Feb, 2025 : Neterra Upgrades Its Customer Service Monitoring System




📅 - "In some places, we offer connection services such as 'Dedicated Internet' through third-party suppliers that we cannot oversee directly. This complicates detecting problems; customers may report an outage while the supplier insists everything is fine. To acquire more control, we expanded our monitoring system to numerous worldwide locations, including Australia, the United States, Mexico, India, and Singapore," said Pavel Marchev, Neterra's Chief Technical Officer.

The new technology enables client services to be monitored from geographically closer locations, resulting in more precise diagnoses of possible issues like packet loss and round-trip delay. The upgrade also makes it easier to [...][... Check source for end of article ...]
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