Oct, 2001 : BlueStar Solutions Receives IBM Premier Level Status

📅 October 30, 2001 - BlueStar Solutions (bluestarsolutions.com), an enterprise application outsourcer, yesterday announced that it has received Premier Level status in IBM Service Providers for e-business initiative and has been approved as a Hosting Advantage participant. As an IBM Hosting Advantage participant, BlueStar Solutions has successfully undergone an on-site review and is approved in all areas of service delivery to ensure the highest standards of infrastructure, applications support, and customer service when deploying enterprise applications such as SAP on an IBM platform.

The IBM Hosting Advantage approval is indicative of BlueStar Solutions'track record in deploying technology infrastructure services, as seen in arecent customer satisfaction survey that resulted in high marks fortechnology and platform standards. An IBM Global Services review teamconducted the assessment which examined standards and procedures for over150 areas of BlueStar Solutions' service delivery infrastructure andoperations, including hardware platforms, network infrastructure, security,availability, problem and change management, help desk management andoverall customer service.
"Through the Hosting Advantage offering, we are aiming to buildrelationships with the most committed hosting providers that can deliver thequality and added value that is needed in today's rapidly emergingmarketplace, " said Jill Kanatzar, Global xSP Business Leader, IBM NetGeneration Business. "Our work with BlueStar Solutions is a stellar exampleof delivering on that promise."
"We're proud to have earned Premier Level status within the IBM serviceprovider initiative. Rigorous standards have always been an integralcomponent of BlueStar Solutions' delivery strategy and that has positionedus well for the IBM approval," said Thomas F. Kelly, chairman and CEO."ISO-based processes and procedures established at the creation of ourcompany have allowed us to deliver efficiencies and high levels of customersatisfaction."
On average, BlueStar Solutions' technical team members have threeprofessional certifications each; customer care team members have, onaverage, 2.5 professional certifications each; and its call centerprofessionals have two professional certifications each. The IBM HostingAdvantage approval is the latest addition to BlueStar Solutions' alreadyextensive list of skills, certifications and industry audits. They includeSAP Certification, EMC Proven, Sun Microsystems' SunTone Certification, TheSAS70 (report #70, audit type II) and GMP Validation required by the FederalDrug Administration.

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