and extensive security. Indonesia uses NEX Data Center in Jakarta, which is Tier 3 and ISO-certified. While the international site sells US-based hosting in USD, these regional facilities underline the group’s broader presence and are especially relevant if a customer later chooses to move to a local site and currency.

On uptime guarantees, Exabytes states 99.9% network uptime and 99.5% server uptime guarantees for its shared hosting. There is a separate formal Service Level Agreement downloadable from the site, and a public network status page is linked from the top navigation. Together with the Denver facility’s 15+ years of continuous uptime and Tier III-style design, the infrastructure side is clearly one of Exabytes’ selling points, especially for customers who want both US and Asian data center options from one provider.

✍️ Customer Support

Customer service is a major part of Exabytes’ positioning. They advertise 24/7 technical support by email and live chat, with the support team monitoring servers and networks around the clock. On many product pages, they stress that their engineers monitor servers 24×7 and are available to diagnose problems quickly and keep services running at peak performance.

From the Contact page, technical support is explicitly listed as operating 24 hours a day, 7 days a week via email and live chat. Sales and billing operate during business hours (9:00–17:00 GMT+0800, Monday to Friday), but can still be reached by email and chat. There are dedicated addresses for support, sales, billing and feedback, which helps route requests to the right team.

The company also runs several support portals and knowledge bases, where customers can open tickets, browse FAQs, and follow step-by-step guides on topics such as WordPress hosting, DNS management, payments, and managing two-factor authentication. For enterprise customers, there is a separate Exabytes Enterprise support portal, and for remote assistance they publish specific terms and conditions for remote support sessions.

Within the products themselves, Exabytes emphasizes a "customer-first" mindset, offering help not just for server issues but also for tasks such as migration (e.g., a dedicated hosting migration service from other hosts) and security hardening. For WordPress hosting, they provide guidance on accessing the WordPress control panel, creating email accounts, activating Jetpack, and enabling SSL, which is valuable for less technical users.

Support coverage is broad and multi-channel, with a clear promise of 24/7 availability for technical issues and a structured ticketing and knowledge-base system behind the scenes.

🔨 Control Panel

Control-panel options at Exabytes are varied and reflect the diversity of their product lines:

• cPanel is the core control panel for Linux shared hosting and many VPS and dedicated server configurations. The cPanel hosting line is explicitly built around it, and dedicated server marketing highlights cPanel and WebHost Manager (WHM) as available add-ons, turning servers into multi-tenant hosting platforms with reseller-style capabilities.
• WHM (WebHost Manager) is offered for VPS and dedicated servers, giving advanced users and resellers full control over account creation, resource allocation, and server-wide settings.
• Plesk is used for Windows hosting and is also available in the Plesk SSD VPS product. This is particularly attractive to developers who work heavily with Windows technologies or want an alternative to cPanel with more developer-oriented tooling.
• WordPress control tools: the WordPress hosting line includes built-in WordPress management and acceleration features. Customers get one-click WordPress installation, staging and performance optimization, plus WordPress-specific security controls. Documentation refers to a WordPress hosting control panel for managing sites, email and DNS on those plans.
• For the Business Web Hosting line, Exabytes refers to a "beginner-friendly control panel" with a simplified interface and an interactive advisor. While it is likely cPanel-based behind the scenes, the key point is that the UI is tailored for less technical users.

The control panel ecosystem is flexible: simple for newcomers, standard (cPanel/WHM) for professional shared hosting and reseller environments, and Plesk for Windows or developer-centric VPS setups.

🎯 Conclusion

Exabytes combines the profile of a classic hosting company with that of a broader digital solutions provider. On the positive side, it offers:

• A long track record (since 2001) and substantial regional presence in Southeast Asia plus a well-specified US data center in Denver.
• A wide and coherent product stack, from domains and beginner-friendly shared hosting through WordPress, VPS, dedicated servers, and colocation.
• Strong technical features on shared plans (SSD, LiteSpeed, free SSL, daily or weekly backups, security add-ons, Cloudflare integration).
• A very competitive 100-day money-back guarantee on many shared and WordPress plans, which significantly reduces risk for new customers.
• Clear uptime guarantees (99.9% network, 99.5% server) and a detailed description of data center infrastructure, plus a public status page.
• 24/7 technical support with multiple channels and a fairly extensive knowledge base.

There are some caveats to keep in mind. The site leans heavily on promotional pricing, and renewal rates are higher, so customers should check long-term costs carefully. The money-back guarantee has exclusions (for example on the lowest WordPress plan and on dedicated servers), and dedicated hosting uses stricter, non-refundable contracts with 30-day cancellation notice and early termination fees. The many regional brands and product lines can also make the ecosystem feel complex at first.

For small and mid-size businesses, agencies, and developers who want a single provider that can handle domains, email, shared hosting, VPS and dedicated servers—with serious data center backing in both the US and Asia—Exabytes is a solid candidate. It is less of a minimalist budget host and more of a "grow with us" platform where customers can start small and move up the stack without changing vendors, as long as they are comfortable with the contractual details on higher-end services.

🌏 Server locations:

Greenwood Denver Changkat Raja Chulan

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